Unified communications provides businesses and organisations with the opportunity to use converged IT and communications technology to enable collaboration from anywhere in the world.
The same technology can be used to create new revenue streams and improve customer satisfaction by connecting people to the right resources and information, securely and cost-effectively.
The way we now work requires you and your colleagues to manage multiple devices, applications and face-to-face interactions in an attempt to stay in contact with one another at all hours of the day, from wherever you are working at the time.
Unified communications is designed to help you manage this more flexible way of working and can revolutionise the way you run your business.
Users can access and respond to any message (voicemail, text or email), respond to real-time communication (eg telephone call, instant message or video conference) and utilise user presence from a single interface.
The benefits of using unified communications start with improved customer satisfaction as you will never need to miss a call, email or fax, no matter where you are and messages will be presented in a single inbox to reduce message management time by at least 50%.
Increased productivity and lower management costs mean a rapid return on investment so it is no wonder that more and more businesses are investing in unified communications.
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