Digital telephone systems

Digital Telephone Systems

Historically, most businesses will have started off with standalone or multiple analogue lines or a small analogue PABX telephone system. They were reliable with limited features, which meant they were relatively inexpensive to buy but, due to their fixed configuration, were expensive to upgrade and were modelled upon a rip and replace basis for expansion.

As a result, digital telephony has largely replaced analogue solutions with digital ISDN lines providing improved voice quality. Digital telephone systems are more scalable with extra features, extensions and capabilities easily added as and when they are required on a pay as you grow basis.

Digital telephone systems give businesses more flexibility for adds, moves and changes, provide improved voice clarity and a myriad of telephony features including automated attendant, voicemail, call recording and home working while often providing an interface to integrate with business call centre and CRM software.

Solutions can also be connected to mobile devices as an extra extension to accommodate members of staff who work remotely or out of the office, who may also wish to take advantage of voicemail to email functionality.

Digital telephone systems are reliable, easy to use, competitively priced and offer future-proofed hybrid options that integrate analogue and IP telephony to ensure that any investment on hardware is protected as it is both forwards and backwards compatible.

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