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swcomms has more than 35 years of experience in providing innovative telephony, cloud, connectivity and IT business solutions to promote collaboration, boost productivity, increase profitability and improve customer service. Our customer-focused approach has led to a high level of repeat business and recommendations from businesses that have benefited from high-quality solutions, delivered on time and within budget.

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Drive down patient complaints with a modern phone system

Poor results and complaints are serious concerns for GP surgeries, whether about quality of care, staff or levels of communication. According to NHS Digital data, written complaints about GP surgeries totalled 72,356 in 2018/19 and the leading reason for these complaints (14.3%) was communication.

Similarly, the second largest group of surgery employees to file written complaints to their employers were administration staff, including receptionists. They accounted for 19,592 out of 74,832, equating to 26.2% of all complaints.

We think that is interesting. Receptionists and administration staff are the first port of call when a patient rings or visits a surgery.


We have worked with swcomms for many years and during this time Axminster Tools & Machinery has enjoyed an excellent and professional working relationship.


From the design stage through to installation and training, swcomms has been excellent. The new phone system is a vast improvement and provides a high level of redundancy, which is critical to our operation.

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