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Winter funding available to GP surgeries to improve their phone systems

In the wake of NHS England’s ‘Our plan for improving access for patients and supporting general practice’, released on October 14, there will be many GP surgeries and CCGs working towards a very tight deadline right now trying to bid for funding to help them deal with the challenges they are facing.

One of these challenges was summarised by the report as follows: “….ensuring good access to general practice has been a complex and challenging issue for many years: for example, getting through to the practice on the phone, particularly first thing in the morning….”

It went on to state: “Having exited the emergency phase of the pandemic, all practices are currently grappling with the emergent challenge of working out the optimal blend of face-to-face appointments alongside remote appointments….


We have worked with swcomms for many years and during this time Axminster Tools has enjoyed an excellent and professional working relationship.


From the design stage through to installation and training, swcomms has been excellent. The new phone system is a vast improvement and provides a high level of redundancy, which is critical to our operation.

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