Career opportunities
With more than 35 years of experience in the communications and IT industry, swcomms has become an award-winning provider specialising in supplying, managing and enhancing business infrastructure.
Our growth plans mean that we need a number of talented sales staff to help us hit our goals. We are currently looking for new people to join us with exciting career opportunities below for sales and technical specialists.
swcomms and Taurus are now both part of the UK-wide Focus Group; a £130 million business with more than 650 employees and 25,000 customers across eight locations
Current positions available:
- Customer Trainer
- Customer service advisor
- Trainee communications engineer
- Apprentice customer service advisor
- Pre-sales support
- Service manager
- Business development executives
- Desk-based sales position
Customer Trainer
Job summary
We are looking for an enthusiastic friendly customer focused person to educate and train on our portfolio of communication solutions. The right candidate will have the confidence to present to groups of customers in different scenarios. They will have the ability to adapt training methods to meet all levels of ability. Previous experience is not essential but would be helpful.
Principal responsibilities/duties
- Ability to travel to customer locations and stay away from home each week, where required.
- To be familiar with customers’ requirements in planning of training schedules.
- To be familiar with customers ordered solution and tailor applicable training for their users and administrators.
- Ability to deliver training remotely via a method of video conference.
Job purpose
We are looking for an enthusiastic friendly customer focused person to educate and train on our portfolio of communication solutions. The right candidate will have the confidence to present to groups of customers in different scenarios. They will have the ability to adapt training methods to meet all levels of ability. Previous experience is not essential but would be helpful.
Please see job description here
Customer service advisor
Job summary
This role is to deliver exceptional customer service support to swcomms customers.
Principal responsibilities/duties
- Manage incoming telephone calls and email correspondence from customers
- Identify, investigate and resolve a query, complaint or general enquiry from customers
- Complete paperwork relating to change of ownership requests
- Meet set targets & expectations for ensuring the best possible customer experience
- Record and track interactions with customers on the swcomms' CRM system
- Follow industry & company guidelines in relation to a customers’ contract with swcomms
- Keep up to date with industry regulatory changes
- Keep up to date with any changes swcomms make to terms and conditions
- Actively call existing customers to ascertain their experience with swcomms
- Provide reception cover on a rota to cover lunchtimes, absence and ad hoc meetings
Job purpose
The operations team ensures the process from order to cash remains punctual, efficient and the client receives exceptional customer service. This role is to deliver exceptional customer service support to swcomms customers.
Please see job description here
Trainee communications engineer
Job summary
We are looking to employee a trainee communications engineer. This role is to deliver unified communications solutions to customers in a professional manner integrating with Microsoft’s suite of 365 applications.
You will be working with an experienced team to deliver Microsoft solutions. Your main duties will be:
- Liaising with customers regarding the implementation of their solution
- Working on the 365/Teams Admin Centre
- Completing customer data collections
- Implementing call flows and auto attendant
- Delivering SIP trunks for Teams direct routing
It would be great if you could demonstrate the following:
- General knowledge of Microsoft products
- That you have a full driving licence
- That you are a good communicator
- You have a passion for technology
Please see job description here
Apprentice customer service advisor
swcomms is looking for a business administration apprentice to join our customer service department.
Based at our Exeter head office, the role will include:
- Liaising with customers and suppliers via email/telephone to answer general queries
- Maintaining customer databases and updating records
- Providing quotations for additional services
- Handling customer cancellations and complaints
- Covering the reception desk as required
- Working closely with various departments to ensure customers receive the best service possible
The right candidate will be outgoing and friendly, with good communication and customer service skills. You will be working as part of small team, and the role will give you the opportunity to learn and develop a wide range of skills while completing the Level 3 Business Administration qualification.
Pre-sales support
An opportunity has arisen for a technical sales support member to join our presales team. Your role will be working with the team in the design, building and presentation of IT (local, cloud & hybrid) and telephony (on-premise & hosted) solutions. It involves working with our sales consultants, suppliers and with internal departments within the business.
While we are looking for an experienced presales specialist, we could also welcome applications from someone who has a basic understanding of the varying IT and communication technologies together with the products are used to deliver them. We will develop your skills so those listed below are not essential and your day-to-day tasks will befit where you are in terms of your training.
This is a permanent, immediate, full-time position located in Exeter (minimum of 3 days per week) with fantastic progression opportunities for the right candidate.
The role - summary
The presales team is at the forefront of customer engagement, helping to drive sales through technical support and sales enablement. Your role will be working with the team in the design, building and presentation of IT (local, cloud & hybrid) and telephony (on-premise & hosted) solutions. It involves working with our sales consultants, suppliers and with internal departments within the business.
The role – more detail
As a member of the presales team, you will need to:
- Support presales team in the design and documentation of solutions
- Liaise with suppliers and provide bills of materials for solutions as required
- Update product pricing on internal systems and keep accurate records of changes
- Work with the presales consultants to produce customer presentations and drawings
- Liaise with other internal department on the costings and paperwork for projects that have been sold
- Co-ordinate internal project handover meetings to facilitate a smooth transition of new orders from sales to project management.
- Deal with enquires to the pre-sales team from other departments within the business
Skills and experience
Suitable candidates must be able to demonstrate:
- A basic understanding of the products and technologies that make up WAN, LAN, wLAN solutions and/or telephony and unified communications solutions and/or IT solutions and services.
- Possess good all-round administration skills,
- Have a good eye for detail and accuracy
- Excellent communication skills
- A desire to understand relevant new technologies as they come to market
- A keen interest in the continued development of your technical skill set to progress in the pre-sales department
- Valid driving licence
Salary: Commensurate with experience
Service manager
We have an exciting opportunity to join our engineering team as service manager. Reporting to our customer operations manager, you will manage a team of engineers and be responsible for ensuring that as a business we continue to deliver excellent service to our customers.
Responsibilities include:
- Working with team leaders and engineers, to ensure that service tickets are being handled within SLA and prioritising work where necessary
- Working with engineers to ensure projects are delivered in a timely fashion
- Reviewing time entries and service tickets to ensure that work is booked correctly
- Being an escalation point for any service-related or project delivery issues raised both internally and externally.
- Ensuring chargeable work is passed for invoicing in an accurate and timely fashion
- Continuous review of engineering processes and making improvements where appropriate.
- Providing reporting information to customer operations manager and other departments
- Reviewing purchase orders raised against additional work or projects
- Maintaining relationships with suppliers
- Placing orders on supplier portals
Skills/Experience (Essential)
- Experience managing a team, including conflict resolution and team building
- Relationship building (both internally and externally)
- Strong organisational and time management skills
- Strong problem solving skills
- Excellent communication skills
- Must be able to keep accurate record of work completed and actions taken
- Good all-round IT literacy (MS Word, Excel, Outlook)
- Full UK valid driving licence
Skills/Experience (Beneficial)
- Experience working in a managed services environment
- An understanding of agile project methodology
- Previous experience in the telecoms industry
Company information
Taurus has more than 35 years of experience in designing and implementing a range of IT and telecoms solutions to a wide range of commercial and public sector organisations. swcomms has more than 38 years of award-winning experience in the latest in voice, connectivity, cloud, security and data centre solutions to meet the ever-changing demand for more flexible, secure, scalable, cost-effective, and reliable communication solutions.
We deliver tailor-made solutions, managing the installation, configuration and testing with meticulous care and providing ongoing technical support and maintenance through our service desk and network of field engineers who pride themselves on delivering the best customer service in the industry.
Benefits
Company laptop, Mobile phone and access to company vehicle when required for business travel.
Business development executives
To be successful as a BDE you need to be dedicated, goal oriented and professional. You will have:
- A great phone manner
- An ability to build rapport quickly
- Tenacity
- An ability to use data bases and record accurate information
- A persuasive communication style
We are looking for 3 additional members to join a growing and successful team. Each position has a slightly different focus but all are pivotal to the successful achievement of our business goals. Each member of the team will be looking to book appointments with prospective and existing customers using a combination of direct calling, emails and social media, supported by our dedicated marketing department.
Position one will have a specialisation in mobiles while the second will be looking to promote our IT support services. The third will have a varied role promoting and appointing for our entire portfolio.
The positions are full time based at our Exeter head office 3 days a week with 2 days working from home. Working hours are Monday to Friday 9.00-17.30 (excluding bank holidays) with an attractive basic and an achievable OTE of £30k+
For a full description of what you can expect from the position click this link
Desk-based sales position
swcomms is a growing business in a growing industry. Technology is changing at a rapid pace and the homeworking revolution brought about by Covid is pushing businesses to change their traditional approach to internal and external communications. The growth in video communication and the push to cloud based technologies means that we have to pro-actively contact our customers and migrate them to new contracts. This has created an opportunity for someone who is looking to break into sales in a vibrant and exciting company.
The ideal person will be numerate and commercially astute with a great telephone manner, able to build rapport and trust over the phone. Have a good eye for detail and accuracy with good keyboard skills. Potentially you may be a graduate or college leaver or returning to work after a break. Otherwise you may simply want a new challenge. Ideal backgrounds for more experienced people will be to have worked in a contract renewal or upsell/cross sell environment such as insurance or subscription based services like Sky or the mobile market. Either way if you are looking to break into sales you should send me your CV.
This is an entry level position with prospects to develop a fully fledged sales career in a cutting edge industry.
