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Career opportunities

Business development executive – based in Exeter

 

We are looking for a dynamic telesales executive to make criteria-qualified appointments for our internal and external field sales teams. This career choice is all about your ability to successfully build rapport with our prospective customers allowing you to make appointments.

 

The role is predominantly cold calling which requires you to manage a designated list of contacts and build a strong pipeline. You will become well-versed in their needs and a familiar voice on the end of the phone.

 

We are not a massive call centre that uses auto dialling to cram as many calls as possible. Although there is a call time target in place, which we expect you to achieve, we firmly believe in quality over quantity.

 

By creating a professional, respectful relationship, we believe this will naturally lead to you making appointments for our field sales team because we will be the first company your prospects think of when the need arises.

 

It does not matter if you are not an expert in B2B telecommunications or connectivity services – as full training is provided - but we do require candidates with previous telesales experience and knowledge of telephone sales skills and strategies, who are competent in using a sales database

 

We are eager to employ someone who can identify a need and selling opportunity, have the hunger to meet and exceed targets, and have the enthusiasm to contribute to this vital part of our business. We like people who are reliable, passionate and have a good sense of humour.

 

We would love to hear from people who want to carve out a position for themselves in our company. We have many long-serving employees here and would like you to become one of them.

 

Basic salary plus uncapped monthly commission. Flexible hours will be considered. 

 

We recognise and value commitment and exceptional performance and reward these attributes on an annual basis.

 

Email your CV and a covering letter to Colin.Woods@swcomms.co.uk


Level 3 Business Support Apprentice

 

As an apprentice, you will have the opportunity to work alongside an experienced support team to acquire a range of skills and experience during this 18-month apprenticeship, in partnership with Exeter College. This position requires excellent listening skills, attention to detail and an understanding of good customer service.
 

Your responsibilities shall include, but may not be limited to:

  • Answering calls from Customers reporting faults and logging faults within our Database
  • Providing verbal and written updates to Customers for existing faults
  • Logging faults with 3rd party suppliers
  • Acting as a main facilitator between the Customer and 3rd party supplier to ensure faults are fixed in line with SLA’s

Please note, the closing date for applications is subject to change. The start date is flexible and can be brought forward for the right candidate as the company are looking to fill the role as soon as possible.


Qualifications required

  • Minimum 5 GCSE's including grade 5/B or above in Maths & English

 

Skills required

  • A good working knowledge of Microsoft Office programmes
  • Excellent communication skills
  • Ability to work well under pressure
  • Excellent organisational skills
  • Strong attention to detail
  • A systematic approach to problems

 

Personal qualities

  • A positive attitude
  • A desire and willingness to learn
  • Happy working independently and as part of a team

 

Future prospects

Upon successful completion of the apprenticeship, you may be offered permanent employment should there be a vacancy. You may also have the opportunity to progress onto further qualifications.


Visit the Exeter College website to complete your application.


 

Level 4 Project Coordinator Apprentice

South West Communications are looking for a hard-working and self-driven Project Coordinator apprentice who has an interest in technology. This is an ideal position for someone who would like to progress to deliver complex solutions and ultimately become a Project Manager.

As an apprentice, you will receive training and mentoring to fulfil your responsibilities as your work towards a higher apprenticeship in Project Management. This position requires the ability to problem solve, multitask, and communicate well with customers and colleagues.

Your Main Responsibilties will include:

  • Accurately inputting data across all project delivery
  • Planning and making best use of all applicable resources
  • Ensuring that supplier delivery timings are on point and taking responsible for the escalation process when required
  • Communicating with customers from start to finish
  • Delivering projects on time and within budget
  • Focussing on department targets being achieved
  • Engaging in team approach and maintaining a positive working attitude.

You will have the opportunity to work alongside an experienced project management team to acquire a range of skills and experience during this 18-24 month apprenticeship.

Please note, the closing date for applications is subject to change.  The start date is flexible and can be brought forward for the right candidate as the company are looking to fill the role as soon as possible.

Entry requirements

  • Minimum 5 GCSE's including grade 5/B or above in Maths & English.
  • A Level qualifications (or equivalent) would be an advantage

Skills Required

  • Analytical approach to tasks
  • Confident conveying ideas and presenting
  • Good negotiation skills
  • Leadership skills
  • Relationship management
  • Excellent organisation skills
  • Able to work under pressure

Personal Qualities

  • Strong communication skills
  • Self-driven
  • Able to organise self and others
  • Willingness to learn and develop new skills 

Qualifications taken

You will develop your skills and knowledge on-the-job with the support of a qualified and experienced team.  In addition to this, you will attend Exeter College one day per week to work towards the following:

  • Level 4 Associate Project Manager Apprenticeship 
  • APM qualification in Project Management

Upon commencement, apprentices may become student members of the Association for Project Management (APM) as the first step of professional membership. Apprentices will be eligible for progression to associate membership upon successful completion of the qualification.

Employer Description

swcomms has 35 years' experience in the communications market.  More than 140 people are employed by swcomms to deliver and maintain a range of services to a wide variety of businesses across the UK. Their head office is still in Exeter, Devon, along with their purpose-built data centre, with a South East office in Portsmouth, Hampshire, providing an accessible location to service customers in London, the South East, the West Midlands, South Wales and, of course, the South West where they have a strong customer base in Devon, Cornwall, Somerset, Dorset and Bristol.  swcomms have most recently been recognised for 'Apprenticeship Scheme of the Year' at the National Comms Business Awards, as well as 'Best Apprenticeship Employer', more locally at the Express & Echo Devon Live Business Awards.

Visit the Exeter College website to complete your application.

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