Career opportunities
Assistant to the Sales Admin & Process Manager
We are looking for an assistant to work with our sales & admin process manager and his team, supporting all the sales part of the business. This is a wide and varied position requiring accuracy and attention to detail as well as:
- Strong numeracy and analytical skills
- A keen interest in Microsoft Excel and a sound knowledge of other Microsoft Office applications
- The ability to document and follow processes and procedures
- Be able to work unsupervised and to deadlines whilst also switching between tasks
- Be prepared to undertake manual data entry and research when required
- Good communication skills to be able to work for and alongside colleagues
Some preferred skills, but not essential are:
- Previous database experience
- Experience of SQL Server Management Studio to run low level select statements
- A deeper knowledge of Excel, to include, VBA, Mail Merges, Formulas
Your responsibilities will include:
- To produce and deliver performance and accuracy reports from our GoldMine CRM database which is accessed and updated by over 50 users on a daily basis
- Undertake monthly pricing audit and refresh of our products and services with information supplied
- To assist in the processing of orders and act as ‘back up’ for order processing as and when required
- To provide introductory GoldMine CRM training and support to new members of staff.
swcomms has been established for 35 years and is the largest independent communications company in the South West, growing its business on excellent customer service underpinned with technical knowledge and expertise, allied with the right products and partners.
Apply to wayne.coles@swcomms.co.uk with a current CV and covering letter.
Business development executive – telephone-based in Exeter
We are looking for a dynamic telesales executive to make criteria-qualified appointments for our internal and external field sales teams. This career choice is all about your ability to successfully build rapport with our prospective customers allowing you to make appointments.
The role is predominantly cold calling which requires you to manage a designated list of contacts and build a strong pipeline. You will become well-versed in their needs and a familiar voice on the end of the phone.
We are not a massive call centre that uses auto dialling to cram as many calls as possible. Although there is a call time target in place, which we expect you to achieve, we firmly believe in quality over quantity.
By creating a professional, respectful relationship, we believe this will naturally lead to you making appointments for our field sales team because we will be the first company your prospects think of when the need arises.
It does not matter if you are not an expert in B2B telecommunications or connectivity services – as full training is provided - but we do require candidates with previous telesales experience and knowledge of telephone sales skills and strategies, who are competent in using a sales database
We are eager to employ someone who can identify a need and selling opportunity, have the hunger to meet and exceed targets, and have the enthusiasm to contribute to this vital part of our business. We like people who are reliable, passionate and have a good sense of humour.
We would love to hear from people who want to carve out a position for themselves in our company. We have many long-serving employees here and would like you to become one of them.
Basic salary plus uncapped monthly commission. We recognise and value commitment and exceptional performance and reward these attributes on an annual basis.
Email your CV and a covering letter to colin.woods@swcomms.co.uk
Network Support Engineer (Exeter-based)
Desired skills: Cisco CCNA, Cisco SMB R/S & WLAN, VoIP Network Readiness, Ideally with multi-vendor experience.
swcomms has an exciting opportunity for a network support engineer. You will need to be a self-starter and have at least five years of experience working in WAN/LAN/WLAN & VoIP ready environments. Daily tasks will include direct customer support working on Cisco routing, switching & security equipment. A solid understanding of TCP/IP is a must. WLAN experience is also required.
Role type: Permanent
Company type: MSP, communications provider
Location: Exeter-based
Salary: Dependant on experience + monthly bonus + company pension
Excellent written and verbal communication skills
Organised, self-starter
Experience delivering and supporting WAN, LAN, WLAN, Security and VoIP ready networks in multi-vendor environments
Administration, support and deployment
Cisco Router, Cisco switch, Cisco ASA
Cisco-Meraki MX, MS & MR
IP Voice integration, QoS & VLAN support
CCNA
Must have full UK driving licence
Must be prepared to be flexible and participate with swcomms on-call rota
This role is to provide advanced technical break/fix and day-to-day change support for our customers as part of our managed solutions offering.
As a member of our support team, you will be expected to:
Understand our customer solutions in order to provide advanced effective support within SLA
Interact with our customers, other support staff, engineers, providers & manufacturers if escalation is required
Document your day to day work in detail via our bespoke fault ticketing system.
Actively update and review installation documentation using software such as Microsoft Visio and Excel
Work with a broad range of IP networking equipment and protocols such as VLAN's, DHCP, QoS, firewalls
Participate in our on-call rota and occasionally be flexible on working hours if requested
Travel and overnight occasionally (UK, pool car and accommodation provided)
Be enthusiastic about expanding your knowledge
If our Network Support Engineer role is of interest, please forward a covering letter with your CV along with references and salary expectations to Juliette.Brooking@swcomms.co.uk, so we can get in touch with you.
