We achieve very high levels of customer satisfaction through our range of project delivery services, including PRINCE2 project management, highly accredited and experienced implementation teams, tailor-made training and quality after-care services including ongoing account management and development, support and maintenance.
We pride ourselves on our project delivery and believe it is what sets us apart from our competitors.
The fact that over 60% of our new business comes from existing customers or customer referrals proves that our promise to dedicate ourselves to excellent service, from initial project design through to installation and ongoing support has paid dividends.
We have achieved such high levels of customer satisfaction through our range of project delivery services.
Our project management team uses PRINCE2 methodology to work closely with our engineers to ensure we deliver on time, within budget and with minimum disruption.
Our training services are also important to ensure that clients are able to maximise the benefits of the solutions installed.
Standard or bespoke training sessions can be run either on site or in one of our fully equipped, live training suites. Similarly, we offer refresher training courses at your convenience to make sure you are utilising all the technology available to you.
Our support infrastructure provides our customers with a professional, highly responsive facility to address all areas of day-to-day fault rectification and maintenance.
This is underpinned by more than 30 years of experience and facilitated by an extensive team of highly-trained engineering and technical support staff specifically designated to support our extensive client base across a wide area that includes the South East, London, the West Midlands, South Wales and, of course, the South West where we have a strong customer base in Devon, Cornwall, Somerset and Dorset.