Our standard support service options range from Monday to Friday, 8am to 6pm, through to 24/7/365. Alternatively, we are able to design a bespoke service level contract to suit individual and specific needs.

Bronze remote support providing:
- Monday-Friday, 8am-6pm (except bank holidays) fault reporting and remote support
- On-site support and parts chargeable
Bronze support providing:
- Monday-Friday, 8am-6pm (except bank holidays) fault reporting, remote and on-site support
- Labour and parts included
- 2 x 30-minute remote programming sessions per annum
Bronze+ support providing:
- Monday-Friday, 8am-6pm (except bank holidays) on-site support
- 24/7 fault reporting and remote support
- Labour and parts included
- Optional chargeable call outs 8am-6pm
- 2 x 30-minute remote programming sessions per annum
Platinum support providing:
- 24/7/365 fault reporting, remote and on-site support
- Labour and parts included
- 2 x 30-minute remote programming sessions per annum
- Annual service history reports
- Annual preventative diagnostics checks
Platinum remote support providing:
- 24/7/365 fault reporting and remote support
- Labour and parts included
- 2 x 30-minute remote programming sessions per annum
- Annual service history reports
- Annual preventative diagnostics checks
Download our schedule of work document or contact us free on 0800 054 6789 for more information.