23/04
2019
Want to end bad meetings once and for all?
Posted by Rudi Weiss on 23/04 at 10:00 AM Cloud hosted telephone systems, Gamma Horizon, Unified communications,
End bad meetings with unified communications

Want to end bad meetings once and for all? You’re not alone. Experts say we spend way too much time in meetings - especially those where nothing gets done. While they are always well-intentioned, they can become a “bad meeting” for one of three reasons: Too many...

18/04
2019
The only constant is change – so how do IT teams balance their priorities?
Posted by Caroline Moore on 18/04 at 10:00 AM Cloud hosted telephone systems, IT services,
The only constant is change – so how do IT teams balance their priorities?

Today’s IT decision-makers are facing a rapidly changing digital landscape. The priorities of IT departments are evolving and are driven by three distinct pressures: The move from the ground to the cloud We’re not using 56k dial-up connectivity anymore. The ubiquity...

16/04
2019
Data management needs to work the way you do
Posted by Elaine Bellamy on 16/04 at 10:00 AM Cloud services, Data centre, Data networks, IT services,

It's amazing to think that we create 2.5 quintillion bytes data per day across the world through so many different mediums. Analysts estimate that number will increase by 25% every year! The rise in our creation of data is all due to the increase in our consumption and...

12/04
2019
Call recording and reporting for GP surgeries
Posted by Laurie Coleman on 12/04 at 10:00 AM Healthcare, Call recording,

In the short video above, I discuss the benefits of both call recording and reporting for GP surgeries. This functionality can be integrated with existing or new general practice telephone systems to improve the quality and rate of conversations with patients. Practice...

09/04
2019
What is my starting point for selecting a backup solution?
Posted by Colin Woods on 09/04 at 10:00 AM Cloud services, Data centre, Security,

Data backup and disaster recovery decisions should start with the board. It is up to them to decide how much data or work they are willing to lose and how long they are prepared to wait to get access to that data. These are the Recovery Point Objective (RPO) and...

05/04
2019
Improve patient access with efficient call handling for GP surgeries
Posted by Jane Atkins on 05/04 at 10:00 AM Healthcare, Call recording,

As GP surgeries battle against competition from healthcare apps, they need to make sure they offer a top-quality service and improved access to avoid losing funding if their patients swap to an online service. A patient’s experience usually starts with a telephone call...

02/04
2019
The threats to business data – people you employ and people you don’t!
Posted by Colin Woods on 02/04 at 10:00 AM Cloud services, Disaster recovery, Security,

Businesses need to take care of their data which means they need to fight off threats on both sides of the traditional firewall. Firstly, the threats from the people you employ. Most will not want to harm your business intentionally, but we are all susceptible to human...

29/03
2019
Webinar - an introduction to Cisco Umbrella
Posted by Anthony Owen on 29/03 at 10:00 AM Cyber security, Cisco Umbrella, Security,

We recently hosted a webinar which provided an introduction to Cisco Umbrella. This solution provides cloud based security through the monitoring of domain name server (DNS) records across the internet and can help protect your business from zero day threats. In...

26/03
2019
Retain your customers with good call handling
Posted by Nick Pursglove on 26/03 at 10:00 AM Contact centre, Telephone lines, Telephone systems, Unified communications,
Handle your calls better

With Brexit looming, businesses are readying themselves for life after the EU, whatever form it takes. I hope that it will be business as usual, but I also think it will be more important than ever to retain existing customers as well as attracting new ones. Customer...

22/03
2019
Why veterinary surgeries are turning to hosted phone systems
Posted by Andrew Beswick on 22/03 at 10:00 AM Vets, Cloud hosted telephone systems,
Vet phones

In recent months, we have seen an increase in the uptake of our cloud-hosted phone system from the veterinary sector, which has made me query why this service is so suited to this business type. Like any healthcare business, ensuring you answer every call is very...

19/03
2019
Which site should I use for my disaster recovery solution?
Posted by Colin Woods on 19/03 at 10:00 AM Cloud services, Data centre, Disaster recovery, Security,

When businesses invest in a data centre solution for their disaster recovery site, they then start to question whether they should be using it for their live site. Surely, the most resilient option should be the location for the live site, because the business is less...

15/03
2019
Schools need to back up their data to prepare for ransomware attacks
Posted by Jac Civill on 15/03 at 10:00 AM Education, Cloud services, Security,
Ransomware warning to schools

With hackers causing havoc at a Dorset secondary school, education sector IT managers would be advised to look again at how they back up student and staff files. Hackers have used ransomware to encrypt files at Sir John Colfox Academy, Bridport, after a member of staff...

12/03
2019
In a changing world of data management, what does the future look like?
Posted by Lindsey Green on 12/03 at 10:00 AM Data centre, Data networks, Disaster recovery,
In a changing world of data management, what does the future look like?

With data often described as the ‘life-blood’ of modern businesses, managing and protecting it is vital. IT staff face growing pressure to improve data security, management processes and organisational compliance. Furthermore, data is growing at a rapid rate. Globally,...

08/03
2019
What’s the value of a lost incoming call to your business?
Posted by Khaled El-Din on 08/03 at 10:00 AM Cloud hosted telephone systems, Telephone lines,

The answer to this question will have a different value for different businesses and therefore will be calculated on an individual basis. For instance, a missed call to funeral director could be worth around £4,000* while a travel agent may potentially lose £5,000** for a...

05/03
2019
Don’t leave remote workers out in the cold
Posted by Caroline Moore on 05/03 at 10:00 AM Data networks, Cloud hosted telephone systems, Internet connectivity, Office 365, Security, Surface, Surfaas, Wi-Fi,
Don’t leave remote workers out in the cold

‘The workplace is no longer a location’ is a common phrase used in our industry to reflect the number of remote and mobile members of staff that contribute to the business landscape. The days of people working 9 to 5 in an office is still relevant for many, but technology...

Page 1 of 39 pages  1 2 3 >  Last ›

Contact us now

Send us a message