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07/12
2018
Surface Book 2 v MacBook Pro
Posted by Matt Gifford on 07/12 at 10:00 AM Office 365,

To continue my guide on business devices, I have looked at the Surface Book 2 and MacBook Pro and summarised their key benefits, which people may wish to consider when refreshing their IT estate. On paper, the difference between the Surface Book 2 and MacBook Pro is...

04/12
2018
Five ways a hosted telephone system could benefit your estate agency
Posted by Nick Pursglove on 04/12 at 10:00 AM Estate agencies, Cloud hosted telephone systems, Telephone systems,
Why estate agents benefit from a hosted phone system image

Working in a busy office with a hectic schedule can be highly demanding for estate agents. From managing viewings to liaising with clients, solicitors, surveyors and more, your communications play a crucial part in the day to day operation. Whether you’re a single site...

30/11
2018
The future of contact centres
Posted by Laurie Coleman on 30/11 at 10:00 AM Call recording, Contact centre, Professional services,

Contact centre solutions are all about maximising efficiency from your users. Are you thinking about investing in one or are you already using one? Where do we see them going in the near future?  My short video explores the benefits of modern contact centre technology...

27/11
2018
Can a modern telephone system help deliver continuity of care?
Posted by Jac Civill on 27/11 at 10:00 AM Healthcare,

With the NHS under pressure and more patients encouraged to see their GPs to avoid long hospital waits, how can surgeries manage these ongoing demands while providing the required continuity of care? It all starts with communication. When patients contact their...

23/11
2018
Facts about PCI compliance and call recording
Posted by Laurie Coleman on 23/11 at 10:00 AM Call recording, Call recording, Professional services,

Any business that records calls and takes payments over the telephone will know that PCI compliance is key and the implications of not complying can result in an enforced cessation on them taking further card payments. To be PCI compliant while using a call recording...

20/11
2018
GP surgeries need to provide improved patient access to compete with doctor apps
Posted by Caroline Moore on 20/11 at 10:00 AM Healthcare,

GP surgeries must be sick and tired of being told what to do to improve their patient access while trying to juggle restricted budgets. While GPs and healthcare staff just want to get on with the job of caring for patients, practice managers are battling to ensure they...

16/11
2018
Facts about MiFID II, GDPR and call recording
Posted by Laurie Coleman on 16/11 at 10:00 AM Call recording, Professional services,

GDPR and MiFID II compliance within a call recording solution is not as complicated as the market would have you believe. I have tried to make it simple as possible in this short video by looking at how these laws and regulations affect your business and how call...

13/11
2018
School internet connections cannot dictate their telephone system choice
Posted by Joe Kavanagh on 13/11 at 10:00 AM Education,
school telephone and internet

With schools always on the lookout for money-saving opportunities to make their restricted budgets go further, many will have been tempted by the financial advantages of cloud-hosted telephony solutions to replace their outdated on-premise versions. However, they may be...

09/11
2018
Surface v iPad
Posted by Matt Gifford on 09/11 at 10:00 AM Office 365,

In today’s digital society, we are surrounded by devices for work which allow us to stay connected. Selecting a type of device is all about personal preference, but when it comes to business, the focus should be more around the requirements of the work you need to achieve...

06/11
2018
Pay-as-you-go for seasonal internet access in the tourist industry
Posted by Colin Woods on 06/11 at 10:00 AM Internet connectivity,
woman camping with a laptop

Owning a seasonal business has challenges, not least of which is the need to ramp everything up for the season and then clamp down for the off-season. Staffing levels must flex, as do so many other things. Even utility bills reflect the seasonal usage: electricity,...

02/11
2018
The difference between home and business internet
Posted by Colin Woods on 02/11 at 10:00 AM Cyber security, Internet connectivity,

I am often asked: “What is the difference between the internet service I receive at home and the internet service that is suitable for business use?” When I am asked this, it is because they both do the same thing, but business services often cost more. This short...

30/10
2018
Beware of getting hacked by the promise of free Wi-Fi in cafes
Posted by Elaine Bellamy on 30/10 at 10:00 AM Security, Wi-Fi,
Wi-fi in a cafe

While I blog about new technology and how it can help your business, I am also a parent who is wary of the security issues that technology can create. My previous blogs have been about web filtering and warnings about messaging apps used at school; this one concerns...

26/10
2018
Webinar - Business benefits of Microsoft Surface
Posted by Matt Gifford on 26/10 at 10:00 AM Office 365,

We recently hosted a webinar which provided a deep dive into the world of Microsoft Surface and explored the key benefits of the device, the enhanced security with additional products such as InTune and improved productivity through Office 365. In the webinar we...

23/10
2018
Trend: Why law firms are turning to cloud-hosted telephone systems
Posted by Caroline Moore on 23/10 at 10:00 AM Cloud hosted telephone systems, Law firms,

As part of my PR and marketing role at swcomms, I am always on the lookout for sales trends to help shape our future content and to target our resources. One of the latest trends I have identified is the rise of the adoption of cloud-hosted telephony among law firms. A...

19/10
2018
Why a hosted telephony platform would suit GP surgeries?
Posted by Caroline Moore on 19/10 at 10:00 AM Healthcare,

When patients call their GP surgery, they want to know their call will be answered. It is simply inexcusable for a patient - who is usually in distress or feeling unwell - to be met by the engaged tone or for the phone to continually ring out without being...

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