22/10
2021
Winter funding available to GP surgeries to improve their phone systems
Posted by Yvonne Dennis on 22/10 at 10:00 AM Cloud hosted telephone systems, Healthcare,
Winter funding available to GP surgeries to improve their phone systems

In the wake of NHS England’s ‘Our plan for improving access for patients and supporting general practice’, released on October 14, there will be many GP surgeries and CCGs working towards a very tight deadline right now trying to bid for funding to help them deal with the...

19/10
2021
Have your customers’ experience expectations changed?
Posted by Caroline Moore on 19/10 at 10:00 AM Financial services, Hospitality, Large enterprises, Legal, Manufacturing, Retail, SMEs, Call recording, Cloud hosted telephone systems, Contact centre, Telephone lines, Telephone systems,
Have your customers’ experience expectations changed?

When the pandemic was at its height and we were plunged into lockdown, we had no choice but to turn to the phone and online services to contact businesses we would previously have visited in person.Despite the vaccination programme leading to the opening up of services,...

15/10
2021
Get ready for Office 2021 and the updated Microsoft 365
Posted by Tony Robinson on 15/10 at 10:00 AM Cloud hosted telephone systems, Microsoft Teams, Cloud services, Microsoft 365,
Get ready for Office 2021 and the updated Microsoft 365

With the recent release of Windows 11, Microsoft has also launched Office 2021 and updates to Microsoft 365.Applications such as Word, Excel, PowerPoint, OneNote, Outlook, Access, Project, Publisher and Visio have all been refreshed visually and functionally to provide...

12/10
2021
Patient survey highlights the importance of an effective phone system
Posted by James Hooker on 12/10 at 10:00 AM Cloud hosted telephone systems, Healthcare,
Patient survey highlights the importance of an effective phone system

There is nothing like a patient survey for keeping GP surgeries on their toes. However, the latest set of results from the GP Patient Survey has shown East Cornwall surgeries in a very positive light.More than 850,000 patients in England completed the national survey...

08/10
2021
Don’t pay ransomware - update your backup and security
Posted by Ash Khagram on 08/10 at 10:00 AM Security,
Don’t pay ransomware - update your backup and security

The world had its first ransomware attack in 1989. Hackers demanded £150 for the key to decrypt documents and images. Thirty years on and the landscape has changed with more organised criminals demanding thousands or even millions from businesses of all sizes across the...

05/10
2021
Primary schools benefiting from improved internet and Wi-Fi connectivity
Posted by Elaine Bellamy on 05/10 at 10:00 AM Education, Internet connectivity, Wi-Fi,
Primary schools benefiting from improved internet and Wi-Fi connectivity

We recently used our blog to bring attention to the Connect the Classroom programme, which is being rolled out to schools that have been struggling with poor Wi-Fi. I thought it was worthwhile to remind schools in the Plymouth area that they may also benefit from a scheme...

01/10
2021
Look after your LAN and your Wi-Fi to stay productive
Posted by Ian Temple-Edwards on 01/10 at 10:00 AM IT services, Wi-Fi,
Look after your LAN and your Wi-Fi to stay productive

Hands up, if you are still working in the office...even just some of the time. No doubt, you will want to work as productively as possible while you are on site and yet everyone seems more concerned about home workers!The pandemic saw IT teams scramble to equip their...

28/09
2021
How can a modern phone system help GP surgeries lighten the load?
Posted by James Hooker on 28/09 at 10:00 AM Cloud hosted telephone systems, Healthcare,
How can a modern phone system help GP surgeries lighten the load?

Another day, another headline as Kernow LMC warns that Cornwall’s GP surgeries are on the brink of crisis as they continue to deal with an unmanageable workload. A GP Online article revealed the LMC feared they would not have the resources or resilience to handle any...

24/09
2021
Questions to ask your staff before rolling out a Microsoft Team Phone System solution
Posted by Daniel Fuller-Smith on 24/09 at 10:00 AM Cloud hosted telephone systems, Microsoft Teams,
Questions to ask your staff before rolling out a Microsoft Team Phone System solution

Before you order the Phone System app within Microsoft Teams, you need to ascertain how it should be set up. For example, how many handsets will you need...if any at all?IT managers need to ask staff these types of questions before replacing their existing phone system...

21/09
2021
Full-fibre land grab is good news for businesses
Posted by Elaine Bellamy on 21/09 at 10:00 AM Internet connectivity,
Full-fibre land grab is good news for businesses

White vans, engineers and cables have become a common sight in most UK towns as network operators race to roll out their full fibre networks. Raconteur describes it as “full-fibre frenzy” as these operators engage in a land grab to be the first to bring full-fibre to...

17/09
2021
Mitigating mobile overspend is possible!
Posted by Deepak Doll on 17/09 at 10:00 AM Mobiles,
Mitigating mobile overspend is possible!

Picture the scene. A member of the accounts team is analysing the business’s incoming bills and is horrified to learn of an excess spend that equates to hundreds of pounds on one of the staff mobile phones.This is not an unusual scene and we have seen businesses with...

14/09
2021
Chip shortage means businesses need to take a long-term view on IT projects
Posted by Caroline Moore on 14/09 at 10:00 AM Large enterprises, SMEs, Wi-Fi, Cloud-hosted telephone systems, Data networks, On-premise telephone systems, IT services,
Chip shortage blog

Shortages are causing issues across multiple industries with a lack of cement, bricks, cars, bottled water, chicken, milkshakes and beer grabbing the headlines. In our industry, it is the semiconductor chips used in electronic devices that are causing the biggest...

10/09
2021
Reasons to change your IT support provider
Posted by Tony Robinson on 10/09 at 10:00 AM IT services,
Reasons to change your IT support provider blog

One of the hardest supplier decisions a business will ever have to make is if they should change their IT support company. After all, they often hold the keys to your business and can make it tricky to move on, even when you really should.In this blog, I go through just...

07/09
2021
Using your mobile as a walkie-talkie
Posted by Daniel Fuller-Smith on 07/09 at 10:00 AM Cloud hosted telephone systems, Microsoft Teams, Education, Microsoft 365, Mobiles,

Businesses or organisations with large sites have often used radios or walkie-talkies for site-wide communication with mobile members of staff, which means they have invested in both a phone system as well as a number of radio handsets.Microsoft has found a way of...

03/09
2021
Does your ‘Google school’ enjoy integration with your phone system?
Posted by Daniel Fuller-Smith on 03/09 at 10:00 AM Education, Telephone systems, Alcatel-Lucent Enterprise, Unified communications,
Google school phone system

Since the pandemic began, conversations about communications and IT have changed. Our business development teams opening question is often: “Are you a Google or Microsoft school?” as this will influence the direction of the rest of the conversation with IT and school...

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