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How protected are end-of-life council IT systems?
Posted by Chris Wheeler on 31/08 at 10:00 AM Cloud services, IT services,

With the significant rise in cyber hacking during the last decade, businesses are upgrading their hardware, software, investing in cloud storage and two-factor authentication to secure their business data. Should we expect the same diligence from our local...

Are extra receptionists the only way to answer more surgery calls?
Posted by Jane Atkins on 28/08 at 10:00 AM Healthcare,

The GP Patient Survey published earlier this month, revealed the responses from approximately 750,000 patients to give a unique snapshot of patient experience in the UK.  The statistic we found most interesting was that 70% found it easy to get through to the surgery...

Think with Ink…but not on paper!
Posted by Chris Wheeler on 24/08 at 10:00 AM Office 365,

During my time at swcomms, I’ve been introducing new ways of working with Office 365, including how to work smarter using Microsoft’s applications and online services while bolting on additional tools to help businesses embrace compliant and secure digital...

Be more flexible with cloud communications
Posted by Khaled El-Din on 21/08 at 10:00 AM Large enterprises, SMEs, Cloud hosted telephone systems, Unified communications,
Benefits of cloud communications

In just two years’ time, more than 70% of UK businesses will have adopted flexible working practices. By 2025, 75% of the workforce will be made up of millennials, i.e. people born between 1983 and 2003. The way we work is changing all the time. Gone are the 9am to 5pm...

Fax machines pose a network security risk
Posted by Anthony Owen on 17/08 at 10:00 AM Data networks, Security,
Fax security threat

Unsecure fax machines pose a threat to corporate networks, according to research carried out by a security software company. Fax machines, which are often part of a printer and photocopying set-up, do not have any security protection despite many being linked to...

Forward-thinking estate agents never need to miss a call
Posted by Yvonne Dennis on 14/08 at 10:00 AM Estate agencies, Cloud hosted telephone systems,
Estate agents hosted telephony

With estate agents battling for business in a subdued housing market, they must ensure they never miss an instruction or sale opportunity, which means never missing an incoming call. Earlier this summer, the country’s biggest listed estate agent, Countrywide, revealed...

Helping recruitment agencies gain a competitive edge
Posted by Jake Cribb on 10/08 at 10:00 AM Cloud hosted telephone systems, Landlines and calls, Mobiles,

Recruitment agencies are enjoying the benefits of hosted telephone systems to gain a competitive edge. For those that have already migrated to this complete communications solution, the benefits are obvious but less so for agencies that have not seen a hosted telephone...

Don’t let your Microsoft licensing weigh you down
Posted by Chris Wheeler on 07/08 at 10:00 AM IT services, Office 365,

Microsoft licensing can be a minefield to understand. There are different models available to choose from depending on your company size, budget and requirements. Often, we end up changing tactics, taking over existing licensing agreements and sometimes miss crucial...

An introduction to the benefits of next generation wide area networks
Posted by Matt Needs on 03/08 at 10:00 AM Data networks, Internet connectivity,

Our head of network implementation Matt Needs discusses the evolution of the wide area network (WAN) from the 1990s to the next generation SD-WANs or iWANs of today in our webinar recording above. He describes what an SD-WAN is and how they can benefit a business...

Do you know who else might be reading your email?
Posted by Ash Khagram on 31/07 at 10:00 AM Office 365, Security,
spying on your email

It is estimated that there are more than 5.5 billion email accounts in the world today. That many emails flying around means there is always the threat of being hacked and having your emails read by an unscrupulous group or individual.  Recently, it was reported that...

Need help explaining why your business needs a cloud-hosted telephone system?
Posted by Jake Cribb on 27/07 at 10:00 AM Cloud hosted telephone systems, Telephone systems,
woman on voip phone

As an IT, telecoms or office manager, you may have decided that you’d like to invest in a cloud-hosted telephone system to take advantage of all the benefits they offer…otherwise, known as the four Cs.  Control – simple management Cost – reduced line rentals and free...

GP surgeries (and their telephone systems) standby for holiday pressures
Posted by Yvonne Dennis on 24/07 at 10:00 AM Healthcare,
GP surgeries (and their telephone systems) standby for holiday pressures

Living in the South West means my colleagues and I both welcome and slightly dread the population growth that occurs in the summer months. We welcome the boost in our economy but maybe not the traffic jams and the queues in the supermarkets. Meanwhile, GP surgeries...

Wi-Fi means more than access to the internet – unleash the power of your LAN
Posted by Colin Woods on 20/07 at 10:00 AM Data networks, Internet connectivity, IT services,

Many people just think of Wi-Fi as their wireless access to the internet but in fact businesses should regard it as the way and means of freeing their working environment. Your local area network (LAN) connects every device within your office to each other and to the...

Why are so many businesses moving to SIP (and we explain what it is)?
Posted by Elaine Bellamy on 17/07 at 10:00 AM Cloud hosted telephone systems, SIP,
Woman on phone enjoying SIP calls

BT Wholesale has recently confirmed ISDN and PSTN voice services will no longer be available to purchase from September 2023. That is just five years away and yet there are many businesses still using these traditional voice services. The long-term plan is to switch...

Why should you move to a new telephone system?
Posted by Andrew Beswick on 13/07 at 10:00 AM Cloud hosted telephone systems, Telephone systems, Unified communications,
People on new phones

Telephone systems have been installed in offices for more than 40 years with call handling maturing to become intertwined with the day-to-day process of running the business.  The average business telephone system lasts anywhere between five and eight years, after...

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