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29/05
2018
The trouble with MATs…when it comes to IT and communications
Posted by Joe Kavanagh on 29/05 at 10:00 AM Education,
school IT

As schools join or form multi academy trusts (MATs) to share educational expertise, many of them will also hope to gain enhanced support and better access to more resources.  Improving teaching and learning standards is always as the forefront of senior management and...

22/05
2018
Colleges need to take responsibility for their own cyber security
Posted by Colin Woods on 22/05 at 10:00 AM Education, Security,
Security Blackboard

With cyber-attacks on colleges on the rise, the Department of Education has called on them to take responsibility for their own security. Most colleges rely on cyber security provided by not-for-profit company, Jisc, which provides IT services and internet connectivity...

18/05
2018
Ransomware is not a game!
Posted by Elaine Bellamy on 18/05 at 10:00 AM Disaster recovery, Security, Web filtering,
Ransomware attack on laptop

Ransomware has become one of the top cyber threats across the globe including the WannaCry attack on the NHS and the NotPetya assault on computer systems at Eastern European power stations. With hackers stealing millions of pounds in untraceable bitcoin from small...

16/05
2018
Information at our fingertips
Posted by Caroline Moore on 16/05 at 10:00 AM Data centre, Disaster recovery, Internet connectivity,

As we look forward to Exeter Chiefs' Premiership semi-final against Newcastle Falcons this weekend, we reflect on how always-available data forms a part of the team’s working week.In this video, Gareth Steenson describes how all their on-field activity is catalogued...

15/05
2018
Availability of data is critical for Exeter Chiefs
Posted by Caroline Moore on 15/05 at 10:00 AM Data centre, Data networks, Internet connectivity,

The demand for 24/7 availability of data in an always-on society is startling relevant for Exeter Chiefs.  Like any business, they need to be able to access their data whenever they need it, especially with a semi-final just days away. Their data consists of video...

14/05
2018
The importance of data in professional rugby
Posted by Caroline Moore on 14/05 at 10:00 AM Data centre,

As we begin the countdown to Saturday's Aviva Premiership semi-final against Newcastle Falcons, we have taken a nostalgic look back at some videos we did with the players and staff at Exeter Chiefs. This interview with Jack Nowell revealed how much data analysis is...

09/05
2018
School business managers cannot be masters of everything!
Posted by Khaled El-Din on 09/05 at 10:00 AM Education, Cloud hosted telephone systems, Internet connectivity, Telephone systems, Web filtering,
classroom

When swcomms exhibited at the ISBL Regional Conference in Exeter last week, it was interesting to see how varied the businesses were that had stands alongside ours. Fuel bill savings, catering equipment, law, pupil photos, school meals, wages and other payments,...

08/05
2018
Finding savings is crucial to prevent further GP surgery closures and mergers
Posted by James Hooker on 08/05 at 10:00 AM Healthcare, Cloud hosted telephone systems, Telephone systems,
GP piggy bank

In one of my recent blogs, I wrote about the number of GP surgeries that have either closed or merged in Devon during the 18-month period between July 2017 and the end of last year…and it would appear the trend is not a local one. GPonline has analysed NHS Digital data...

04/05
2018
The stops and starts of PCI compliant call recording
Posted by Laurie Coleman on 04/05 at 10:00 AM Call recording, Contact centre, Security,
call centre PCI

Any business that records calls and takes payments over the telephone will know that PCI compliance is key and the implications of not complying can result in an enforced cessation on them taking further card payments.  To be PCI compliant while using a call recording...

01/05
2018
Measuring business miles with Office 365’s MileIQ
Posted by Chris Wheeler on 01/05 at 10:00 AM Mobiles, Office 365,
Office 365

Here, at swcomms, we are always keen to try the latest software to prove its value and to lead the way in new technology to better our engagement, communication and processes.  We have seen an increase in the uptake of cloud technology, not only in telephony and...

27/04
2018
Customers have the right to be forgotten – even on call recordings
Posted by Laurie Coleman on 27/04 at 10:00 AM Call recording, Contact centre, Telephone systems,
Call centre

With the new GDPR legislation due to come into effect next month and the care of customer data being such a big topic right now, where do we stand with recording and storing calls when GDPR states that “all consumers have the right to be forgotten”? Businesses record...

24/04
2018
Choose complicated passwords to protect your personal details
Posted by Scott McDonald on 24/04 at 10:00 AM IT services, Security, Wi-Fi,
password images

Great Western Railway (GWR) recently urged around one million of their customers to reset their passwords in the wake of 1,000 web-based accounts being hacked by a new method called ‘credential stuffing’. GWR reported that no financial data was accessible, as this is...

20/04
2018
Control your GP telephone system from home
Posted by Jane Atkins on 20/04 at 10:00 AM Healthcare, Cloud hosted telephone systems,
Cloud hosted phones for GP surgeries

The snow is probably a distant memory for most people but for one GP surgery practice manager I spoke to, the effort of maintaining a service for patients is still fresh in her mind. The snowfall last month and the flooding this month meant many people could not get to...

17/04
2018
Is a cloud-hosted telephone system right for schools?
Posted by Joe Kavanagh on 17/04 at 10:00 AM Education, Cloud hosted telephone systems,
School cloud-hosted telephone system

We have been working with schools for 35 years and have seen schools adopt both digital and the VoIP telephone systems, but what about modern cloud-hosted solutions? A cloud-hosted solution is built on a per user subscription basis with a channel, run over an internet...

13/04
2018
Businesses yearn for network visibility
Posted by Matt Needs on 13/04 at 10:00 AM Cloud services, Data networks, IT services, Security,
IT manager reviewing the network

Recent statistics have found that UK IT managers are feeling out of the loop when it comes to visibility of their networks and applications, especially when it comes to cloud services. According to Network Communications News, IDE Group polled 100 IT managers at UK...

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