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Business landline and mobile use – what’s really going on?
Posted by Caroline Moore on 10/07 at 01:00 PM Cloud hosted telephone systems, SIP, Unified communications,
people in office on the phone

As business calls on traditional landlines dwindle, I want to share some experience and advice as some companies may begin to ponder whether they need landlines at all. Accountancy giant PwC has already made the move. They have announced they are ceasing their...

Don’t let data loss result in lost customers
Posted by Ash Khagram on 06/07 at 10:00 AM Security, Web filtering,
Don’t let a data loss result in lost customers

Were you one of the 40,000 UK customers affected by the recent Ticketmaster data breach? My colleague and I were and both received the dreaded email with the subject line starting with “Data security incident….”. The email informed me that they had been affected by a...

Webinar: How to work smarter with Microsoft Office 365
Posted by Chris Wheeler on 03/07 at 10:45 AM Office 365,

Microsoft Office 365 has more than 1.3 billion users worldwide with tools such as Word, Excel, PowerPoint, Outlook and OneNote helping businesses and their staff become more versatile and work smarter.  I discussed the key developments surrounding Office, Exchange...

Can your telephone system really save you money?
Posted by Khaled El-Din on 29/06 at 10:00 AM Cloud hosted telephone systems, Telephone systems,

swcomms sales manager Khaled El-Din discusses how a modern telephone system can help businesses increase sales, reduce costs and improve efficiency. He heralds a blend of features, functionality and connectivity choice as part of an all-encompassing business solution....

Webinar: Call recording – How to be GDPR and PCI compliant
Posted by Laurie Coleman on 26/06 at 10:00 AM Call recording,

With new GDPR legislation in effect and the care of customer data being such a big topic right now, where do we stand with recording and storing calls when GDPR states that “all consumers have the right to be forgotten”? Businesses record calls to ensure they are...

On-the-job training could be the answer to IT skills gap
Posted by Caroline Moore on 22/06 at 10:00 AM Education,

With concerns growing around the IT skills gap that has been created by less children taking computing courses at school, businesses may need to consider ways of finding these skills in their existing employees. A recent report from the University of Roehampton looked...

Hackers and data breaches…they can affect any business or organisation
Posted by Colin Woods on 19/06 at 10:00 AM Large enterprises, SMEs, Cyber security,
Data breach cyber attacks

It is easy to fall into the trap of thinking hackers are only going to be interested in big businesses or organisations. The same can be said of data breaches, but I urge you not to be caught out as a number of recent news stories will prove. Last weekend, reports were...

Summer holiday telephone fraud warning to schools
Posted by Joe Kavanagh on 14/06 at 11:20 AM Education,
Teacher looking stressed due to fraud

With the summer holidays fast approaching, I want to warn schools about the risk of fraudsters using the long break as the perfect time to infiltrate school telephone systems to run up costly bills.  Generally, most active at night or on weekends, fraudsters could view...

UK businesses slowly leading the way against ransomware
Posted by Caroline Moore on 12/06 at 10:00 AM IT services, Security,

I found a recent article on NS Tech interesting reading. The headline seemed rather negative in that it highlighted just how many UK businesses would be prepared to pay a ransom rather than invest in cyber security. While one in five may seem a lot, four in five did...

What is the alternative to a Centrex telephone system?
Posted by Joe Kavanagh on 08/06 at 10:45 AM Education,
Class room

In some areas of the UK, schools are still using Centrex telephone systems provided by their local county council or authority. Historically, these were very appealing systems provided for a fixed monthly price per user and sometimes even free of charge, and they...

Holding onto an ageing telephone system
Posted by Khaled El-Din on 05/06 at 10:00 AM Cloud hosted telephone systems, Telephone systems, Unified communications,

This short video from Khaled El-Din succinctly summarises why holding onto an ageing telephone system is not advisable. While ‘sweating the asset’ may seem like a good option, often your support contact may cost you more and parts may be impossible to get hold...

Is broadband fit for purpose?
Posted by Khaled El-Din on 01/06 at 10:00 AM Internet connectivity,

With more and more businesses turning to hosted telephone systems as the cost-effective, flexible alternative to on-premise digital solutions, we explore why some businesses are experiencing a poor service. More often than not, it's not the telephone system but the...

The trouble with MATs…when it comes to IT and communications
Posted by Joe Kavanagh on 29/05 at 10:00 AM Education,
school IT

As schools join or form multi academy trusts (MATs) to share educational expertise, many of them will also hope to gain enhanced support and better access to more resources.  Improving teaching and learning standards is always as the forefront of senior management and...

Colleges need to take responsibility for their own cyber security
Posted by Colin Woods on 22/05 at 10:00 AM Education, Security,
Security Blackboard

With cyber-attacks on colleges on the rise, the Department of Education has called on them to take responsibility for their own security. Most colleges rely on cyber security provided by not-for-profit company, Jisc, which provides IT services and internet connectivity...

Ransomware is not a game!
Posted by Elaine Bellamy on 18/05 at 10:00 AM Disaster recovery, Security, Web filtering,
Ransomware attack on laptop

Ransomware has become one of the top cyber threats across the globe including the WannaCry attack on the NHS and the NotPetya assault on computer systems at Eastern European power stations. With hackers stealing millions of pounds in untraceable bitcoin from small...

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