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22/04
2014
Estate agents use call recording to improve customer service
Posted by Caroline Moore on 22/04 at 04:40 PM Education, On-premise telephone systems, Estate agents, Telephone systems,
swcomms estate agents call recording image

Estate agents need excellent customer service so the communications skills of frontline staff are crucial. Training is an intrinsic part of making sure those skills are honed to perfection. Call recording can prove an essential aid to improve staff training to ensure it is...

22/04
2014
So, my telephone is obsolete. It still works doesn’t it?
Posted by Caroline Moore on 22/04 at 04:36 PM Large enterprises, SMEs, On-premise telephone systems, Telephone systems,
swcomms blog post image

The lights of your telephone system server in your comms room still blink and the handset on your desk still operates as usual. But your supplier has sent you a letter or email telling you that your telephone system has entered its end of life period or is now obsolete. So...

22/04
2014
Joined-up communications for multi-site estate agents
Posted by Caroline Moore on 22/04 at 01:00 AM Videos and webinars, Healthcare, On-premise telephone systems, Unified communications, Estate agents, Telephone systems, Unified communications,

When the phone rings at an estate agent’s office, someone needs to pick it up. It could be a potential sale, instruction or viewing. But at times it can be difficult to make sure all calls are answered, let alone within 3 or 4 rings or whatever the company expectation...

22/04
2014
Queue incoming calls to GP surgeries to reduce patient and staff stress
Posted by Caroline Moore on 22/04 at 01:00 AM Videos and webinars, Healthcare, On-premise telephone systems, Healthcare, Telephone systems,

Queuing can be healthy! Not a phrase you hear very often but it is true when applied to the call queuing facility favoured by many GP surgeries.An influx of call traffic during the busy morning periods often means patients are met by an engaged tone when trying to call...

09/04
2014
Business relocation is more than booking the right sized van
Posted by Caroline Moore on 09/04 at 01:51 PM Hospitality, SMEs, Data networks, Internet connectivity, Landlines and calls, On-premise telephone systems, Relocation,
swcomms relocation blog post image

Congratulations. Your business is on the move. You’ve booked the removal team, had new stationery printed, had your post re-directed, but have you sorted your communications infrastructure? And have you remembered it in good time?Seamless business relocation is a...

09/04
2014
Does your telephone system REALLY need a support contract?
Posted by Caroline Moore on 09/04 at 01:43 PM Large enterprises, SMEs, On-premise telephone systems, Telephone systems,
swcomms blog post image

As a telephone system provider we feel support contracts are a must. Before you all chorus “You would,” let us explain why this type of protection is imperative to businesses.Many of us will have bought a washing machine, dishwasher, etc and been strong-armed into buying...

02/04
2014
Estate agents: Can your telephone system cope with the 24/7 society?
Posted by Caroline Moore on 02/04 at 11:12 AM Estate agencies, On-premise telephone systems, Unified communications, Estate agents,
swcomms estate agent blog post image

The way people look for a new home has changed in line with the world’s move towards a 24/7 society. While most estate agencies have embraced the online property platform revolution, others have gone one step further by making sure they are on the other end of a phone when...

02/04
2014
Can estate agents ever afford to miss a call?
Posted by Caroline Moore on 02/04 at 11:08 AM Estate agencies, On-premise telephone systems, Estate agents, Telephone systems,
swcomms estate agents blog post image

As the UK continues to recover from the recession, the property market has become active again with potential buyers showing more interest and estate agents receiving more instructions.This is certainly not the time for missing any incoming calls.An incoming call to an...

26/03
2014
Spring clean your communications billing
Posted by Caroline Moore on 26/03 at 10:17 AM Large enterprises, SMEs, Landlines and calls, Landlines and calls,
swcomms blog post image

People like a clear out at springtime and businesses are no different as the majority of them prepare to start a new tax year. One area for some attention could be your communications billing.All businesses will be paying monthly bills for telephone lines, calls, fax...

26/03
2014
Is it time for a spring clean of your telephone system?
Posted by Caroline Moore on 26/03 at 12:00 AM Large enterprises, SMEs, On-premise telephone systems, Telephone systems,
swcomms blog post image

When we say spring clean, we don’t generally mean running a duster around. A spring clean is an opportunity for a good clear out to see what is worth keeping and what needs throwing out. The same approach should be applied to a business’s main methods of communication,...

11/03
2014
Infographic: Is broadband business critical?
Posted by Caroline Moore on 11/03 at 11:31 AM Images and graphics, Large enterprises, SMEs, Internet connectivity, Internet connectivity,
swcomms broadband blog post image

To follow up our blog on this topic, please find this infographic that illustrates the importance of choosing the right Internet connectivity for your business based on your need to access critical data and applications.

11/03
2014
Refresh your knowledge and enhance your telephone system functionality
Posted by Caroline Moore on 11/03 at 09:45 AM Large enterprises, SMEs, On-premise telephone systems, Education, Telephone systems,
swcomms blog post image

When you chose swcomms as your telephone system supplier, your decision was undoubtedly based on assurances of longevity and flexibility of the solution to grow and adapt as your business or organisation changes and our commitment to ongoing commercial and technical...

21/02
2014
Infographic: Where’s the traffic jam in your network?
Posted by Caroline Moore on 21/02 at 03:07 PM Images and graphics, Education, Data networks, Education,
swcomms education blog post image

Ever considered the traffic that's building up on your school or college's network? This infographic will give you a clear idea of the amount of devices that are now fighting for bandwoidth and a solution to the jams that will inevitably occur. ...

21/02
2014
Disaster recovery v business continuity
Posted by Caroline Moore on 21/02 at 02:57 PM Videos and webinars, Large enterprises, SMEs, Data centre services, Cloud services, Data centre,

Protecting your business from potentially devastating data loss will present you with the choice of disaster recovery or business continuity.How you make that choice has to be based on how long your business can cope without its access to the applications and data it...

20/02
2014
Take people out of the equation with automatic backup
Posted by Caroline Moore on 20/02 at 04:30 PM Videos and webinars, Large enterprises, SMEs, Data centre services, Cloud services, Data centre,

Most businesses use data backup to protect themselves against the damaging effects of data loss but there are many forms of data backup and some are more reliable than others, with the main difference being the level of human intervention.Businesses may already use one...

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