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Integrate: Don’t compromise on your cloud environment
Posted by Colin Woods on 04/04 at 10:00 AM Cloud services, Data centre,
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We live in an integrated world, where everything talks to everything else. It’s a world of unified communications where I can leave a voice message on your desk phone and you can see it on your mobile as an email; a world where I can look at Google or Bing maps on my...

Compensation plan proves broadband is not suitable for businesses
Posted by Caroline Moore on 31/03 at 10:00 AM SMEs, Internet connectivity,
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Ofcom is putting forward plans to ensure telephone line and broadband providers pay compensation to their customers who have suffered the consequences of slow repairs.The communications watchdog wants customers to automatically receive money back from their provider...

Office 2007 is 10 years old - why you should care
Posted by Matt Gifford on 28/03 at 10:00 AM Office 365,
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As I’m sure many of you remember, the deprecation of support for Windows XP was a headache. A headache some of our customers still tell me they have! Now, although less newsworthy, another deprecation is happening this year, and its one that may catch the unsuspecting IT...

Do our children need to teach us how to use the internet?
Posted by Caroline Moore on 24/03 at 10:00 AM
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Today’s report from the Lords Communications Committee on children and internet safety has been greeted with approval and scorn in equal measure with some commentators even suggesting that children should be teaching the Lords or their own parents how to use the...

eBook: Five ways updating your telephone system drives business success
Posted by Caroline Moore on 22/03 at 10:00 AM Whitepapers, Telephone systems, Unified communications,
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If you’re like many businesses, the only time you think about your phone system is when it’s not working.But the ‘set it and forget it’ mindset can cost you in more ways than one. The way we work – and how a business interacts with its customers – has changed.Has your...

Offsite and access – the key considerations for disaster recovery
Posted by Ash Khagram on 21/03 at 10:00 AM Data centre, Disaster recovery,
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During the 12 months from April 2015, there were eight key incidents that affected the UK causing power cuts, evacuations, delays and damage to key infrastructure. Storm Abigail affected power, ferry services and closed schools across the UK and Ireland  Holborn fire...

Using artificial intelligence to keep our schoolchildren safe
Posted by Caroline Moore on 17/03 at 10:00 AM Education, Web filtering,
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With Facebook currently under fire after it failed to remove sexualised photographs of children from their site, keeping a check on what young people are viewing and posting online is firmly back in the news.And this was just a week after the social media giant announced...

Happy birthday to the internet
Posted by Caroline Moore on 15/03 at 10:00 AM Internet connectivity,
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The internet recently celebrated its 28th birthday. It may not be a milestone anniversary but it has struck a chord with me as I have just started a new job that is dominated by connectivity products and I have never lived in a world where the internet did not exist.As a...

The big BT Openreach split: Is it a good thing?
Posted by Colin Woods on 13/03 at 10:00 AM Internet connectivity, Landlines and calls,
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At last, it has happened. BT has announced its planned official split from Openreach.You can tell from my opening line that I am all for this move which has come about after prolonged pressure from the telecoms regulator Ofcom.Openreach, which runs the UK's broadband...

Real-life events throw spotlight on disaster recovery
Posted by Colin Woods on 10/03 at 10:00 AM Disaster recovery,
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Anyone who reads our blogs regularly will recognise a common thread around the topic of disaster recovery. But somehow warning people about protecting their business against potential disaster doesn’t always seem to take on real meaning. I mean, when was the last time you...

Is your guest WiFi ready for the 2017 holiday season?
Posted by Caroline Moore on 07/03 at 10:00 AM Hospitality, Wi-Fi,
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February half-term has been and gone which means the real holiday season is almost upon us.If they have not done so already, many campsite, caravan sites, holiday parks and hotels will be using what’s left of the off-season to reflect on the success of the last...

Achieve excellent customer service with call recording
Posted by Glenn Fletcher on 03/03 at 10:00 AM Telephone systems, Unified communications,
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Excellent customer service and maximising the dialogue between you and your customer is crucial. Call recording is a tool that can be used to help you increase profitability. It is also deemed essential to protect businesses in a world where litigation is rife and to...

Schools and colleges: Give your IT manager control of your network
Posted by Caroline Moore on 28/02 at 02:38 PM Videos and webinars, Education, Web filtering, Education, Internet connectivity,

Web filtering is a real issue for schools and colleges to protect pupils and staff from viewing inappropriate content, to relieve pressure on bandwidth and to protect networks from malicious intrusions and, ultimately, downtime.Traditionally, not-for-profit organisations...

The rise of spim – and how it could affect your business and your customers
Posted by Ash Khagram on 28/02 at 10:21 AM Office 365, Security, Unified communications,
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The rise of unified communications and instant messaging brings benefits of improved communication, collaboration and customer service. With one simple click, you can open a window, begin a dialogue, group in colleagues, customers and other parties, share screens and work...

Control your ongoing costs with a modern phone system
Posted by Andrew Beswick on 24/02 at 10:16 AM SIP, Telephone systems,
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Every business is keen to save money by controlling their costs. There are a number of ways that this can be achieved with a modern telephone system.In-house management Providing businesses with a user-friendly, management platform virtually eradicates the need to call...

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