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How will MiFID II impact your finance business?
Posted by Richard Walters on 25/08 at 10:00 AM Call recording, Professional services,
MiFID image

The Markets in Financial Instruments Directive, commonly known as MiFID II, is due to come into force in January 2018.First introduced by the EU in response to the 2008 financial crisis, MiFID is a set of sweeping reforms for the financial industry designed to prevent history from...

GPs and practice managers: Telephone triage and the need for call recording
Posted by Jane Atkins on 21/02 at 10:10 AM Images and graphics, Healthcare, On-premise telephone systems, Call recording,
healthcare image

This infographic illustrates how call recording is a necessary part of the telephone triage being adopted by GP surgeries in a bid to offer more flexible appointments to their patients. Telephone triage has been heralded as one way GP surgeries can cope with appointments on a more...