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28/09
2018
Why do estate agents need call recording?
Posted by Nick Pursglove on 28/09 at 10:00 AM Call recording, Estate agents,
Estate agents call recording

Estate agents need excellent customer service to remain competitive so the communications skills of frontline staff are crucial. Training is an intrinsic part of making sure those skills are honed to perfection. Call recording can prove an essential aid to improve staff training to...

26/06
2018
Webinar: Call recording – How to be GDPR and PCI compliant
Posted by Laurie Coleman on 26/06 at 10:00 AM Call recording,

With new GDPR legislation in effect and the care of customer data being such a big topic right now, where do we stand with recording and storing calls when GDPR states that “all consumers have the right to be forgotten”? Businesses record calls to ensure they are accurately saving...

04/05
2018
The stops and starts of PCI compliant call recording
Posted by Laurie Coleman on 04/05 at 10:00 AM Call recording, Contact centre, Security,
call centre PCI

Any business that records calls and takes payments over the telephone will know that PCI compliance is key and the implications of not complying can result in an enforced cessation on them taking further card payments.  To be PCI compliant while using a call recording solution,...

27/04
2018
Customers have the right to be forgotten – even on call recordings
Posted by Laurie Coleman on 27/04 at 10:00 AM Call recording, Contact centre, Telephone systems,
Call centre

With the new GDPR legislation due to come into effect next month and the care of customer data being such a big topic right now, where do we stand with recording and storing calls when GDPR states that “all consumers have the right to be forgotten”? Businesses record calls to...

25/08
2017
How will MiFID II impact your finance business?
Posted by Richard Walters on 25/08 at 10:00 AM Call recording, Professional services,
MiFID image

The Markets in Financial Instruments Directive, commonly known as MiFID II, is due to come into force in January 2018.First introduced by the EU in response to the 2008 financial crisis, MiFID is a set of sweeping reforms for the financial industry designed to prevent history from...

21/02
2017
GPs and practice managers: Telephone triage and the need for call recording
Posted by Jane Atkins on 21/02 at 10:10 AM Images and graphics, Healthcare, On-premise telephone systems, Call recording,
healthcare image

This infographic illustrates how call recording is a necessary part of the telephone triage being adopted by GP surgeries in a bid to offer more flexible appointments to their patients. Telephone triage has been heralded as one way GP surgeries can cope with appointments on a more...