07/07
2020
Call recording can help your business be PCI compliant
Posted by Laurie Coleman on 07/07 at 10:33 AM Call recording,
Call recording can help your business be PCI compliant

With more people shopping online or ordering items over the phone during lockdown and even as restrictions ease, businesses need to me mindful of how they take payments. Where businesses that take card payments over the phone, they are not permitted to record the CV2 number under...

21/02
2020
Are your call recordings GDPR compliant?
Posted by Peri Street-Robb on 21/02 at 10:00 AM Call recording, Cloud hosted telephone systems,
Are your call recordings GDPR compliant

Since May 2018, businesses have had to adhere to the GDPR rules on how customer data can be stored to avoid serious fines. No business or organisation is exempt from the rules. HMRC had to delete 5 million call recordings as they did not have the explicit consent to record or keep...

28/01
2020
Telephone appointments benefit GPs and patients
Posted by James Hooker on 28/01 at 10:00 AM Call recording, Cloud hosted telephone systems, Healthcare,
GP using telephone triage to cut patient waiting times

There is an average of 28.5 doctors* for every 10,000 people in the UK, according to the World Health Organisation (WHO). No surprise then that getting a timely doctor’s appointment isn’t easy. Each year, GP surgeries vow to improve access to care, to offer flexible appointments and...

06/09
2019
Call recording options have moved on
Posted by Laurie Coleman on 06/09 at 10:00 AM Call recording, Cloud hosted telephone systems,
Call recording options have moved on

The main reasons businesses record calls are for dispute resolution, protection against abuse and improved staff training. In addition, businesses that give out financial advice or take card payments over the phone must record their calls. While most phone systems offer users the...

31/05
2019
Why should businesses record calls?
Posted by Jac Civill on 31/05 at 10:00 AM Call recording,
Why should businesses record calls?

Imagine trying to run a business via Snapchat. Customers, colleagues and suppliers sending you important messages and you can only read them once and then they disappear: order details, agreements, advice and support are gone forever! Thankfully, we have email to capture written...

14/05
2019
Why does HMRC have to delete 5 million voice recordings?
Posted by Laurie Coleman on 14/05 at 10:00 AM Call recording,
Why does HMRC have to delete 5 million voice recordings?

It’s nice to know that everyone has to comply with GDPR regulations. It was recently revealed that the HMRC had to delete 5 million voice recordings as they had not gained explicit consent from the taxpayers. The Information Commissioners Office (ICO), which enforces the...

26/04
2019
Reduce costly missed GP appointments with communications apps
Posted by Steve Webb on 26/04 at 10:00 AM Healthcare, Call recording,
Reduce costly missed GP appointments with communications apps

With NHS England revealing that more than 15 million GP appointments are being wasted each year because patients do not turn up, surgeries should find easier ways of reminding patients of their appointment time/date or making it easier for them to contact the surgery to cancel...

12/04
2019
Call recording and reporting for GP surgeries
Posted by Laurie Coleman on 12/04 at 10:00 AM Healthcare, Call recording,

In the short video above, I discuss the benefits of both call recording and reporting for GP surgeries. This functionality can be integrated with existing or new general practice telephone systems to improve the quality and rate of conversations with patients. Practice managers...

05/04
2019
Improve patient access with efficient call handling for GP surgeries
Posted by Jane Atkins on 05/04 at 10:00 AM Healthcare, Call recording,

As GP surgeries battle against competition from healthcare apps, they need to make sure they offer a top-quality service and improved access to avoid losing funding if their patients swap to an online service. A patient’s experience usually starts with a telephone call to make an...

19/02
2019
Help retain GP surgery patients with communications technology
Posted by Laurie Coleman on 19/02 at 10:00 AM Healthcare, Call recording,
Help retain GP surgery patients with communications technology

GP surgeries are battling against competition from healthcare apps, like GP at Hand, so they need to make sure they offer a top quality service to avoid losing funding when their patients swap to an online service. While good GPs are key to a thriving surgery, a patient’s...

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