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10/12
2021
Booster vaccine rush and winter illnesses mount the pressure on GP surgery staff
Posted by Stuart Amoah-Martin on 10/12 at 10:00 AM Healthcare, Cloud-hosted telephone systems, Cloud hosted telephone systems, Cloud services, Healthcare, Telephone systems,
Booster vaccine rush and winter illnesses mount the pressure on GP surgery staff

It goes without saying that the last two years have been incredibly difficult for everybody, not least for the NHS. The coronavirus pandemic has had a significant impact across the UK’s healthcare system.However, despite Plan B guidelines recently put in place, patients are finding...

02/02
2021
An agent’s story: Using technology to maintain customer service and business sales
Posted by Liz Womack on 02/02 at 10:00 AM Cloud hosted telephone systems, Cloud services, Remote working,
An agent’s story: Using technology to maintain customer service and business sales

I started my new role at swcomms when the first national lockdown ended last year. Given that we are now in our third lockdown, I have experienced working and learning my new role both in an office environment and in a homeworking capacity. I have had to be flexible in my approach and...

08/01
2021
Useful guide to working through a third lockdown
Posted by Caroline Moore on 08/01 at 10:00 AM Cloud hosted telephone systems, Gamma Horizon, Microsoft Teams, Cloud services, Microsoft 365, Remote working, Unified communications,
click here to download our useful guide to working through a third lockdown - swcomms

As of January 5, 2021, the UK is entered its third nationwide lockdown due to the ongoing coronavirus pandemic. People are being told to “Stay at home”, which means working from home. Before the second lockdown in November 2020, the Office for National Statistics reported that the...

18/12
2020
2020: The year of the remote worker – how have unified communications apps helped?
Posted by Laurie Coleman on 18/12 at 10:00 AM Cloud hosted telephone systems, Gamma Horizon, Cloud services, Unified communications,

The year 2020 will be remembered by many as one to forget with the pandemic causing distress in so many different ways. For the IT industry, it has been the year when businesses began to take digital transformation seriously as they were forced to adopt remote working strategies to...

08/12
2020
Fibre vs full fibre – what’s the difference and why does it matter?
Posted by Caroline Moore on 08/12 at 10:00 AM Cloud hosted telephone systems, Cloud services, Internet connectivity,
Fibre vs full fibre – what’s the difference and why does it matter?

The UK’s outdated internet connectivity infrastructure is holding many businesses back at a time when they could really do without any more challenges. Businesses in every sector are in urgent need of digital connectivity that is truly fit for purpose, but there seems to be confusion...

27/11
2020
What I have learned about Microsoft Teams during lockdown and the ‘new normal’
Posted by Daniel Fuller-Smith on 27/11 at 10:00 AM Cloud hosted telephone systems, Microsoft Teams, Cloud services,
What I have learned about Microsoft Teams during lockdown and the ‘new normal’

While Microsoft Teams had reached 19 million active users at the end of 2019, for many people like me, it was that pesky app that loaded up with Microsoft 365 when I started my PC but I never got around to using. Then along came COVID-19, forcing many businesses to send their staff...

24/11
2020
How Rainbow can support remote working for your business
Posted by Caroline Moore on 24/11 at 10:00 AM Cloud hosted telephone systems, Cloud services, Telephone systems, Alcatel-Lucent Enterprise, Unified communications,

With more people working from home, keeping everyone connected has become essential. Unified communications apps have taken a huge leap forward to support remote working.By using a UC app like Rainbow from Alcatel-Lucent Enterprise to your telephone system, you can enjoy the...

20/11
2020
Is Microsoft Teams really a replacement for a traditional or hosted phone system?
Posted by Daniel Fuller-Smith on 20/11 at 10:00 AM Cloud hosted telephone systems, Microsoft Teams, Cloud services,
Is Microsoft Teams really a replacement for a traditional or hosted phone system?

It is now around two years since Microsoft launched the Phone System app for Teams. Initially thought to lack key telephony features, the take up from businesses was limited with hosted phone systems being the go-to solution, but that has changed in the last year. If you are...

03/11
2020
Remain open to your customers and prospects during a second lockdown
Posted by Caroline Moore on 03/11 at 10:00 AM Cloud hosted telephone systems, Gamma Horizon, Microsoft Teams, Cloud services, Data centre, Internet connectivity, Remote working, Video conferencing,
Remain open to your customers and prospects during a second lockdown

We all felt a second lockdown was coming. The rising number of cases of COVID-19 and the increase in people being admitted into hospital led Boris Johnson to his announcement on Saturday night to the dismay of most people who were watching. Among the most disappointed will be the...

24/09
2020
What’s stopping you from working from home?
Posted by Caroline Moore on 24/09 at 10:00 AM Cloud hosted telephone systems, Cloud services, Internet connectivity, Microsoft 365, Remote working,
What’s stopping you from working from home?

Another week...another Prime Minister briefing. On Tuesday, Boris Johnson advised people to work from home wherever possible...having encouraged them to go back to work a few months ago! This time though, we are looking at a six-month stretch. For businesses that invested in home...

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