30/11
2018
The future of contact centres
Posted by Laurie Coleman on 30/11 at 10:00 AM Financial services, Call recording, OAK Innovation, Contact centre,

Contact centre solutions are all about maximising efficiency from your users. Are you thinking about investing in one or are you already using one? Where do we see them going in the near future?  My short video explores the benefits of modern contact centre technology and how they...

23/11
2018
Facts about PCI compliance and call recording
Posted by Laurie Coleman on 23/11 at 10:00 AM Financial services, Call recording, OAK Innovation,

Any business that records calls and takes payments over the telephone will know that PCI compliance is key and the implications of not complying can result in an enforced cessation on them taking further card payments. To be PCI compliant while using a call recording solution,...

16/11
2018
Facts about MiFID II, GDPR and call recording
Posted by Laurie Coleman on 16/11 at 10:00 AM Financial services, Call recording, OAK Innovation,

GDPR and MiFID II compliance within a call recording solution is not as complicated as the market would have you believe. I have tried to make it simple as possible in this short video by looking at how these laws and regulations affect your business and how call recording...

27/02
2018
Cyber security concerns reach finance industry boardrooms
Posted by Caroline Moore on 27/02 at 10:00 AM Financial services, Cyber security,
boardroom

Concerns about increasing cyber threats has become a boardroom issue in the financial services sector and employee training is an area for improvement too, according to a recent report. Computer Weekly has revealed chief information security officers (CISOs) from the finance...

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