28/08
2020
Flu season on top of COVID-19 to heap pressure on GP surgery phone lines
Posted by Jane Atkins on 28/08 at 10:00 AM Healthcare, Cloud-hosted telephone systems, Cloud hosted telephone systems, Gamma Horizon,
Flu vaccinations to add pressure to GP surgery call capacity

The August bank holiday marks the end summer. It will be September when we return to work next week and autumn will have begun. Schools will also shortly be re-open to all pupils for the first time since the end of March. For GP surgeries, it will be business as usual, except many...

11/02
2020
Would call statistics dashboard help improve GP surgeries call handling?
Posted by Jane Atkins on 11/02 at 10:00 AM Healthcare, Cloud hosted telephone systems,
Would call statistics dashboard help improve GP surgeries call handling?

An estimated 300 million* appointments take place each year in GP surgeries across England. Each of these consultations will invariably have involved at least one phone call to the surgery. Patients expect their calls to be answered promptly and dealt with efficiently, but with...

04/02
2020
Integrate your existing GP surgery CRM with an upgraded telephone system
Posted by Rebekah Dixon on 04/02 at 10:00 AM Healthcare, Cloud hosted telephone systems,
Integrate your existing GR surgery CRM with an upgraded telephone system

GP surgeries store a staggering amount of data about their patients and how efficiently they are being treated. Ever since 2012, the Government has used statistics on appointments, call waiting times and patient satisfaction to measure each GP surgery to help patients decide which one...

30/08
2019
Hosted telephony helps GP surgeries survive a shortfall in staff
Posted by Jane Atkins on 30/08 at 10:00 AM Healthcare, Cloud hosted telephone systems,
Patient in queue on phone to GP surgery

The summer months are tough on GP surgeries. Staff head off on their holidays while surgeries in tourist areas have to cope with extra patients. It only takes one or two members of staff to leave or to be off sick at the same time and, all of a sudden, taking calls and offering...

25/06
2019
Flexible suppliers are needed for primary care networks
Posted by Jane Atkins on 25/06 at 10:00 AM Healthcare, Healthcare,
Flexible suppliers are needed for primary care networks

Healthcare organisations have gone through many changes. I remember back to the day of health authorities and primary care trusts, while clinical commissioning care groups (CCGs) are now in place with groups of GP surgeries joining together beneath this level to form...

26/04
2019
Reduce costly missed GP appointments with communications apps
Posted by Steve Webb on 26/04 at 10:00 AM Healthcare, Call recording,
Reduce costly missed GP appointments with communications apps

With NHS England revealing that more than 15 million GP appointments are being wasted each year because patients do not turn up, surgeries should find easier ways of reminding patients of their appointment time/date or making it easier for them to contact the surgery to cancel...

12/04
2019
Call recording and reporting for GP surgeries
Posted by Laurie Coleman on 12/04 at 10:00 AM Healthcare, Call recording,

In the short video above, I discuss the benefits of both call recording and reporting for GP surgeries. This functionality can be integrated with existing or new general practice telephone systems to improve the quality and rate of conversations with patients. Practice managers...

05/04
2019
Improve patient access with efficient call handling for GP surgeries
Posted by Jane Atkins on 05/04 at 10:00 AM Healthcare, Call recording,

As GP surgeries battle against competition from healthcare apps, they need to make sure they offer a top-quality service and improved access to avoid losing funding if their patients swap to an online service. A patient’s experience usually starts with a telephone call to make an...

19/02
2019
Help retain GP surgery patients with communications technology
Posted by Laurie Coleman on 19/02 at 10:00 AM Healthcare, Call recording,
Help retain GP surgery patients with communications technology

GP surgeries are battling against competition from healthcare apps, like GP at Hand, so they need to make sure they offer a top quality service to avoid losing funding when their patients swap to an online service. While good GPs are key to a thriving surgery, a patient’s...

15/02
2019
GP surgery phone systems need the right connection
Posted by Jane Atkins on 15/02 at 10:00 AM Healthcare, Cloud hosted telephone systems, Gamma Horizon, Internet connectivity,
GP surgery phone systems need the right connection

With many practice managers opting for cloud-hosted phone systems to improve patient access and to find precious cost savings, there are plenty of communications businesses chasing this opportunity. But GP surgery management teams need to be wary of rock bottom prices that could...

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