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Why a hosted telephony platform would suit GP surgeries?
Posted by Caroline Moore on 19/10 at 10:00 AM Healthcare,

When patients call their GP surgery, they want to know their call will be answered. It is simply inexcusable for a patient - who is usually in distress or feeling unwell - to be met by the engaged tone or for the phone to continually ring out without being answered. Meanwhile,...

Will a GP appointment-booking app be enough to beat the early morning call rush?
Posted by Jane Atkins on 25/09 at 10:00 AM Healthcare, Cloud-hosted telephone systems,

Some GP surgeries invite patients to book appointments online to try to relieve the pressure put on receptionists at peak times while former health secretary Jeremy Hunt has been backing a new app to “mark the death-knell of the 8am scramble for GP appointments”.  This...

Finding savings is crucial to prevent further GP surgery closures and mergers
Posted by James Hooker on 08/05 at 10:00 AM Healthcare, Cloud hosted telephone systems, Telephone systems,
GP piggy bank

In one of my recent blogs, I wrote about the number of GP surgeries that have either closed or merged in Devon during the 18-month period between July 2017 and the end of last year…and it would appear the trend is not a local one. GPonline has analysed NHS Digital data on...

Control your GP telephone system from home
Posted by Jane Atkins on 20/04 at 10:00 AM Healthcare, Cloud hosted telephone systems,
Cloud hosted phones for GP surgeries

The snow is probably a distant memory for most people but for one GP surgery practice manager I spoke to, the effort of maintaining a service for patients is still fresh in her mind. The snowfall last month and the flooding this month meant many people could not get to work as...

Video: Why GP surgeries are turning to cloud-hosted telephone systems
Posted by Caroline Moore on 20/03 at 10:00 AM Healthcare, Cloud hosted telephone systems,

The general practice landscape is changing and GP surgeries need to find ways of adapting. Single practices with standalone telephone systems that do not have enough lines or staff to answer calls have to be relics of the past. Cloud-hosted telephone solutions easily link multiple...

Medical system integration with phone systems is key for general practice QOF points
Posted by Jane Atkins on 13/03 at 10:00 AM Healthcare, Cloud-hosted telephone systems, Telephone systems, Unified communications,
GP waiting room

When I speak to practice managers about replacing their aging telephone systems, one of the items that always produces positive interest is the option to integrate with their existing general practice medical systems. And would I blame them? I could not work without our company...

The changing general practice landscape requires hosted telephony services
Posted by James Hooker on 06/03 at 10:00 AM Healthcare, Cloud hosted telephone systems,
GP practice

According to a report*, it looks like it’s all doom and gloom for GP surgeries in Devon with the closure of three practices and 12 mergers. The same report, which covered the period between July 1, 2016, and December 31, 2017, has shown the number of patients registered with a GP...

General practice telephony to survive tough times
Posted by James Hooker on 16/02 at 10:00 AM Healthcare, Cloud hosted telephone systems, SIP,
Busy GP Surgery

With the NHS reporting January 2018 was one of the toughest months on record despite the cancellation of thousands of non-urgent operations, the pressure on the health service is clear. The Health Secretary Jeremy Hunt recognised the stresses and strains of this winter by...

Are GP surgeries internet connections robust enough for smartphone video consultations?
Posted by Colin Woods on 21/11 at 10:00 AM Healthcare, Data networks, Internet connectivity, IT services, Mobiles,
internet connections for video consultations

GPs in London are beginning a trial that allows patients to use their smartphone to book and attend appointments via video link. The service gives NHS patients the opportunity to benefit from the technology at their fingertips to improve their access to healthcare.  Approximately...

Infographic: GP surgeries can benefit from a new telephone system
Posted by James Hooker on 06/10 at 10:00 AM Images and graphics, Healthcare, Telephone systems,
female gp on the phone

The cost of a new telephone system might feel like a massive expenditure and challenge, but the benefits in the short and long term to your staff and patients can be huge. We understand staff costs are critical to meeting patient needs but investing in technology does not have to...

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