15/02
2019
GP surgery phone systems need the right connection
Posted by Jane Atkins on 15/02 at 10:00 AM Healthcare, Cloud hosted telephone systems, Gamma Horizon, Internet connectivity,
GP surgery phone systems need the right connection

With many practice managers opting for cloud-hosted phone systems to improve patient access and to find precious cost savings, there are plenty of communications businesses chasing this opportunity. But GP surgery management teams need to be wary of rock bottom prices that could...

08/02
2019
Using telephony technology to beat threat from medical apps
Posted by James Hooker on 08/02 at 10:00 AM Healthcare, Cloud hosted telephone systems, Healthcare,
Using telephony technology to beat threat from medical apps

Medical apps are currently viewed as a London-only phenomenon, but organisations like Babylon and their GP at Hand app is gaining momentum with plans to expand into Southampton and Leeds. GP surgeries need to take notice as new app-led practices like these are luring patients away...

27/11
2018
Can a modern telephone system help deliver continuity of care?
Posted by Jac Civill on 27/11 at 10:00 AM Healthcare, Cloud-hosted telephone systems, Gamma Horizon,

With the NHS under pressure and more patients encouraged to see their GPs to avoid long hospital waits, how can surgeries manage these ongoing demands while providing the required continuity of care? It all starts with communication. When patients contact their GPs, most still...

20/11
2018
GP surgeries need to provide improved patient access to compete with doctor apps
Posted by Caroline Moore on 20/11 at 10:00 AM Healthcare, Cloud-hosted telephone systems, Gamma Horizon,

GP surgeries must be sick and tired of being told what to do to improve their patient access while trying to juggle restricted budgets. While GPs and healthcare staff just want to get on with the job of caring for patients, practice managers are battling to ensure they meet QoF and...

19/10
2018
Why a hosted telephony platform would suit GP surgeries?
Posted by Caroline Moore on 19/10 at 10:00 AM Healthcare,

When patients call their GP surgery, they want to know their call will be answered. It is simply inexcusable for a patient - who is usually in distress or feeling unwell - to be met by the engaged tone or for the phone to continually ring out without being answered. Meanwhile,...

25/09
2018
Will a GP appointment-booking app be enough to beat the early morning call rush?
Posted by Jane Atkins on 25/09 at 10:00 AM Healthcare, Cloud-hosted telephone systems,

Some GP surgeries invite patients to book appointments online to try to relieve the pressure put on receptionists at peak times while former health secretary Jeremy Hunt has been backing a new app to “mark the death-knell of the 8am scramble for GP appointments”.  This...

08/05
2018
Finding savings is crucial to prevent further GP surgery closures and mergers
Posted by James Hooker on 08/05 at 10:00 AM Healthcare, Cloud hosted telephone systems, Telephone systems,
GP piggy bank

In one of my recent blogs, I wrote about the number of GP surgeries that have either closed or merged in Devon during the 18-month period between July 2017 and the end of last year…and it would appear the trend is not a local one. GPonline has analysed NHS Digital data on...

20/04
2018
Control your GP telephone system from home
Posted by Jane Atkins on 20/04 at 10:00 AM Healthcare, Cloud hosted telephone systems,
Cloud hosted phones for GP surgeries

The snow is probably a distant memory for most people but for one GP surgery practice manager I spoke to, the effort of maintaining a service for patients is still fresh in her mind. The snowfall last month and the flooding this month meant many people could not get to work as...

20/03
2018
Video: Why GP surgeries are turning to cloud-hosted telephone systems
Posted by Caroline Moore on 20/03 at 10:00 AM Healthcare, Cloud hosted telephone systems,

The general practice landscape is changing and GP surgeries need to find ways of adapting. Single practices with standalone telephone systems that do not have enough lines or staff to answer calls have to be relics of the past. Cloud-hosted telephone solutions easily link multiple...

13/03
2018
Medical system integration with phone systems is key for general practice QOF points
Posted by Jane Atkins on 13/03 at 10:00 AM Healthcare, Cloud-hosted telephone systems, Telephone systems, Unified communications,
GP waiting room

When I speak to practice managers about replacing their aging telephone systems, one of the items that always produces positive interest is the option to integrate with their existing general practice medical systems. And would I blame them? I could not work without our company...

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