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Medical system integration with phone systems is key for general practice QOF points
Posted by Jane Atkins on 13/03 at 10:00 AM Healthcare, Cloud-hosted telephone systems, Telephone systems, Unified communications,
GP waiting room

When I speak to practice managers about replacing their aging telephone systems, one of the items that always produces positive interest is the option to integrate with their existing general practice medical systems. And would I blame them? I could not work without our company...

The changing general practice landscape requires hosted telephony services
Posted by James Hooker on 06/03 at 10:00 AM Healthcare, Cloud-hosted telephone systems,
GP practice

According to a report*, it looks like it’s all doom and gloom for GP surgeries in Devon with the closure of three practices and 12 mergers. The same report, which covered the period between July 1, 2016, and December 31, 2017, has shown the number of patients registered with a GP...

Are GP surgeries internet connections robust enough for smartphone video consultations?
Posted by Colin Woods on 21/11 at 10:00 AM Healthcare, Data networks, Internet connectivity, IT services, Mobiles,
internet connections for video consultations

GPs in London are beginning a trial that allows patients to use their smartphone to book and attend appointments via video link. The service gives NHS patients the opportunity to benefit from the technology at their fingertips to improve their access to healthcare.  Approximately...

Infographic: GP surgeries can benefit from a new telephone system
Posted by James Hooker on 06/10 at 10:00 AM Images and graphics, Healthcare, Telephone systems,
female gp on the phone

The cost of a new telephone system might feel like a massive expenditure and challenge, but the benefits in the short and long term to your staff and patients can be huge. We understand staff costs are critical to meeting patient needs but investing in technology does not have to...

GP surgeries should consider cloud-hosted telephony to find savings
Posted by James Hooker on 08/08 at 10:00 AM Healthcare, Cloud hosted telephone systems, Telephone systems,
Embrace technology to find savings image

With some Plymouth residents reeling from the news that the new ‘super surgery’ Ocean Healthcare is without a permanent provider as the former team of partners have handed the contract back after they struggled to deal with its 22,000 patient list, other GP surgeries will be wondering...

GPs and practice managers: Telephone triage and the need for call recording
Posted by Jane Atkins on 21/02 at 10:10 AM Images and graphics, Healthcare, On-premise telephone systems, Call recording,
healthcare image

This infographic illustrates how call recording is a necessary part of the telephone triage being adopted by GP surgeries in a bid to offer more flexible appointments to their patients. Telephone triage has been heralded as one way GP surgeries can cope with appointments on a more...

GP surgeries: Prepare for the busiest time of the year
Posted by Jane Atkins on 17/11 at 10:00 AM Healthcare, Cloud hosted telephone systems, SIP, Telephone systems,
GP surgery busy period image

The main challenge GP surgeries will face in the next few months is the increase in patient calls. The winter months, which GPs class as December to March, are relentless. Already stretched surgeries feel under increased pressure at this time of the year. Added pressure on...

Need to link GP surgeries?
Posted by Andrew Beswick on 21/10 at 10:00 AM Healthcare, Cloud hosted telephone systems, Telephone systems,
Linking GP surgeries image

As more and more GP surgeries move to federations, localities or CCGs to help them find economies of scale and shared staff resources in the face of an ever increasing pressure to offer extended opening hours, we find we are being called upon to offer our advice on how to link two or...

Initiate remote working for GP surgery staff
Posted by Russell Smith on 04/10 at 10:00 AM Healthcare, Cloud hosted telephone systems, Telephone systems,
Doctor working from home image

Doctors, practice managers and staff sometimes work from home either for convenience or because they cannot get into the surgery. This arrangement tends to be more productive, but while their PCs and laptops can remotely work as part of the surgery, they need to use a home or...

Do not put your duty of care at risk
Posted by Andrew Beswick on 23/08 at 10:00 AM Healthcare, Telephone systems,
Stressed GP surgery practice manager

A recent visit to a GP surgery reminded me why having a fully supported telephone system is critical. This surgery had been struggling with an unsupported system. In other words, the telephone system had reached its end of life period, so neither the solution provider nor the...

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