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08/05
2018
Finding savings is crucial to prevent further GP surgery closures and mergers
Posted by James Hooker on 08/05 at 10:00 AM Healthcare, Cloud hosted telephone systems, Telephone systems,
GP piggy bank

In one of my recent blogs, I wrote about the number of GP surgeries that have either closed or merged in Devon during the 18-month period between July 2017 and the end of last year…and it would appear the trend is not a local one. GPonline has analysed NHS Digital data on...

20/04
2018
Control your GP telephone system from home
Posted by Jane Atkins on 20/04 at 10:00 AM Healthcare, Cloud hosted telephone systems,
Cloud hosted phones for GP surgeries

The snow is probably a distant memory for most people but for one GP surgery practice manager I spoke to, the effort of maintaining a service for patients is still fresh in her mind. The snowfall last month and the flooding this month meant many people could not get to work as...

20/03
2018
Video: Why GP surgeries are turning to cloud-hosted telephone systems
Posted by Caroline Moore on 20/03 at 10:00 AM Healthcare, Cloud hosted telephone systems,

The general practice landscape is changing and GP surgeries need to find ways of adapting. Single practices with standalone telephone systems that do not have enough lines or staff to answer calls have to be relics of the past. Cloud-hosted telephone solutions easily link multiple...

13/03
2018
Medical system integration with phone systems is key for general practice QOF points
Posted by Jane Atkins on 13/03 at 10:00 AM Healthcare, Cloud-hosted telephone systems, Telephone systems, Unified communications,
GP waiting room

When I speak to practice managers about replacing their aging telephone systems, one of the items that always produces positive interest is the option to integrate with their existing general practice medical systems. And would I blame them? I could not work without our company...

06/03
2018
The changing general practice landscape requires hosted telephony services
Posted by James Hooker on 06/03 at 10:00 AM Healthcare, Cloud hosted telephone systems,
GP practice

According to a report*, it looks like it’s all doom and gloom for GP surgeries in Devon with the closure of three practices and 12 mergers. The same report, which covered the period between July 1, 2016, and December 31, 2017, has shown the number of patients registered with a GP...

16/02
2018
General practice telephony to survive tough times
Posted by James Hooker on 16/02 at 10:00 AM Healthcare, Cloud hosted telephone systems, SIP,
Busy GP Surgery

With the NHS reporting January 2018 was one of the toughest months on record despite the cancellation of thousands of non-urgent operations, the pressure on the health service is clear. The Health Secretary Jeremy Hunt recognised the stresses and strains of this winter by...

21/11
2017
Are GP surgeries internet connections robust enough for smartphone video consultations?
Posted by Colin Woods on 21/11 at 10:00 AM Healthcare, Data networks, Internet connectivity, IT services, Mobiles,
internet connections for video consultations

GPs in London are beginning a trial that allows patients to use their smartphone to book and attend appointments via video link. The service gives NHS patients the opportunity to benefit from the technology at their fingertips to improve their access to healthcare.  Approximately...

06/10
2017
Infographic: GP surgeries can benefit from a new telephone system
Posted by James Hooker on 06/10 at 10:00 AM Images and graphics, Healthcare, Telephone systems,
female gp on the phone

The cost of a new telephone system might feel like a massive expenditure and challenge, but the benefits in the short and long term to your staff and patients can be huge. We understand staff costs are critical to meeting patient needs but investing in technology does not have to...

08/08
2017
GP surgeries should consider cloud-hosted telephony to find savings
Posted by James Hooker on 08/08 at 10:00 AM Healthcare, Cloud hosted telephone systems, Telephone systems,
Embrace technology to find savings image

With some Plymouth residents reeling from the news that the new ‘super surgery’ Ocean Healthcare is without a permanent provider as the former team of partners have handed the contract back after they struggled to deal with its 22,000 patient list, other GP surgeries will be wondering...

21/02
2017
GPs and practice managers: Telephone triage and the need for call recording
Posted by Jane Atkins on 21/02 at 10:10 AM Images and graphics, Healthcare, On-premise telephone systems, Call recording,
healthcare image

This infographic illustrates how call recording is a necessary part of the telephone triage being adopted by GP surgeries in a bid to offer more flexible appointments to their patients. Telephone triage has been heralded as one way GP surgeries can cope with appointments on a more...

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