26/03
2014
Spring clean your communications billing
Posted by Caroline Moore on 26/03 at 10:17 AM Large enterprises, SMEs, Landlines and calls, Landlines and calls,
swcomms blog post image

People like a clear out at springtime and businesses are no different as the majority of them prepare to start a new tax year. One area for some attention could be your communications billing.All businesses will be paying monthly bills for telephone lines, calls, fax lines,...

16/01
2014
Practice managers: help ease call traffic with your own DDI
Posted by Caroline Moore on 16/01 at 04:51 PM Videos and webinars, Healthcare, Landlines and calls, Healthcare,

GP surgery practice managers can help ease call traffic at busiest times of the day by making efficient use of DDI numbers.Direct dial-in numbers or DDIs, as they are commonly referred to, allow people to call practice managers without having to go through reception staff.This...

09/01
2014
Infographic: Why have NHS England ordered GP surgeries to stop using 084x numbers?
Posted by Caroline Moore on 09/01 at 09:18 AM Images and graphics, Healthcare, Landlines and calls, Healthcare,
SWComms healthcare blog image

This infographic illustrates why NHS England had ordered GP surgeries to stop using 084 numbers and how queuing functionality provided by these numbers can be achieved using modern telephone systems.For more detail on why you should switch from using 084 numbers and what...

02/12
2013
NHS England order GP surgeries to stop using 084 numbers - what can you do?
Posted by Caroline Moore on 02/12 at 03:27 PM Healthcare, Landlines and calls, Healthcare,
SWComms healthcare blog post image

084 numbers have hit the headlines again with NHS England ordering GP surgeries to stop using them altogether.Where practices are tied into ongoing contracts, NHS England has asked them to switch to a cheaper geographic number.It was not too long ago that it seemed most GP...

24/06
2013
Increase your call capacity without the expense of additional lines
Posted by Caroline Moore on 24/06 at 10:30 AM Large enterprises, SMEs, Landlines and calls, SIP,
SWComms SIP trunks blog post image

How many times have you felt your IT and communications systems are still in the dark ages and desperately longed to get them moving forward?Actually, the way telephony has moved on, even just talking on a landline is quite antiquated because there is so much more available. It is...

20/05
2013
SIP trunking: what are the top three benefits?
Posted by Caroline Moore on 20/05 at 10:29 AM Large enterprises, SMEs, Landlines and calls, SIP,
SWComms SIP trunking blog post image

SIP trunking is a cost-effective way of making calls over the Internet using leased lines and an IP-based telephone system to make business calls. Our latest blog and infographic details the three main benefits of SIP trunks to make it easier for businesses to make a decision on...

15/05
2013
What are SIP trunks? A simple explanation for businesses
Posted by Caroline Moore on 15/05 at 08:08 AM Large enterprises, SMEs, Landlines and calls, SIP,
SWComms SIP trunking blog post image

What are SIP trunks or what is SIP trunking are questions often asked by customers and prospects alike.It is a shame that a SIP trunk is not a tangible thing that you can just pick up and have a good look at, but the reality is that it is a language or protocol.Still confused?...

29/04
2013
Phreaking warnings need to be heeded
Posted by Caroline Moore on 29/04 at 10:26 AM Large enterprises, SMEs, Landlines and calls, On-premise telephone systems, Dial through fraud,
SWComms blog post image

Phreaking, toll or dial-through has been a hot topic of many emails, bill enclosures, website news stories and press releases sent out to our customers and prospects, but sometimes it takes a headline from a different source to make people sit up and take notice.A recent BBC Radio 4...

08/04
2013
Switching from your 0844 number need not be a headache for practice managers
Posted by Caroline Moore on 08/04 at 03:59 PM Healthcare, Landlines and calls, Healthcare, Landlines and calls,
SWComms healthcare blog post image

It seems the spectre of 0844 numbers is still an issue for some health centres despite Government measures brought out three years ago to ban practices from charging any more than the local rate.In short, the Government measures were brought in to stop health centres making money...

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