Have your customers’ experience expectations changed?
Posted by Caroline Moore on 19/10 at 10:00 AM Financial services, Hospitality, Large enterprises, Legal, Manufacturing, Retail, SMEs, Call recording, Cloud hosted telephone systems, Contact centre, Telephone lines, Telephone systems,
Have your customers’ experience expectations changed?

When the pandemic was at its height and we were plunged into lockdown, we had no choice but to turn to the phone and online services to contact businesses we would previously have visited in person.Despite the vaccination programme leading to the opening up of services, people...

Remote working – is it here to stay for law firms?
Posted by Joe Kavanagh on 22/09 at 10:00 AM Legal, Cloud hosted telephone systems, Data centre, Internet connectivity, Remote working, Unified communications,
Remote working – is it here to stay for law firms?

Like all businesses, law firms had to adopt remote working strategies throughout lockdown and into these socially-distanced times, but is this a habit that’s here to stay? I have friends who are partners of law firms and home working has become the new norm for them. They can even...

Law firms need to answer calls first time on D Day
Posted by Nick Pursglove on 05/12 at 10:00 AM Legal, Cloud hosted telephone systems,
Divorce Day phones

D Day or Divorce Day is one of the busiest times of the year for law firms as disgruntled spouses wait until the end of the Christmas and New Year period to initiate the separation process.The next D Day falls on Tuesday, January 2, 2018, and firms across the UK will standing by to...

Law firms: If only you had more time….
Posted by James Hooker on 05/05 at 10:00 AM Legal, Unified communications, Law firms, Unified communications, Video conferencing,
SWComms video conferencing blog post image

Is video conferencing the answer to lawyers juggling the needs of several clients and multiple meetings?  You have several cases to deal with today and they are all in different locations. Time, as always, is of the essence. You could possibly defer a meeting or delegate someone...

Call recording – why it should matter to your business
Posted by Simon Dunstan on 15/07 at 10:00 AM Healthcare, Large enterprises, Legal, SMEs, Telephone systems,
Call recording image

Many businesses and organisations, whether they are in the financial, retail, legal, education or healthcare sectors, fundamentally rely on telephone systems as their major source of communication.More and more of these are embracing and adopting the benefits that call recording...

Law firms need low latency for efficient digital dictation
Posted by Caroline Moore on 11/09 at 01:44 PM Legal, Law firms,
swcomms blog post image

When was the last time you saw someone use a cassette recorder or MP3 player for dictation? These are becoming outdated modes for dictation with law firms leading the way by using digital dictation, such as BigHand. But this has not been an easy transition for some firms.Digital...

Turn to video conferencing as new ash cloud threatens business travel plans
Posted by Caroline Moore on 21/08 at 07:54 AM Large enterprises, Legal, SMEs, Unified communications, Video conferencing,
swcomms blog post image

With the risk to air travel around Europe currently under threat, many business trips may fail to get off the ground.Iceland has just raised its risk level for an eruption of its Bardarbunga volcano to orange, the second-highest level. The country’s met office has detected ongoing...

Broadband: Internet connectivity not suited to business demands
Posted by Colin Woods on 15/07 at 08:21 PM Legal, SMEs, Internet connectivity, Internet connectivity,

Our reliance on the Internet is total and we need it to ensure it remains up and running every working day. So why do businesses continue to use a product that was primarily designed for the domestic market?  

IP telephone systems answer the needs of multi-site law firms
Posted by Caroline Moore on 09/12 at 12:00 AM Legal, On-premise telephone systems, Law firms,
SWComms blog post image

With client care at the forefront, law firms are always looking for ways to improve their customer service.Customer care comes in many forms, but for lawyers it often boils down to whether or not a client has been able to reach them when they need to.But this is not always easy...

Communicating when on the move is key for solicitors
Posted by Caroline Moore on 06/08 at 03:56 PM Videos and webinars, Legal, Mobiles, Unified communications, Law firms, Unified communications,

A solicitor's life is not a sedentary one. As with any professional job role, there is an element of desk work but solicitors spend just as much time in client meetings or representing them in court.Law firms then face the challenge of ensuring their fee earners remain contactable...

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