21/01
2022
Don’t talk to me about data backup…talk to me about data and system restore!
Posted by Colin Woods on 21/01 at 10:00 AM Financial services, Education, Estate agencies, Hospitality, Large enterprises, Legal, Retail, SMEs, Cyber security, Disaster recovery, Data centre services, IT services,
Don’t talk to me about data backup...talk to me about data and system restore!

Ever had the backup conversation? You’ve probably had sales calls to ask if and how you back up your data and IT systems. You may have even then spoken to your IT department or external consultant to ensure that you do have backups in place, perhaps even enquiring how often these...

18/01
2022
Three events collide to trigger phone system upgrades

The following infographic looks at how three major events have come together to create an urgent need for UK businesses to update their phone systems.Openreach’s copper line withdrawal, Covid-19 and the departure of Panasonic from the telecoms market have all played their part in...

07/01
2022
Award-winning hardware vendor leads the way for UCaaS solutions
Posted by Caroline Moore on 07/01 at 10:00 AM Financial services, Charity, Education, Estate agencies, Hospitality, Large enterprises, Legal, SMEs, Call recording, Cloud-hosted telephone systems, Unified communications, Remote working,
Award-winning hardware vendor leads the way for UCaaS solutions

Since adopting Wildix as our latest unified communications (UC) partner, the marketing team has been busy reading up about and attending training sessions on their product set. One thing struck me that while Wildix won the Hardware Vendor category at the Comms Business Awards in 2021...

19/10
2021
Have your customers’ experience expectations changed?
Posted by Caroline Moore on 19/10 at 10:00 AM Financial services, Hospitality, Large enterprises, Legal, Manufacturing, Retail, SMEs, Call recording, Cloud hosted telephone systems, Contact centre, Telephone lines, Telephone systems,
Have your customers’ experience expectations changed?

When the pandemic was at its height and we were plunged into lockdown, we had no choice but to turn to the phone and online services to contact businesses we would previously have visited in person.Despite the vaccination programme leading to the opening up of services, people...

22/09
2020
Remote working – is it here to stay for law firms?
Posted by Joe Kavanagh on 22/09 at 10:00 AM Legal, Cloud hosted telephone systems, Data centre, Internet connectivity, Remote working, Unified communications,
Remote working – is it here to stay for law firms?

Like all businesses, law firms had to adopt remote working strategies throughout lockdown and into these socially-distanced times, but is this a habit that’s here to stay? I have friends who are partners of law firms and home working has become the new norm for them. They can even...

05/12
2017
Law firms need to answer calls first time on D Day
Posted by Nick Pursglove on 05/12 at 10:00 AM Legal, Cloud hosted telephone systems,
Divorce Day phones

D Day or Divorce Day is one of the busiest times of the year for law firms as disgruntled spouses wait until the end of the Christmas and New Year period to initiate the separation process.The next D Day falls on Tuesday, January 2, 2018, and firms across the UK will standing by to...

05/05
2017
Law firms: If only you had more time….
Posted by James Hooker on 05/05 at 10:00 AM Legal, Unified communications, Law firms, Unified communications, Video conferencing,
SWComms video conferencing blog post image

Is video conferencing the answer to lawyers juggling the needs of several clients and multiple meetings?  You have several cases to deal with today and they are all in different locations. Time, as always, is of the essence. You could possibly defer a meeting or delegate someone...

15/07
2016
Call recording – why it should matter to your business
Posted by Simon Dunstan on 15/07 at 10:00 AM Healthcare, Large enterprises, Legal, SMEs, Telephone systems,
Call recording image

Many businesses and organisations, whether they are in the financial, retail, legal, education or healthcare sectors, fundamentally rely on telephone systems as their major source of communication.More and more of these are embracing and adopting the benefits that call recording...

11/09
2014
Law firms need low latency for efficient digital dictation
Posted by Caroline Moore on 11/09 at 01:44 PM Legal, Law firms,
swcomms blog post image

When was the last time you saw someone use a cassette recorder or MP3 player for dictation? These are becoming outdated modes for dictation with law firms leading the way by using digital dictation, such as BigHand. But this has not been an easy transition for some firms.Digital...

21/08
2014
Turn to video conferencing as new ash cloud threatens business travel plans
Posted by Caroline Moore on 21/08 at 07:54 AM Large enterprises, Legal, SMEs, Unified communications, Video conferencing,
swcomms blog post image

With the risk to air travel around Europe currently under threat, many business trips may fail to get off the ground.Iceland has just raised its risk level for an eruption of its Bardarbunga volcano to orange, the second-highest level. The country’s met office has detected ongoing...

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