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05/03
2021
Using technology in care homes to stay connected
Posted by Liz Womack on 05/03 at 10:00 AM Cloud hosted telephone systems, Internet connectivity, IT services, Microsoft 365, Mobiles, SIP,
Using technology in care homes to stay connected

Care home residents are now allowed one regular visitor, which will hopefully mark the start of a return to normality for a sector that has suffered so much heartache and stress in the last year in the wake of more than 32,000 COVID-19 care home resident deaths*. While other...

02/03
2021
Microsoft Teams enhances the employee experience with Viva
Posted by Ash Khagram on 02/03 at 10:00 AM Cloud hosted telephone systems, Microsoft Teams, Microsoft 365, Unified communications,
Microsoft Teams enhances the employee experience with Viva

With more people working remotely due to the ongoing pandemic, one of the biggest hurdles has been the management and support of geographically dispersed staff. Microsoft has created a new platform, Viva, as one of the first employee experience platforms designed to meet these...

26/02
2021
It took a pandemic to improve how we do business
Posted by Colin Woods on 26/02 at 10:00 AM Cloud hosted telephone systems, Data centre, IT services, Microsoft 365,
It took a pandemic to improve how we do business

Just over a year ago, the words ‘COVID-19’, ‘lockdown’ and ‘social distancing’ had no place in our day-to-day diction. We did not live in bubbles or watch the Prime Minister wheel out health experts for daily updates. If we wanted to have dinner with friends, we simply invited them...

05/02
2021
Is your business still using Lync or Skype for Business?
Posted by Daniel Fuller-Smith on 05/02 at 10:00 AM Cloud hosted telephone systems, Microsoft Teams, Microsoft 365,
Is your business still using Lync or Skype for Business?

In July 2019, Microsoft announced the end-of-life date for Skype for Business meaning Skype for Business Online would no longer be available and integration with third-party audio providers would cease. Back in 2018, Microsoft confirmed Teams was at a feature parity with Skype for...

08/01
2021
Useful guide to working through a third lockdown
Posted by Caroline Moore on 08/01 at 10:00 AM Cloud hosted telephone systems, Gamma Horizon, Microsoft Teams, Cloud services, Microsoft 365, Remote working, Unified communications,
click here to download our useful guide to working through a third lockdown - swcomms

As of January 5, 2021, the UK is entered its third nationwide lockdown due to the ongoing coronavirus pandemic. People are being told to “Stay at home”, which means working from home. Before the second lockdown in November 2020, the Office for National Statistics reported that the...

05/01
2021
How COVID-19 has changed schools’ phone system and connectivity needs
Posted by Daniel Fuller-Smith on 05/01 at 10:00 AM Cloud hosted telephone systems, Microsoft Teams, Education, Microsoft 365,
How COVID-19 has changed schools’ phone system and connectivity needs

Before COVID-19 came along, schools required certain features from their phone systems that had not changed for years. They needed an automated attendant to answer every call and direct callers appropriately. They needed an absence mailbox for parents to report when their children...

06/11
2020
Find out how schools can use Microsoft Teams as a telephone system
Posted by Laurie Coleman on 06/11 at 10:00 AM Cloud hosted telephone systems, Microsoft Teams, Education, Microsoft 365,

As more schools adopt Microsoft Teams to offer virtual classrooms to support remote learning for students, they are also seeing the benefits of utilising the platform as a telephone system. You can get all the call features your school requires within Microsoft Teams. Find out...

23/10
2020
Why businesses are using Microsoft Teams as a telephone system
Posted by Laurie Coleman on 23/10 at 10:00 AM Cloud hosted telephone systems, Microsoft Teams, Microsoft 365,

Microsoft Teams is fast becoming the modern cloud-based telephone solution for businesses throughout the UK. With more people working from home, having a cloud-hosted telephone system gives you all the features of traditional telephone system integrated with the unified...

24/09
2020
What’s stopping you from working from home?
Posted by Caroline Moore on 24/09 at 10:00 AM Cloud hosted telephone systems, Cloud services, Internet connectivity, Microsoft 365, Remote working,
What’s stopping you from working from home?

Another week...another Prime Minister briefing. On Tuesday, Boris Johnson advised people to work from home wherever possible...having encouraged them to go back to work a few months ago! This time though, we are looking at a six-month stretch. For businesses that invested in home...

08/09
2020
Is your business prepared for a potential second wave of coronavirus?
Posted by Ash Khagram on 08/09 at 10:00 AM Cloud hosted telephone systems, Gamma Horizon, Microsoft Teams, Cloud services, Internet connectivity, IT services, Microsoft 365, Mobiles, Security, Video conferencing,
Is your business prepared for a potential second wave of coronavirus?

With the Government announcing 2,988 new COVID-19 cases on Sunday - the highest figure since May 22– there are concerns of a second wave of coronavirus and the implications this may have on businesses. Daily confirmed cases began edging up again in July - after falling...

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