18/01
2022
Three events collide to trigger phone system upgrades

The following infographic looks at how three major events have come together to create an urgent need for UK businesses to update their phone systems.Openreach’s copper line withdrawal, Covid-19 and the departure of Panasonic from the telecoms market have all played their part in...

04/01
2022
Saving money for independent schools with technology
Posted by Yvonne Dennis on 04/01 at 10:00 AM Education, Cloud-hosted telephone systems, Microsoft Teams, On-premise telephone systems,
Saving money for independent schools with technology

How can something new cost less? This is something I get asked every day but it’s true in many cases, especially when independent schools are hanging onto older technology that is just not worth the expense.Take a phone system. If you are using a traditional, on-site solution that...

14/09
2021
Chip shortage means businesses need to take a long-term view on IT projects
Posted by Caroline Moore on 14/09 at 10:00 AM Large enterprises, SMEs, Wi-Fi, Cloud-hosted telephone systems, Data networks, On-premise telephone systems, IT services,
Chip shortage blog

Shortages are causing issues across multiple industries with a lack of cement, bricks, cars, bottled water, chicken, milkshakes and beer grabbing the headlines. In our industry, it is the semiconductor chips used in electronic devices that are causing the biggest headaches.  As...

12/02
2021
Webinar recording: Supporting Toshiba and Panasonic phone systems users into the future
Posted by Laurie Coleman on 12/02 at 10:00 AM Cloud-hosted telephone systems, Gamma Horizon, On-premise telephone systems,

swcomms and Gamma Horizon hosted a webinar on 26 January, 2021, to explain why key manufacturers, such as Panasonic and Toshiba, are pulling out of the telecoms market and what that means for your business if you are using one of their phone systems. Hosted by swcomms presales...

21/05
2019
Rainbow – an easy-to-use unified communications solution for improved collaboration and productivity
Posted by Laurie Coleman on 21/05 at 10:00 AM Cloud-hosted telephone systems, On-premise telephone systems, Alcatel-Lucent Enterprise, Unified communications,

Digital transformation is all about providing the outstanding experience that customers expect in this digital age. It's a way for your business to differentiate and grow.   Businesses can further their digital transformation with unified communications apps to give them the...

18/12
2018
Risks and costs of holding onto an ageing school telephone system
Posted by Caroline Moore on 18/12 at 10:00 AM Education, On-premise telephone systems, Alcatel-Lucent Enterprise,

In our latest video blog for schools, I discuss why hanging on to an older telephone system can be both risky and expensive. We understand why schools would want to “sweat the asset” with education budgets being so tight, but an older system can be very costly and if they break...

21/02
2017
GPs and practice managers: Telephone triage and the need for call recording
Posted by Jane Atkins on 21/02 at 10:10 AM Images and graphics, Healthcare, On-premise telephone systems, Call recording,
healthcare image

This infographic illustrates how call recording is a necessary part of the telephone triage being adopted by GP surgeries in a bid to offer more flexible appointments to their patients. Telephone triage has been heralded as one way GP surgeries can cope with appointments on a more...

12/01
2017
Effectively disseminating information to and from schools
Posted by Caroline Moore on 12/01 at 09:41 AM Education, On-premise telephone systems, Education, Telephone systems,
SWComms education blog post image

One of the key challenges faced by school reception staff is how to reply effectively to high volumes of queries and to give out information as efficiently as possible. This is particularly true when it comes to weather dependent events, such as sports day. It is also true when...

03/09
2016
Creating better customer experiences one call at a time
Posted by Simon Dunstan on 03/09 at 10:00 AM Contact centre, On-premise telephone systems, Unified communications,
Address latency and enhance reachability image

If you make money using the phone, then your phone system needs to be a business enabler, not inhibiter. Your prospects must be able to reach you in a timely manner. Your customers need to find you wherever you are...at the front desk, in a meeting or outside the office. That’s how...

23/08
2016
10 ways your phone system improves your customers’ experience
Posted by Adam Williams on 23/08 at 10:00 AM On-premise telephone systems, Unified communications,
10 ways ShoreTel image

Business competition in today’s economy is fierce. Your customers expect the highest level of customer care, and you and your staff need to be reachable, professional and customer focused at all times –  no matter where you’re located.If that’s your business model, is your phone...

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