18/12
2018
Risks and costs of holding onto an ageing school telephone system
Posted by Caroline Moore on 18/12 at 10:00 AM Education, On-premise telephone systems, Alcatel-Lucent Enterprise,

In our latest video blog for schools, I discuss why hanging on to an older telephone system can be both risky and expensive. We understand why schools would want to “sweat the asset” with education budgets being so tight, but an older system can be very costly and if they break...

21/02
2017
GPs and practice managers: Telephone triage and the need for call recording
Posted by Jane Atkins on 21/02 at 10:10 AM Images and graphics, Healthcare, On-premise telephone systems, Call recording,
healthcare image

This infographic illustrates how call recording is a necessary part of the telephone triage being adopted by GP surgeries in a bid to offer more flexible appointments to their patients. Telephone triage has been heralded as one way GP surgeries can cope with appointments on a more...

12/01
2017
Effectively disseminating information to and from schools
Posted by Caroline Moore on 12/01 at 09:41 AM Education, On-premise telephone systems, Education, Telephone systems,
SWComms education blog post image

One of the key challenges faced by school reception staff is how to reply effectively to high volumes of queries and to give out information as efficiently as possible. This is particularly true when it comes to weather dependent events, such as sports day. It is also true when...

03/09
2016
Creating better customer experiences one call at a time
Posted by Simon Dunstan on 03/09 at 10:00 AM Contact centre, On-premise telephone systems, Unified communications,
Address latency and enhance reachability image

If you make money using the phone, then your phone system needs to be a business enabler, not inhibiter. Your prospects must be able to reach you in a timely manner. Your customers need to find you wherever you are...at the front desk, in a meeting or outside the office. That’s how...

23/08
2016
10 ways your phone system improves your customers’ experience
Posted by Adam Williams on 23/08 at 10:00 AM On-premise telephone systems, Unified communications,
10 ways ShoreTel image

Business competition in today’s economy is fierce. Your customers expect the highest level of customer care, and you and your staff need to be reachable, professional and customer focused at all times –  no matter where you’re located.If that’s your business model, is your phone...

16/08
2016
A phone system that maximises your control
Posted by James Hooker on 16/08 at 10:00 AM On-premise telephone systems,
Onsite PBX control image

You’ve realised that your current phone system is no longer working for your growing business. So you do what any savvy business person does – you research your options. And you quickly comprehend that what you need is a phone system that will minimise disruptions to your business and...

09/08
2016
Call queuing is favoured by GP surgeries
Posted by Russell Smith on 09/08 at 10:00 AM Healthcare, On-premise telephone systems, Healthcare, Telephone systems,

A busy morning at a GP surgery sees receptionists trying to manage a number of calls coming in all at the same time from a long list of patients. The last thing these probably poorly callers need is to be met by an engaged tone.During this influx of calls, reception staff are also...

12/01
2016
Infographic: Five regular telephony problems experienced by schools
Posted by Andrew Beswick on 12/01 at 12:03 PM Images and graphics, Education, On-premise telephone systems,
Infographic telephone system problems in schools image

If you’re a staff member at a busy school, you’ll understand the array of day-to-day demands and that there really isn’t much time to spare. With this in mind, the following infographic covers five regular telephony problems experienced by schools and, critically, their solutions for...

29/12
2015
Video blog: Does your business want to work smarter in 2016?
Posted by Khaled El-Din on 29/12 at 11:55 AM Videos and webinars, On-premise telephone systems,

Extra functionality in telephone systems have given businesses a choice of options to change the way they work.swcomms account manager Khaled El-Din gives a brief insight into how features like unified communications and mobility are re-shaping business to find efficiencies.  ...

14/12
2015
Video blog: Can your telephone system really save you money?
Posted by Khaled El-Din on 14/12 at 11:40 AM Videos and webinars, On-premise telephone systems,

swcomms account manager Khaled El-Din discusses how a modern telephone system can help businesses increase sales, reduce costs and improve efficiency. He heralds a blend of features, functionality and connectivity choice as part of an all-encompassing business solution.  ...

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