28/02
2020
Checklist: Can your staff work from home?
Posted by Brian Lodge on 28/02 at 10:00 AM Cloud hosted telephone systems, Internet connectivity, Office 365, Unified communications,
Checklist: Can you staff work from home?

Flooding, snow and train strikes can prevent your workforce from making it into the office. The coronavirus, or Covid-19, may also result in staff members being quarantined in their homes. Organisations need to have a business continuity plan in place for these unforeseen...

25/02
2020
Helping accountants stay connected and competitive
Posted by Colin Woods on 25/02 at 10:00 AM Internet connectivity,
Helping accountants stay connected and competitive

Accountants often bill by the hour or per email, per report, etc, so time is precious. To be able to command these fees, you need to be responsive and the work has to be of a high standard. Prospective and existing clients will contact you by phone, email, web forms, etc., and...

21/02
2020
Are your call recordings GDPR compliant?
Posted by Peri Street-Robb on 21/02 at 10:00 AM Call recording, Cloud hosted telephone systems,
Are your call recordings GDPR compliant

Since May 2018, businesses have had to adhere to the GDPR rules on how customer data can be stored to avoid serious fines. No business or organisation is exempt from the rules. HMRC had to delete 5 million call recordings as they did not have the explicit consent to record or keep...

18/02
2020
Modern phone systems help Welsh GP surgeries meet call standards
Posted by James Hooker on 18/02 at 10:00 AM Cloud hosted telephone systems, Healthcare,
Modern phone systems help Welsh GP surgeries meet call standards

When the Welsh government announced a new set of standards for GP surgeries to “raise and improve the level of service for patients”, there was a collective sharp intake of breath from practice managers already struggling with tight resources and exhausted staff. At the time,...

14/02
2020
Efficient call handling can improve customer satisfaction and avoid lost sales
Posted by Rebekah Dixon on 14/02 at 10:00 AM Cloud hosted telephone systems, Unified communications,
Efficient call handling can improve customer satisfaction and avoid lost sales

Do you tend to avoid a business after receiving poor customer service or have heard a horror story from others? Why should anyone spend their money and not be treated with the respect? In the US, Forbes reported that businesses lost $75 billion due to poor customer service last...

11/02
2020
Would call statistics dashboard help improve GP surgeries call handling?
Posted by Jane Atkins on 11/02 at 10:00 AM Healthcare, Cloud hosted telephone systems,
Would call statistics dashboard help improve GP surgeries call handling?

An estimated 300 million* appointments take place each year in GP surgeries across England. Each of these consultations will invariably have involved at least one phone call to the surgery. Patients expect their calls to be answered promptly and dealt with efficiently, but with...

07/02
2020
What are the accessibility tools within Office 365?
Posted by Ash Khagram on 07/02 at 10:00 AM Office 365,
What are the accessibility tools within Office 365?

Microsoft has developed and enhanced their accessibility tools in Office 365 to suit an inclusive workplace. These include dictation tools with caption and subtitle assistance for workers with limited hearing or magnifier apps for people who are visually impaired. Here is a...

04/02
2020
Integrate your existing GP surgery CRM with an upgraded telephone system
Posted by Rebekah Dixon on 04/02 at 10:00 AM Healthcare, Cloud hosted telephone systems,
Integrate your existing GR surgery CRM with an upgraded telephone system

GP surgeries store a staggering amount of data about their patients and how efficiently they are being treated. Ever since 2012, the Government has used statistics on appointments, call waiting times and patient satisfaction to measure each GP surgery to help patients decide which one...

31/01
2020
Would your school benefit from call recording when talking to parents?
Posted by Nick Pursglove on 31/01 at 10:00 AM Education,
Would your school benefit from call recording when talking to parents?

A recent YouGov study showed 67% of teachers and 68% of parents would welcome more contact outside of school hours to discuss their pupil’s/child’s educational and psychological development. With school hours and traditional working hours overlapping, studies have found parents...

28/01
2020
Telephone appointments benefit GPs and patients
Posted by James Hooker on 28/01 at 10:00 AM Call recording, Cloud hosted telephone systems, Healthcare,
GP using telephone triage to cut patient waiting times

There is an average of 28.5 doctors* for every 10,000 people in the UK, according to the World Health Organisation (WHO). No surprise then that getting a timely doctor’s appointment isn’t easy. Each year, GP surgeries vow to improve access to care, to offer flexible appointments and...

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