02/11
2021
Ransomware is spiralling out of control - how can you protect your business?
Posted by Elaine Bellamy on 02/11 at 10:00 AM IT services, Security,
Ransomware is spiralling out of control - how can you protect your business?

Industry experts agree that ransomware is more a case of ‘when’ rather than ‘if’ and yet many businesses have not taken steps to protect themselves from this growing threat that can cripple finances and reputations.The title of this blog is not meant to be alarmist. It is based on...

29/10
2021
More exchanges to reach stop-sell status as announced by Openreach
Posted by Caroline Moore on 29/10 at 10:00 AM Internet connectivity, Telephone lines, Telephone systems,
Fibre internet cables

Openreach has given notice that 79 more exchanges will reach stop-sell status by this time next year. This means that outdated services, such as PSTN and ISDN phone lines, and ADSL and FTTC internet connections will no longer be available for sale from November 1, 2022. Two years...

26/10
2021
Maintain business uptime with hosted disaster recovery
Posted by Ben Pinder on 26/10 at 10:00 AM Data centre, Disaster recovery,
Maintain business uptime with hosted disaster recovery

In days gone by, and still relevant for certain organisations today, businesses used to rely on a primary server infrastructure hosted on site at their offices or in a data centre with a secondary solution hosted at a different physical location. This gave them the disaster recovery...

22/10
2021
Winter funding available to GP surgeries to improve their phone systems
Posted by Yvonne Dennis on 22/10 at 10:00 AM Cloud hosted telephone systems, Healthcare,
Winter funding available to GP surgeries to improve their phone systems

In the wake of NHS England’s ‘Our plan for improving access for patients and supporting general practice’, released on October 14, there will be many GP surgeries and CCGs working towards a very tight deadline right now trying to bid for funding to help them deal with the challenges...

19/10
2021
Have your customers’ experience expectations changed?
Posted by Caroline Moore on 19/10 at 10:00 AM Financial services, Hospitality, Large enterprises, Legal, Manufacturing, Retail, SMEs, Call recording, Cloud hosted telephone systems, Contact centre, Telephone lines, Telephone systems,
Have your customers’ experience expectations changed?

When the pandemic was at its height and we were plunged into lockdown, we had no choice but to turn to the phone and online services to contact businesses we would previously have visited in person.Despite the vaccination programme leading to the opening up of services, people...

15/10
2021
Get ready for Office 2021 and the updated Microsoft 365
Posted by Tony Robinson on 15/10 at 10:00 AM Cloud hosted telephone systems, Microsoft Teams, Cloud services, Microsoft 365,
Get ready for Office 2021 and the updated Microsoft 365

With the recent release of Windows 11, Microsoft has also launched Office 2021 and updates to Microsoft 365.Applications such as Word, Excel, PowerPoint, OneNote, Outlook, Access, Project, Publisher and Visio have all been refreshed visually and functionally to provide an improved...

12/10
2021
Patient survey highlights the importance of an effective phone system
Posted by James Hooker on 12/10 at 10:00 AM Cloud hosted telephone systems, Healthcare,
Patient survey highlights the importance of an effective phone system

There is nothing like a patient survey for keeping GP surgeries on their toes. However, the latest set of results from the GP Patient Survey has shown East Cornwall surgeries in a very positive light.More than 850,000 patients in England completed the national survey revealing that...

08/10
2021
Don’t pay ransomware - update your backup and security
Posted by Ash Khagram on 08/10 at 10:00 AM Security,
Don’t pay ransomware - update your backup and security

The world had its first ransomware attack in 1989. Hackers demanded £150 for the key to decrypt documents and images. Thirty years on and the landscape has changed with more organised criminals demanding thousands or even millions from businesses of all sizes across the...

05/10
2021
Primary schools benefiting from improved internet and Wi-Fi connectivity
Posted by Elaine Bellamy on 05/10 at 10:00 AM Education, Internet connectivity, Wi-Fi,
Primary schools benefiting from improved internet and Wi-Fi connectivity

We recently used our blog to bring attention to the Connect the Classroom programme, which is being rolled out to schools that have been struggling with poor Wi-Fi. I thought it was worthwhile to remind schools in the Plymouth area that they may also benefit from a scheme to improve...

01/10
2021
Look after your LAN and your Wi-Fi to stay productive
Posted by Ian Temple-Edwards on 01/10 at 10:00 AM IT services, Wi-Fi,
Look after your LAN and your Wi-Fi to stay productive

Hands up, if you are still working in the office...even just some of the time. No doubt, you will want to work as productively as possible while you are on site and yet everyone seems more concerned about home workers!The pandemic saw IT teams scramble to equip their colleagues...

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