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Will a GP appointment-booking app be enough to beat the early morning call rush?
Posted by Jane Atkins on 25/09 at 10:00 AM Healthcare,

Some GP surgeries invite patients to book appointments online to try to relieve the pressure put on receptionists at peak times while former health secretary Jeremy Hunt has been backing a new app to “mark the death-knell of the 8am scramble for GP appointments”.  This...

The business benefits of investing in web filtering
Posted by James Shenstone on 21/09 at 10:00 AM Security, Web filtering,

A decent web filtering policy will allow your staff to efficiently carry out their work without risking your business’s time or reputation. Your web filtering policies can be very granular to decide what kind of content your members of your staff can look at while they are at...

Infographic: How important are student devices?
Posted by Caroline Moore on 18/09 at 10:00 AM IT services, Office 365,
How important are university students devices

As we start a new academic year and university students eye the start of their autumn term, I thought it would be interesting to see how this generation view their devices. When I was at university, the campus had a computer centre and it was very rare for a student to own their...

ISDN is dead long live SIP!
Posted by Elaine Bellamy on 14/09 at 10:00 AM SIP, Telephone lines,
ISDN is dead

In this updated infographic, “ISDN is dead, long live SIP”, we explain the reasons behind the decline in ISDN use for business telephone line services and why SIP is the favoured alternative. BT Wholesale has confirmed ISDN and PSTN voice services will no longer be available to...

Estate agents stay competitive with unified communications
Posted by Nick Pursglove on 11/09 at 10:00 AM Estate agents, Telephone systems, Unified communications,
Estate agents UC

When the phone rings at an estate agency, someone needs to answer it quickly. It could be a potential sale, instruction or viewing. However, with estate agents often away from their offices, it can be difficult to make sure all calls are answered in a timely fashion. Some estate...

Why schools should move away from council-backed services
Posted by Khaled El-Din on 07/09 at 10:00 AM Education,

Schools have traditionally taken great comfort from relying on council-backed services for their communications and IT and that is understandable. As organisations built on public funding, it made sense to get these services from a central, trusted source like the county council, or...

Even Apple desktops can be hacked!
Posted by Colin Woods on 04/09 at 10:00 AM Data networks, IT services, Security,

As the growth of cryptocurrency increases, so do the risks to individual’s PCs. A recent article highlighted the process hackers are using to control part of a PC or laptop to churn bitcoins that could be used for criminal activities. It has also been reported that a group of...

How protected are end-of-life council IT systems?
Posted by Chris Wheeler on 31/08 at 10:00 AM Cloud services, IT services,

With the significant rise in cyber hacking during the last decade, businesses are upgrading their hardware, software, investing in cloud storage and two-factor authentication to secure their business data. Should we expect the same diligence from our local council?  A recent...

Are extra receptionists the only way to answer more surgery calls?
Posted by Jane Atkins on 28/08 at 10:00 AM Healthcare,

The GP Patient Survey published earlier this month, revealed the responses from approximately 750,000 patients to give a unique snapshot of patient experience in the UK.  The statistic we found most interesting was that 70% found it easy to get through to the surgery on the...

Think with Ink…but not on paper!
Posted by Chris Wheeler on 24/08 at 10:00 AM Office 365,

During my time at swcomms, I’ve been introducing new ways of working with Office 365, including how to work smarter using Microsoft’s applications and online services while bolting on additional tools to help businesses embrace compliant and secure digital transformation. The main...

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