22/10
2019
Drive down patient complaints with a modern phone system
Posted by Jane Atkins on 22/10 at 10:00 AM Cloud hosted telephone systems, Healthcare,
Drive down patient complaints with a modern phone system

Poor results and complaints are serious concerns for GP surgeries, whether about quality of care, staff or levels of communication. According to NHS Digital data, written complaints about GP surgeries totalled 72,356 in 2018/19 and the leading reason for these complaints (14.3%) was...

18/10
2019
The evolution of business communications
Posted by Caroline Moore on 18/10 at 10:00 AM Cloud hosted telephone systems, Cloud services, Data networks, Internet connectivity, Mobiles, Office 365, SIP, Surface, Unified communications,
The evolution of business communications

We have been celebrating our 25-year sponsorship of Premiership Rugby club, Exeter Chiefs, and it has made us think about how things were very different back in 1994. On the field, the game hadn’t even turned professional and rugby players wore baggy cotton jerseys that soaked up...

15/10
2019
Prepare your website for traffic spikes
Posted by Elaine Bellamy on 15/10 at 10:00 AM Cloud services, Internet connectivity,
Prepare your website for traffic spikes

As Black Friday approaches, it would be a good idea to remind ourselves of the fragility of websites when traffic spikes. This was evident lately when the Civil Aviation Authority’s special website struggled to cope when 60,000 holidaymakers tried to submit refund forms in the...

11/10
2019
Government promises more full-fibre broadband but is it suitable for businesses?
Posted by Aaron Davis on 11/10 at 10:00 AM Internet connectivity,
Government promises more full-fibre broadband but is it suitable for businesses?

The Government is planning to spend £5 billion on rolling out full-fibre broadband to the most remote parts of the UK. BBC News has responded with their explanatory article, Full-fibre broadband: What is it and how does it work?, but my concern is that businesses will be convinced...

08/10
2019
Will local digital-first GP services pose a threat to traditional practices?
Posted by James Hooker on 08/10 at 10:00 AM Cloud hosted telephone systems, Healthcare,
Will local digital-first GP services pose a threat to traditional practices?

We have written multiple blogs on how GP surgeries have begun competing with digital-first services like Babylon’s GP at Hand, but do they really pose a threat? A change in the way these services are configured may make them even more threatening as Babylon will now be required to...

04/10
2019
Keep your Windows 7 running before diving into Windows 10
Posted by Chris Wheeler on 04/10 at 10:00 AM IT services, Office 365, Surface, Surfaas,
Keep your Windows 7 running before diving into Windows 10

With the upcoming Windows 7 end of life looming, Microsoft has announced that from December 1, 2019, businesses can purchase extended support updates (ESU) from their Microsoft Partner through the Cloud Solution Provider (CSP) programme. This will give your business the ability to...

01/10
2019
You don’t have to answer the phone or make a call to become a fraud victim
Posted by Thomas Holtom-Hattersley on 01/10 at 10:00 AM Large enterprises, SMEs, Landlines and calls, Dial through fraud,
Phone hacker

With fraud and scams on the rise, it is important to remind businesses of the threats can be posed via their telephone system. In the domestic arena, it is pensioners who suffer the most with MP Chris Elmore calling for the Government to deal with the “epidemic of scams sweeping...

27/09
2019
Is your county council withdrawing their school IT and communications services?
Posted by Joe Kavanagh on 27/09 at 10:00 AM Education, Internet connectivity,
Is your county council withdrawing their school IT and communications services?

Many schools and sixth-form colleges have benefited from using council-backed internet and web filtering services, even telephone systems, in the past, but are finding that some of these services are being withdrawn. This leaves schools in unfamiliar territory as they have been...

24/09
2019
Insurance claims rise as business email compromise increases
Posted by Ash Khagram on 24/09 at 10:00 AM Office 365, Security,
Insurance claims rise as business email compromise increases

One of the largest insurance companies in the world has reported* that business email compromise (BEC) now tops the list of cyber threats. In 2017, BEC accounted for 11% of cyber security insurance claims. That number grew last year to 23%, with ransomware in second place at 18% and...

20/09
2019
How school phone systems are changing
Posted by Laurie Coleman on 20/09 at 10:00 AM Education,
How school phone systems are changing

Traditionally schools would have a single system on each site, even if schools are linked together. Each school site would have been responsible for their own contracts for the phone system support, line rental and call charges, engineering and software upgrades. If you link up...

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