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03/12
2013
4G UK rural broadband plans: Can they be achieved?
Posted by Caroline Moore on 03/12 at 08:10 AM Large enterprises, SMEs, Internet connectivity, Mobiles, Mobiles,
4G UK rural broadband plans image

If you have managed to keep up with the Government’s goalpost shifting in recent times, the latest news is that 98% of the UK will (apparently) have 4G coverage by 2018. Whilst that all sounds very well and good, I wouldn’t go planning on moving your business to the village where you...

02/12
2013
It’s 2014. What will change for your GP surgery this year?
Posted by Caroline Moore on 02/12 at 03:35 PM Healthcare, On-premise telephone systems, Healthcare,
SWComms healthcare blog image

GP surgeries are continually changing in order to keep step with new Government initiatives, NHS demands and ever-changing patient and staff needs. So, you may be in the process of or planning to:Extend your hours Embrace new communications technology Expand or refurbish your...

02/12
2013
NHS England order GP surgeries to stop using 084 numbers - what can you do?
Posted by Caroline Moore on 02/12 at 03:27 PM Healthcare, Landlines and calls, Healthcare,
SWComms healthcare blog post image

084 numbers have hit the headlines again with NHS England ordering GP surgeries to stop using them altogether.Where practices are tied into ongoing contracts, NHS England has asked them to switch to a cheaper geographic number.It was not too long ago that it seemed most GP...

02/12
2013
Use call recording to help facilitate GP telephone triage
Posted by Caroline Moore on 02/12 at 03:19 PM Healthcare, On-premise telephone systems, Healthcare,
SWComms healthcare blog post image

As the demand on GPs’ time continues to rise, it is understandable that many practices view telephone triage and consultations as a way of safely managing increasing demand while also meeting patients’ need for a timely response to their request for healthcare.The purpose of triage,...

27/11
2013
A guide to telephone fraud threats
Posted by Caroline Moore on 27/11 at 11:08 AM On-premise telephone systems, Dial through fraud,
SWComms blog post image

There are many types of telephone system fraud but all result in a company paying for calls that were not made by or on behalf of the company in its normal course of business.Some of these frauds are perpetrated by employees and others through criminals hacking into the...

07/11
2013
Unified communications: giving you and your customers choice
Posted by Caroline Moore on 07/11 at 10:50 AM Large enterprises, SMEs, Unified communications, Unified communications,
SWComms Unified Communications blog post image

Unified communications (commonly abbreviated to UC) is a technology that many companies are backing at the moment in an aim to improve their customer service experience.In a recent survey published by Frost and Sullivan, the results revealed that more than 60% of respondents had...

23/10
2013
It never rains but it pours
Posted by Caroline Moore on 23/10 at 02:18 PM Large enterprises, SMEs,
SWComms blog post image

This phrase seems all too true these days. Rain is either conspicuous by its absence or is so plentiful it causes damage. There are a number of preparations that can be put in place to ensure your business remains operational despite the challenges that may be thrown at us by our...

07/10
2013
WiFi access key for communication for hospice patients
Posted by Caroline Moore on 07/10 at 11:59 AM Videos and webinars, Healthcare, Data networks, Internet connectivity, Healthcare,

The age of BYOD is not just reserved for the workplace. People like to stay in touch wherever they are, even when, or especially when, they are unwell.This became apparent when SWComms installed a wireless data network for Dorothy House Hospice Care.Simon Dunstan, senior account...

07/10
2013
Using telephone systems to rapidly answer nurse call alerts in hospices
Posted by Caroline Moore on 07/10 at 11:55 AM Videos and webinars, Healthcare, On-premise telephone systems, Healthcare,

Integrating a modern telephone system with a hospice’s patient alarm system will help nursing staff arrive at emergency situations faster.Most hospices have an alert system in place whereby patients pull a cord or press a button to request urgent help.If a nurse is with another...

07/10
2013
Integrating hospice staff with IP telephony
Posted by Caroline Moore on 07/10 at 11:52 AM Videos and webinars, Healthcare, On-premise telephone systems, Healthcare,

IP telephony can be used to integrate the multiple arms of a hospice organisation, including nursing, administration and fundraising staff, and patients.A hospice environment is a unique one with skilled medical staff working alongside volunteers with the shared aim of providing...

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