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19/10
2018
Why a hosted telephony platform would suit GP surgeries?
Posted by Caroline Moore on 19/10 at 10:00 AM Healthcare,

When patients call their GP surgery, they want to know their call will be answered. It is simply inexcusable for a patient - who is usually in distress or feeling unwell - to be met by the engaged tone or for the phone to continually ring out without being answered. Meanwhile,...

16/10
2018
Multi-net mobiles make sense when carriers experience issues
Posted by Charlotte Barlow on 16/10 at 10:00 AM Mobiles,
Woman annoyed at her mobile phone

Were you one of the O2 customers that struggled to make calls last week? Thousands of O2 customers have reported problems making and taking phone calls. O2 has said the initial problem has been fixed, but that customers may still have some "intermittent issues" when reconnecting...

12/10
2018
Flexible bandwidth meets term time needs of schools
Posted by Colin Woods on 12/10 at 10:00 AM Education, Education, Internet connectivity,

Schools are commonly viewed as organisations that are only truly active for 40 weeks of the year. While there may be staff working on site during the holidays, life is a lot quieter when the students are not around! There is little or no use for many of the services that must be...

10/10
2018
Data leak court case raises security questions
Posted by Joe Kavanagh on 10/10 at 02:15 PM Data networks, Security,
Data leak court case raises security questions

As Morrisons battle in the Court of Appeal to overturn a High Court ruling to pay compensation to 5,000 members of staff, I am wondering if other businesses are taking note of this landmark case and have taken steps to prevent a similar breach. This case is an interesting one as...

09/10
2018
Five steps for deploying quality measurement in your contact centre
Posted by Laurie Coleman on 09/10 at 10:00 AM Contact centre, Unified communications,
Man in enterprise contact centre

Customer experience is critical in an era where everyone is connected and news travels fast. Businesses must ensure they deliver a great customer experience, not just in frontline call centre help desks but also in other departments, such as technical support and account...

05/10
2018
What’s the best way to organise our business time better?
Posted by Ash Khagram on 05/10 at 10:00 AM Office 365,
Microsoft MyAnalytics Office 365

Answers will vary, from radically changing routine to cutting ties with inactive contacts to passing responsibilities to other colleagues.  We would all like to know we are making really good use of our time, if we are keeping in touch with the right people or working in the...

02/10
2018
Which telephone system is the most suitable for schools?
Posted by Andrew Beswick on 02/10 at 10:00 AM Education,
telephone systems in schools

Buying a telephone system for a school or multi-academy trust (MAT) can be challenging with a raft of manufacturers and suppliers to choose from but with little budget to purchase upgraded technology.  Your first critical decision is to determine which type of telephone system is...

28/09
2018
Why do estate agents need call recording?
Posted by Nick Pursglove on 28/09 at 10:00 AM Call recording, Estate agents,
Estate agents call recording

Estate agents need excellent customer service to remain competitive so the communications skills of frontline staff are crucial. Training is an intrinsic part of making sure those skills are honed to perfection. Call recording can prove an essential aid to improve staff training to...

25/09
2018
Will a GP appointment-booking app be enough to beat the early morning call rush?
Posted by Jane Atkins on 25/09 at 10:00 AM Healthcare, Cloud-hosted telephone systems,

Some GP surgeries invite patients to book appointments online to try to relieve the pressure put on receptionists at peak times while former health secretary Jeremy Hunt has been backing a new app to “mark the death-knell of the 8am scramble for GP appointments”.  This...

21/09
2018
The business benefits of investing in web filtering
Posted by James Shenstone on 21/09 at 10:00 AM Security, Web filtering,

A decent web filtering policy will allow your staff to efficiently carry out their work without risking your business’s time or reputation. Your web filtering policies can be very granular to decide what kind of content your members of your staff can look at while they are at...

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