14/12
2018
Surface Studio v iMac
Posted by Matt Gifford on 14/12 at 10:00 AM Office 365, Surface, Surfaas,

To complete my video series, I wanted to compare the top end of the Microsoft and Apple devices - the Surface Studio versus the iMac. These powerhouse devices deliver amazing graphic quality and design capability, as well as superior processing power to bring designs to life. While...

11/12
2018
Beat telecoms fraud this Christmas
Posted by Elaine Bellamy on 11/12 at 08:51 AM Large enterprises, SMEs, Dial through fraud, Landlines and calls, Telecoms fraud, Telephone lines,
Beware Christmas telecoms fraud

Telecoms fraud is an ongoing problem in the UK and one we always highlight at Christmas-time. While fraudulent behaviour is evolving all the time, especially online, it could be easy to overlook potential attacks on your telephone system. There are so many types of fraud activity...

07/12
2018
Surface Book 2 v MacBook Pro
Posted by Matt Gifford on 07/12 at 10:00 AM Office 365, Surface, Surfaas,

To continue my guide on business devices, I have looked at the Surface Book 2 and MacBook Pro and summarised their key benefits, which people may wish to consider when refreshing their IT estate. On paper, the difference between the Surface Book 2 and MacBook Pro is quite small...

04/12
2018
Five ways a hosted telephone system could benefit your estate agency
Posted by Nick Pursglove on 04/12 at 10:00 AM Estate agencies, Cloud-hosted telephone systems, Gamma Horizon,
Why estate agents benefit from a hosted phone system image

Working in a busy office with a hectic schedule can be highly demanding for estate agents. From managing viewings to liaising with clients, solicitors, surveyors and more, your communications play a crucial part in the day to day operation. Whether you’re a single site or...

30/11
2018
The future of contact centres
Posted by Laurie Coleman on 30/11 at 10:00 AM Financial services, Call recording, OAK Innovation, Contact centre,

Contact centre solutions are all about maximising efficiency from your users. Are you thinking about investing in one or are you already using one? Where do we see them going in the near future?  My short video explores the benefits of modern contact centre technology and how they...

27/11
2018
Can a modern telephone system help deliver continuity of care?
Posted by Jac Civill on 27/11 at 10:00 AM Healthcare, Cloud-hosted telephone systems, Gamma Horizon,

With the NHS under pressure and more patients encouraged to see their GPs to avoid long hospital waits, how can surgeries manage these ongoing demands while providing the required continuity of care? It all starts with communication. When patients contact their GPs, most still...

23/11
2018
Facts about PCI compliance and call recording
Posted by Laurie Coleman on 23/11 at 10:00 AM Financial services, Call recording, OAK Innovation,

Any business that records calls and takes payments over the telephone will know that PCI compliance is key and the implications of not complying can result in an enforced cessation on them taking further card payments. To be PCI compliant while using a call recording solution,...

20/11
2018
GP surgeries need to provide improved patient access to compete with doctor apps
Posted by Caroline Moore on 20/11 at 10:00 AM Healthcare, Cloud-hosted telephone systems, Gamma Horizon,

GP surgeries must be sick and tired of being told what to do to improve their patient access while trying to juggle restricted budgets. While GPs and healthcare staff just want to get on with the job of caring for patients, practice managers are battling to ensure they meet QoF and...

16/11
2018
Facts about MiFID II, GDPR and call recording
Posted by Laurie Coleman on 16/11 at 10:00 AM Financial services, Call recording, OAK Innovation,

GDPR and MiFID II compliance within a call recording solution is not as complicated as the market would have you believe. I have tried to make it simple as possible in this short video by looking at how these laws and regulations affect your business and how call recording...

13/11
2018
School internet connections cannot dictate their telephone system choice
Posted by Joe Kavanagh on 13/11 at 10:00 AM Education, Internet connectivity,
school telephone and internet

With schools always on the lookout for money-saving opportunities to make their restricted budgets go further, many will have been tempted by the financial advantages of cloud-hosted telephony solutions to replace their outdated on-premise versions. However, they may be hampered by...

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