19/02
2019
Help retain GP surgery patients with communications technology
Posted by Laurie Coleman on 19/02 at 10:00 AM Healthcare,
Help retain GP surgery patients with communications technology

GP surgeries are battling against competition from healthcare apps, like GP at Hand, so they need to make sure they offer a top quality service to avoid losing funding when their patients swap to an online service. While good GPs are key to a thriving surgery, a patient’s...

15/02
2019
GP surgery phone systems need the right connection
Posted by Jane Atkins on 15/02 at 10:00 AM Healthcare, Cloud hosted telephone systems, Gamma Horizon, Internet connectivity,
GP surgery phone systems need the right connection

With many practice managers opting for cloud-hosted phone systems to improve patient access and to find precious cost savings, there are plenty of communications businesses chasing this opportunity. But GP surgery management teams need to be wary of rock bottom prices that could...

12/02
2019
Colleges can benefit from flexible bandwidth
Posted by Elaine Bellamy on 12/02 at 10:00 AM Education, Internet connectivity,
Colleges can benefit from flexible bandwidth

Further education (FE) colleges have a decision to make. With the Government cutting funding to their current connectivity provider, these colleges will have to start paying for their Janet and eduroam services from August this year. College connectivity provider Jisc will have to...

08/02
2019
Using telephony technology to beat threat from medical apps
Posted by James Hooker on 08/02 at 10:00 AM Healthcare, Cloud hosted telephone systems, Healthcare,
Using telephony technology to beat threat from medical apps

Medical apps are currently viewed as a London-only phenomenon, but organisations like Babylon and their GP at Hand app is gaining momentum with plans to expand into Southampton and Leeds. GP surgeries need to take notice as new app-led practices like these are luring patients away...

05/02
2019
Office 365 passwords are at risk from voicemail phishing
Posted by Chris Wheeler on 05/02 at 10:00 AM Office 365,
Office 365 at risk from voicemail phishing

With cyber criminals finding varied means to discover our online passwords, we should not be surprised when they come up with another novel tactic for breaching our defences. Researchers have discovered a new group of phishing emails that are being sent to personal and work email...

01/02
2019
Where should I locate my disaster recovery solution?
Posted by Colin Woods on 01/02 at 10:00 AM Data centre, Disaster recovery,

With so many businesses holding large amounts of data, having a disaster recovery (DR) option is essential, especially in light of GDPR regulations on data protection. In recent years, large and small businesses have suffered a disaster; a one in a million-type incident which can...

29/01
2019
A private data centre can ease your journey into the cloud
Posted by Caroline Moore on 29/01 at 12:15 PM Data centre,

The universal adoption of the term ‘cloud’ still amuses me, and I am pretty sure some people still think their holiday snaps are floating around in the sky, just waiting to be accessed by a phone, tablet or computer. While it is a romantic notion, the reality is that photos,...

25/01
2019
What is SIP trunk call manager?
Posted by Elaine Bellamy on 25/01 at 10:00 AM SIP,

In this short video blog, I explain what SIP Call Manager is and how it can be beneficial to your business.The benefits include:Easy disaster recovery and business continuity Call queuing and hunt group features Call whisper functionality Control of number estate Easy-to-use...

22/01
2019
What do you need from your next telephone system?
Posted by Nick Pursglove on 22/01 at 10:00 AM Cloud hosted telephone systems,
signpost

Telephone systems have been providing a vital service for businesses of all sizes for decades. Call handling has matured and is now intertwined with the daily process of running a business. Practices vary by country or region depending on office culture and user expectations of how to...

18/01
2019
What are your options when BT Wholesale phases out ISDN lines?
Posted by Elaine Bellamy on 18/01 at 10:00 AM SIP,

With BT Wholesale set to cease providing ISDN telephone lines used by businesses in 2025, my video above discusses the voice services that will replace them.I explain what SIP channels or SIP trunks are and lay out the benefits that come with them, including free calls.I hope...

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