Should an IP audit reveal that a business’s existing network cannot support an IP telephone system and voice traffic (VoIP), the alternative would be to deploy a separate dedicated voice network.This can be achieved with an entirely separate physical network or by using virtual...

Before installation of an IP telephone system onto a data network it is important to understand how the resulting voice (VoIP) traffic would affect it in terms of data transmission speeds and also whether it is capable of providing the necessary quality of service for the calls.It...

As businesses look to reduce their communications overheads, many may turn towards IP telephony and IP telephone systems as a way of making savings.A converged voice and data network eliminates the costs of supporting and maintaining separate networks as well as offering significant...

A solicitor's life is not a sedentary one. As with any professional job role, there is an element of desk work but solicitors spend just as much time in client meetings or representing them in court.Law firms then face the challenge of ensuring their fee earners remain contactable...

Replacing an existing telephone system can be confusing and time-consuming but the choice is made a lot easier when you can take a recommendation from someone you know.Health centres and GP surgeries, such as Luson Surgery, Cherrybrook Medical Centre, Parkside Family Practice,...

As patients watch the clock for 8am to appear, health centre receptionists across the UK take a collective deep breath as they anticipate the barrage of calls that will hit them just seconds later.Monday mornings are undoubtedly the worst with patients, who have been hanging on...

In recent years, some GP practices and health centres have merged with others to form GP groups or have branched out opening other sites to better serve the needs of their local population.It is not unusual for a practice to be spread across two, three or even four sites. This can...

Call recording has long been a requirement for financial organisations and other businesses that need a record of conversations that may be of a sensitive nature or require the ability to check back on calls to confirm certain details.Messages informing customers their calls may be...

The busiest time for any health centre or GP surgery is first thing in the morning as patients try to call in to book same-day appointments.Modern telephone systems can help handle the stress often experienced by receptionists and patients using a range of features, including an...

It was not too long ago that it seemed most GP surgeries and health centres had 0844 numbers, but their existence has slowly dwindled with the revelation of the cost of calls being charged to the patient.These 0844 numbers did have a valid purpose at one time as they offered GP...