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Colleges need to take responsibility for their own cyber security
Posted by Colin Woods on 22/05 at 10:00 AM Education, Security,
Security Blackboard

With cyber-attacks on colleges on the rise, the Department of Education has called on them to take responsibility for their own security. Most colleges rely on cyber security provided by not-for-profit company, Jisc, which provides IT services and internet connectivity through the...

Ransomware is not a game!
Posted by Elaine Bellamy on 18/05 at 10:00 AM Disaster recovery, Security, Web filtering,
Ransomware attack on laptop

Ransomware has become one of the top cyber threats across the globe including the WannaCry attack on the NHS and the NotPetya assault on computer systems at Eastern European power stations. With hackers stealing millions of pounds in untraceable bitcoin from small hairdressers to...

Information at our fingertips
Posted by Caroline Moore on 16/05 at 10:00 AM Data centre, Disaster recovery, Internet connectivity,

As we look forward to Exeter Chiefs' Premiership semi-final against Newcastle Falcons this weekend, we reflect on how always-available data forms a part of the team’s working week.In this video, Gareth Steenson describes how all their on-field activity is catalogued into video...

Availability of data is critical for Exeter Chiefs
Posted by Caroline Moore on 15/05 at 10:00 AM Data centre, Data networks, Internet connectivity,

The demand for 24/7 availability of data in an always-on society is startling relevant for Exeter Chiefs.  Like any business, they need to be able to access their data whenever they need it, especially with a semi-final just days away. Their data consists of video clips and...

The importance of data in professional rugby
Posted by Caroline Moore on 14/05 at 10:00 AM Data centre,

As we begin the countdown to Saturday's Aviva Premiership semi-final against Newcastle Falcons, we have taken a nostalgic look back at some videos we did with the players and staff at Exeter Chiefs. This interview with Jack Nowell revealed how much data analysis is needed to...

School business managers cannot be masters of everything!
Posted by Khaled El-Din on 09/05 at 10:00 AM Education, Cloud hosted telephone systems, Internet connectivity, Telephone systems, Web filtering,

When swcomms exhibited at the ISBL Regional Conference in Exeter last week, it was interesting to see how varied the businesses were that had stands alongside ours. Fuel bill savings, catering equipment, law, pupil photos, school meals, wages and other payments, educational...

Finding savings is crucial to prevent further GP surgery closures and mergers
Posted by James Hooker on 08/05 at 10:00 AM Healthcare, Cloud hosted telephone systems, Telephone systems,
GP piggy bank

In one of my recent blogs, I wrote about the number of GP surgeries that have either closed or merged in Devon during the 18-month period between July 2017 and the end of last year…and it would appear the trend is not a local one. GPonline has analysed NHS Digital data on...

The stops and starts of PCI compliant call recording
Posted by Laurie Coleman on 04/05 at 10:00 AM Call recording, Contact centre, Security,
call centre PCI

Any business that records calls and takes payments over the telephone will know that PCI compliance is key and the implications of not complying can result in an enforced cessation on them taking further card payments.  To be PCI compliant while using a call recording solution,...

Measuring business miles with Office 365’s MileIQ
Posted by Chris Wheeler on 01/05 at 10:00 AM Mobiles, Office 365,
Office 365

Here, at swcomms, we are always keen to try the latest software to prove its value and to lead the way in new technology to better our engagement, communication and processes.  We have seen an increase in the uptake of cloud technology, not only in telephony and networking, but...

Customers have the right to be forgotten – even on call recordings
Posted by Laurie Coleman on 27/04 at 10:00 AM Call recording, Contact centre, Telephone systems,
Call centre

With the new GDPR legislation due to come into effect next month and the care of customer data being such a big topic right now, where do we stand with recording and storing calls when GDPR states that “all consumers have the right to be forgotten”? Businesses record calls to...

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