19/10
2021
Have your customers’ experience expectations changed?
Posted by Caroline Moore on 19/10 at 10:00 AM Financial services, Hospitality, Large enterprises, Legal, Manufacturing, Retail, SMEs, Call recording, Cloud hosted telephone systems, Contact centre, Telephone lines, Telephone systems,
Have your customers’ experience expectations changed?

When the pandemic was at its height and we were plunged into lockdown, we had no choice but to turn to the phone and online services to contact businesses we would previously have visited in person.Despite the vaccination programme leading to the opening up of services, people...

15/10
2021
Get ready for Office 2021 and the updated Microsoft 365
Posted by Tony Robinson on 15/10 at 10:00 AM Cloud hosted telephone systems, Microsoft Teams, Cloud services, Microsoft 365,
Get ready for Office 2021 and the updated Microsoft 365

With the recent release of Windows 11, Microsoft has also launched Office 2021 and updates to Microsoft 365.Applications such as Word, Excel, PowerPoint, OneNote, Outlook, Access, Project, Publisher and Visio have all been refreshed visually and functionally to provide an improved...

12/10
2021
Patient survey highlights the importance of an effective phone system
Posted by James Hooker on 12/10 at 10:00 AM Cloud hosted telephone systems, Healthcare,
Patient survey highlights the importance of an effective phone system

There is nothing like a patient survey for keeping GP surgeries on their toes. However, the latest set of results from the GP Patient Survey has shown East Cornwall surgeries in a very positive light.More than 850,000 patients in England completed the national survey revealing that...

08/10
2021
Don’t pay ransomware - update your backup and security
Posted by Ash Khagram on 08/10 at 10:00 AM Security,
Don’t pay ransomware - update your backup and security

The world had its first ransomware attack in 1989. Hackers demanded £150 for the key to decrypt documents and images. Thirty years on and the landscape has changed with more organised criminals demanding thousands or even millions from businesses of all sizes across the...

05/10
2021
Primary schools benefiting from improved internet and Wi-Fi connectivity
Posted by Elaine Bellamy on 05/10 at 10:00 AM Education, Internet connectivity, Wi-Fi,
Primary schools benefiting from improved internet and Wi-Fi connectivity

We recently used our blog to bring attention to the Connect the Classroom programme, which is being rolled out to schools that have been struggling with poor Wi-Fi. I thought it was worthwhile to remind schools in the Plymouth area that they may also benefit from a scheme to improve...

01/10
2021
Look after your LAN and your Wi-Fi to stay productive
Posted by Ian Temple-Edwards on 01/10 at 10:00 AM IT services, Wi-Fi,
Look after your LAN and your Wi-Fi to stay productive

Hands up, if you are still working in the office...even just some of the time. No doubt, you will want to work as productively as possible while you are on site and yet everyone seems more concerned about home workers!The pandemic saw IT teams scramble to equip their colleagues...

28/09
2021
How can a modern phone system help GP surgeries lighten the load?
Posted by James Hooker on 28/09 at 10:00 AM Cloud hosted telephone systems, Healthcare,
How can a modern phone system help GP surgeries lighten the load?

Another day, another headline as Kernow LMC warns that Cornwall’s GP surgeries are on the brink of crisis as they continue to deal with an unmanageable workload. A GP Online article revealed the LMC feared they would not have the resources or resilience to handle any additional...

24/09
2021
Questions to ask your staff before rolling out a Microsoft Team Phone System solution
Posted by Daniel Fuller-Smith on 24/09 at 10:00 AM Cloud hosted telephone systems, Microsoft Teams,
Questions to ask your staff before rolling out a Microsoft Team Phone System solution

Before you order the Phone System app within Microsoft Teams, you need to ascertain how it should be set up. For example, how many handsets will you need...if any at all?IT managers need to ask staff these types of questions before replacing their existing phone system with Teams....

21/09
2021
Full-fibre land grab is good news for businesses
Posted by Elaine Bellamy on 21/09 at 10:00 AM Internet connectivity,
Full-fibre land grab is good news for businesses

White vans, engineers and cables have become a common sight in most UK towns as network operators race to roll out their full fibre networks. Raconteur describes it as “full-fibre frenzy” as these operators engage in a land grab to be the first to bring full-fibre to people’s...

17/09
2021
Mitigating mobile overspend is possible!
Posted by Deepak Doll on 17/09 at 10:00 AM Mobiles,
Mitigating mobile overspend is possible!

Picture the scene. A member of the accounts team is analysing the business’s incoming bills and is horrified to learn of an excess spend that equates to hundreds of pounds on one of the staff mobile phones.This is not an unusual scene and we have seen businesses with multiple...

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