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Estate agents stay competitive with unified communications
Posted by Nick Pursglove on 11/09 at 10:00 AM Estate agents, Telephone systems, Unified communications,
Estate agents UC

When the phone rings at an estate agency, someone needs to answer it quickly. It could be a potential sale, instruction or viewing. However, with estate agents often away from their offices, it can be difficult to make sure all calls are answered in a timely fashion. Some estate...

Need help explaining why your business needs a cloud-hosted telephone system?
Posted by Jake Cribb on 27/07 at 10:00 AM Cloud hosted telephone systems, Telephone systems,
woman on voip phone

As an IT, telecoms or office manager, you may have decided that you’d like to invest in a cloud-hosted telephone system to take advantage of all the benefits they offer…otherwise, known as the four Cs.  Control – simple management Cost – reduced line rentals and free UK...

Why should you move to a new telephone system?
Posted by Andrew Beswick on 13/07 at 10:00 AM Cloud hosted telephone systems, Telephone systems, Unified communications,
People on new phones

Telephone systems have been installed in offices for more than 40 years with call handling maturing to become intertwined with the day-to-day process of running the business.  The average business telephone system lasts anywhere between five and eight years, after which it is...

Can your telephone system really save you money?
Posted by Khaled El-Din on 29/06 at 10:00 AM Cloud hosted telephone systems, Telephone systems,

swcomms sales manager Khaled El-Din discusses how a modern telephone system can help businesses increase sales, reduce costs and improve efficiency. He heralds a blend of features, functionality and connectivity choice as part of an all-encompassing business solution....

Holding onto an ageing telephone system
Posted by Khaled El-Din on 05/06 at 10:00 AM Cloud hosted telephone systems, Telephone systems, Unified communications,

This short video from Khaled El-Din succinctly summarises why holding onto an ageing telephone system is not advisable. While ‘sweating the asset’ may seem like a good option, often your support contact may cost you more and parts may be impossible to get hold of. Meanwhile,...

School business managers cannot be masters of everything!
Posted by Khaled El-Din on 09/05 at 10:00 AM Education, Cloud hosted telephone systems, Internet connectivity, Telephone systems, Web filtering,

When swcomms exhibited at the ISBL Regional Conference in Exeter last week, it was interesting to see how varied the businesses were that had stands alongside ours. Fuel bill savings, catering equipment, law, pupil photos, school meals, wages and other payments, educational...

Finding savings is crucial to prevent further GP surgery closures and mergers
Posted by James Hooker on 08/05 at 10:00 AM Healthcare, Cloud hosted telephone systems, Telephone systems,
GP piggy bank

In one of my recent blogs, I wrote about the number of GP surgeries that have either closed or merged in Devon during the 18-month period between July 2017 and the end of last year…and it would appear the trend is not a local one. GPonline has analysed NHS Digital data on...

Customers have the right to be forgotten – even on call recordings
Posted by Laurie Coleman on 27/04 at 10:00 AM Call recording, Contact centre, Telephone systems,
Call centre

With the new GDPR legislation due to come into effect next month and the care of customer data being such a big topic right now, where do we stand with recording and storing calls when GDPR states that “all consumers have the right to be forgotten”? Businesses record calls to...

Further education colleges need to seek an internet connectivity alternative
Posted by Simon Dunstan on 06/04 at 10:00 AM Education, Internet connectivity, IT services, Security, SIP, Telephone systems, Web filtering, Wi-Fi,
Janet replacement services

Government funding cuts mean internet connectivity and IT services currently provided to English further education (FE) colleges on the Janet network will need to be paid for as of August next year. Announced last month, these cuts will cost colleges thousands of pounds every year...

Medical system integration with phone systems is key for general practice QOF points
Posted by Jane Atkins on 13/03 at 10:00 AM Healthcare, Cloud-hosted telephone systems, Telephone systems, Unified communications,
GP waiting room

When I speak to practice managers about replacing their aging telephone systems, one of the items that always produces positive interest is the option to integrate with their existing general practice medical systems. And would I blame them? I could not work without our company...

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