02/10
2018
Which telephone system is the most suitable for schools?
Posted by Andrew Beswick on 02/10 at 10:00 AM Education, Telephone systems,
telephone systems in schools

Buying a telephone system for a school or multi-academy trust (MAT) can be challenging with a raft of manufacturers and suppliers to choose from but with little budget to purchase upgraded technology. Your first critical decision is to determine which type of telephone system is...

11/09
2018
Estate agents stay competitive with unified communications
Posted by Nick Pursglove on 11/09 at 10:00 AM Estate agents, Telephone systems, Unified communications,
Estate agents UC

When the phone rings at an estate agency, someone needs to answer it quickly. It could be a potential sale, instruction or viewing. However, with estate agents often away from their offices, it can be difficult to make sure all calls are answered in a timely fashion. Some estate...

07/09
2018
Why schools should move away from council-backed services
Posted by Khaled El-Din on 07/09 at 10:00 AM Education, Telephone systems,

Schools have traditionally taken great comfort from relying on council-backed services for their communications and IT and that is understandable. As organisations built on public funding, it made sense to get these services from a central, trusted source like the county council, or...

27/07
2018
Need help explaining why your business needs a cloud-hosted telephone system?
Posted by Jake Cribb on 27/07 at 10:00 AM Cloud hosted telephone systems, Telephone systems,
woman on voip phone

As an IT, telecoms or office manager, you may have decided that you’d like to invest in a cloud-hosted telephone system to take advantage of all the benefits they offer…otherwise, known as the four Cs.  Control – simple management Cost – reduced line rentals and free UK...

13/07
2018
Why should you move to a new telephone system?
Posted by Andrew Beswick on 13/07 at 10:00 AM Cloud hosted telephone systems, Telephone systems, Unified communications,
People on new phones

Telephone systems have been installed in offices for more than 40 years with call handling maturing to become intertwined with the day-to-day process of running the business.  The average business telephone system lasts anywhere between five and eight years, after which it is...

29/06
2018
Can your telephone system really save you money?
Posted by Khaled El-Din on 29/06 at 10:00 AM Cloud hosted telephone systems, Telephone systems,

swcomms sales manager Khaled El-Din discusses how a modern telephone system can help businesses increase sales, reduce costs and improve efficiency. He heralds a blend of features, functionality and connectivity choice as part of an all-encompassing business solution....

05/06
2018
Holding onto an ageing telephone system
Posted by Khaled El-Din on 05/06 at 10:00 AM Cloud hosted telephone systems, Telephone systems, Unified communications,

This short video from Khaled El-Din succinctly summarises why holding onto an ageing telephone system is not advisable. While ‘sweating the asset’ may seem like a good option, often your support contact may cost you more and parts may be impossible to get hold of. Meanwhile,...

09/05
2018
School business managers cannot be masters of everything!
Posted by Khaled El-Din on 09/05 at 10:00 AM Education, Cloud hosted telephone systems, Internet connectivity, Telephone systems, Web filtering,
classroom

When swcomms exhibited at the ISBL Regional Conference in Exeter last week, it was interesting to see how varied the businesses were that had stands alongside ours. Fuel bill savings, catering equipment, law, pupil photos, school meals, wages and other payments, educational...

08/05
2018
Finding savings is crucial to prevent further GP surgery closures and mergers
Posted by James Hooker on 08/05 at 10:00 AM Healthcare, Cloud hosted telephone systems, Telephone systems,
GP piggy bank

In one of my recent blogs, I wrote about the number of GP surgeries that have either closed or merged in Devon during the 18-month period between July 2017 and the end of last year…and it would appear the trend is not a local one. GPonline has analysed NHS Digital data on...

27/04
2018
Customers have the right to be forgotten – even on call recordings
Posted by Laurie Coleman on 27/04 at 10:00 AM Call recording, Contact centre, Telephone systems,
Call centre

With the new GDPR legislation due to come into effect next month and the care of customer data being such a big topic right now, where do we stand with recording and storing calls when GDPR states that “all consumers have the right to be forgotten”? Businesses record calls to...

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