21/08
2020
Looking at handsets for Microsoft Teams calling
Posted by Chris Wheeler on 21/08 at 10:00 AM Cloud-hosted telephone systems, Microsoft Teams, Telephone systems,
Desk handset for Microsoft Teams and headset

In recent months we have seen a huge adoption increase in Microsoft Teams. Businesses and organisations of all sizes are making the move into unified communications to enable remote working and collaboration regardless of where staff are and what device they use.  We have also...

26/06
2020
Business guide to the ‘new normal’
Posted by Caroline Moore on 26/06 at 10:00 AM Cloud hosted telephone systems, Cloud services, Data centre, Telephone systems, Unified communications, Wi-Fi,
Business guide to the new new normal

The coronavirus pandemic forces businesses to close their offices to meet the Government’s social distancing rules. This saw more people than ever are working from home.In April 2020, statistics released by the UK's Office for National Statistics showed 49.2% of adults in...

16/06
2020
Bringing school phone systems up to date to suit the end user
Posted by Daniel Fuller-Smith on 16/06 at 10:00 AM Education, Cloud hosted telephone systems, Telephone systems, Alcatel-Lucent Enterprise,
School phone systems - hadnset on desk

Schools have got enough on their plates right now without having to worry about potential technical issues surrounding hardware upgrades. The IT department may be chomping at the bit to introduce new technology but they have to give consideration to the people who will be using it on...

07/05
2020
Accountants cannot afford to be ‘closed’ at this time of year
Posted by Daniel Fuller-Smith on 07/05 at 10:00 AM Cloud hosted telephone systems, Cloud services, Microsoft 365, Telephone systems,
Accountants cannot afford to be ‘closed’ at this time of year

The financial year end and immediate months after are very busy for accountancy firms. Add the extra workload created by advising on furloughed employees, self-employed claims and small business grants, this is an even busier time despite the economic stress caused by...

03/09
2019
Guide to on-premise and hosted phone systems - what’s the difference?
Posted by Caroline Moore on 03/09 at 10:43 AM Large enterprises, SMEs, Telephone systems,
VoIP phone guide

You cannot apply a “one size fits all” approach to telecoms as it should be a case of “what’s the best fit for you?” Where one business would benefit from a hosted VoIP telephone solution, another may be best suited to on an on-premise platform. Each business operates in a unique...

05/07
2019
What will schools be investing in for the next academic year?
Posted by Khaled El-Din on 05/07 at 10:00 AM Data networks, Education, Internet connectivity, Telephone systems, Web filtering, Wi-Fi,
School IT spend terms 201920

With the 2018/19 academic year coming to a close, I thought I would take a look at the education market, what the IT and communications trends are and what schools are buying despite their financial challenges. Even though budgets are tight, the Institute for Fiscal Studies (IFS)...

26/03
2019
Retain your customers with good call handling
Posted by Nick Pursglove on 26/03 at 10:00 AM Contact centre, Telephone lines, Telephone systems, Unified communications,
Handle your calls better

With Brexit looming, businesses are readying themselves for life after the EU, whatever form it takes. I hope that it will be business as usual, but I also think it will be more important than ever to retain existing customers as well as attracting new ones. Customer service...

02/10
2018
Which telephone system is the most suitable for schools?
Posted by Khaled El-Din on 02/10 at 10:00 AM Education, Telephone systems,
telephone systems in schools

Buying a telephone system for a school or multi-academy trust (MAT) can be challenging with a raft of manufacturers and suppliers to choose from but with little budget to purchase upgraded technology. Your first critical decision is to determine which type of telephone system is...

11/09
2018
Estate agents stay competitive with unified communications
Posted by Nick Pursglove on 11/09 at 10:00 AM Estate agents, Telephone systems, Unified communications,
Estate agents UC

When the phone rings at an estate agency, someone needs to answer it quickly. It could be a potential sale, instruction or viewing. However, with estate agents often away from their offices, it can be difficult to make sure all calls are answered in a timely fashion. Some estate...

07/09
2018
Why schools should move away from council-backed services
Posted by Khaled El-Din on 07/09 at 10:00 AM Education, Telephone systems,

Schools have traditionally taken great comfort from relying on council-backed services for their communications and IT and that is understandable. As organisations built on public funding, it made sense to get these services from a central, trusted source like the county council, or...

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