03/09
2019
Guide to on-premise and hosted phone systems - what’s the difference?
Posted by Andrew Beswick on 03/09 at 10:43 AM Large enterprises, SMEs, Telephone systems,
VoIP phone guide

You cannot apply a “one size fits all” approach to telecoms as it should be a case of “what’s the best fit for you?” Where one business would benefit from a hosted VoIP telephone solution, another may be best suited to on an on-premise platform. Each business operates in a unique...

05/07
2019
What will schools be investing in for the next academic year?
Posted by Khaled El-Din on 05/07 at 10:00 AM Data networks, Education, Internet connectivity, Telephone systems, Web filtering, Wi-Fi,
School IT spend terms 201920

With the 2018/19 academic year coming to a close, I thought I would take a look at the education market, what the IT and communications trends are and what schools are buying despite their financial challenges. Even though budgets are tight, the Institute for Fiscal Studies (IFS)...

26/03
2019
Retain your customers with good call handling
Posted by Nick Pursglove on 26/03 at 10:00 AM Contact centre, Telephone lines, Telephone systems, Unified communications,
Handle your calls better

With Brexit looming, businesses are readying themselves for life after the EU, whatever form it takes. I hope that it will be business as usual, but I also think it will be more important than ever to retain existing customers as well as attracting new ones. Customer service...

02/10
2018
Which telephone system is the most suitable for schools?
Posted by Andrew Beswick on 02/10 at 10:00 AM Education, Telephone systems,
telephone systems in schools

Buying a telephone system for a school or multi-academy trust (MAT) can be challenging with a raft of manufacturers and suppliers to choose from but with little budget to purchase upgraded technology. Your first critical decision is to determine which type of telephone system is...

11/09
2018
Estate agents stay competitive with unified communications
Posted by Nick Pursglove on 11/09 at 10:00 AM Estate agents, Telephone systems, Unified communications,
Estate agents UC

When the phone rings at an estate agency, someone needs to answer it quickly. It could be a potential sale, instruction or viewing. However, with estate agents often away from their offices, it can be difficult to make sure all calls are answered in a timely fashion. Some estate...

07/09
2018
Why schools should move away from council-backed services
Posted by Khaled El-Din on 07/09 at 10:00 AM Education, Telephone systems,

Schools have traditionally taken great comfort from relying on council-backed services for their communications and IT and that is understandable. As organisations built on public funding, it made sense to get these services from a central, trusted source like the county council, or...

27/07
2018
Need help explaining why your business needs a cloud-hosted telephone system?
Posted by Jake Cribb on 27/07 at 10:00 AM Cloud hosted telephone systems, Telephone systems,
woman on voip phone

As an IT, telecoms or office manager, you may have decided that you’d like to invest in a cloud-hosted telephone system to take advantage of all the benefits they offer…otherwise, known as the four Cs.  Control – simple management Cost – reduced line rentals and free UK...

13/07
2018
Why should you move to a new telephone system?
Posted by Andrew Beswick on 13/07 at 10:00 AM Cloud hosted telephone systems, Telephone systems, Unified communications,
People on new phones

Telephone systems have been installed in offices for more than 40 years with call handling maturing to become intertwined with the day-to-day process of running the business.  The average business telephone system lasts anywhere between five and eight years, after which it is...

29/06
2018
Can your telephone system really save you money?
Posted by Khaled El-Din on 29/06 at 10:00 AM Cloud hosted telephone systems, Telephone systems,

swcomms sales manager Khaled El-Din discusses how a modern telephone system can help businesses increase sales, reduce costs and improve efficiency. He heralds a blend of features, functionality and connectivity choice as part of an all-encompassing business solution....

05/06
2018
Holding onto an ageing telephone system
Posted by Khaled El-Din on 05/06 at 10:00 AM Cloud hosted telephone systems, Telephone systems, Unified communications,

This short video from Khaled El-Din succinctly summarises why holding onto an ageing telephone system is not advisable. While ‘sweating the asset’ may seem like a good option, often your support contact may cost you more and parts may be impossible to get hold of. Meanwhile,...

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