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07/07
2015
New businesses enjoy the flexibility and stability of cloud telephone system
Posted by Caroline Moore on 07/07 at 03:00 PM Cloud-hosted telephone systems, Telephone systems,
Cloud phone systems image

Having just completed a case study on a business that has started using our cloud voice service, it struck me that similar businesses should consider an off-site telephony solution as an option too.The business in question was a new business. The husband and wife team had started...

16/03
2015
Do your customers feel welcome first time and every time?
Posted by Andrew Beswick on 16/03 at 12:47 PM SMEs, Telephone systems,
Telephone systems for small to medium businesses

Any successful business knows that good customer service is key to their success.It doesn't matter what business you are in, a telephone system that enables you to handle incoming calls professionally, efficiently and rapidly can win and, crucially, keep business.  So what should...

09/03
2015
It’s time to take back your profits
Posted by Andrew Beswick on 09/03 at 12:01 PM Telephone systems,
Small medium business owners telephone system image

Is the cost of doing business eating into your profits?If you're like most small or medium enterprise owners, figuring out how to reduce the cost of doing business and increase margins is always at the top of your mind.The question is: Have you considered what an efficient...

27/02
2015
Six myths of switching telephone systems
Posted by Caroline Moore on 27/02 at 09:41 PM Telephone systems, Unified communications,
Dispel the myths of switching telephone systems image

The importance of the phone system is often overlooked when expanding your business. But it is your lifeline to sales, customer service and the innovation that drives your business ahead.Here are six common myths that prevent businesses from switching phone systems.Myth 1: Our...

05/02
2015
Call recording: good for staff training, resolving disputes and multi-tasking!
Posted by Khaled El-Din on 05/02 at 01:50 PM On-premise telephone systems, Telephone systems,

In this video, swcomms account manager Khaled El-Din reveals the benefits of call recording for businesses.Call recording is rapidly becoming a must-have communications tool for businesses intent on providing excellent customer service.1. Staff training – There is no better way to...

05/02
2015
Video blog: Use instant messaging to help retain business
Posted by Paul Marshall on 05/02 at 11:38 AM Videos and webinars, Contact centre, Telephone systems, Unified communications,

In this video blog, swcomms’ key account manager Paul Marshall explores the use of instant messaging as a means of supporting customer service staff that use a contact centre solution.He stresses the importance of retaining business by allowing staff to multi-task using instant...

27/01
2015
Video blog: Clunky or slick? How would you describe your voicemail service?
Posted by Paul Marshall on 27/01 at 11:38 AM Videos and webinars, Telephone systems, Unified communications,

Voicemail is a wonderful thing. Or is it? When you get back to your desk you see a light flashing on your telephone handset, you log back into your phone and the punch in a PIN to retrieve the message.But how long were you away from your desk for? Was it an urgent call?Paul...

23/01
2015
Achieve your work/life balance with home working
Posted by Khaled El-Din on 23/01 at 11:05 AM On-premise telephone systems, Telephone systems,

In this video, swcomms account manager Khaled El-Din discusses how modern telephone systems can accommodate the needs of home workers for businesses that offer flexible working conditionsWith many people seeking a better work/life balance, home working has become more and more...

15/01
2015
Searching for replacement parts on the Internet for your obsolete telephone system?
Posted by Khaled El-Din on 15/01 at 11:00 AM On-premise telephone systems, Telephone systems,

In this video, swcomms account manager Khaled El-Din discusses the risks of an obsolete telephone systemIf this sounds like something you have been forced to do because your business telephone system is no longer supported by the manufacturer, then you really need to heed this...

13/11
2014
If you need to Google telephone system fixes, you need an upgrade
Posted by Adam Williams on 13/11 at 01:01 PM SMEs, On-premise telephone systems, Telephone systems,
Web search for telephone system fixes images

A recent video case study with a new customer revealed the real reason why they sought a replacement telephone system.It wasn’t because they wanted extra functionality or wanted to invest in the latest shiny communications equipment – although these benefits were wholly welcomed...

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