Law firms: If only you had more time….
Posted by James Hooker on 05/05 at 10:00 AM Legal, Unified communications, Law firms, Unified communications, Video conferencing,
SWComms video conferencing blog post image

Is video conferencing the answer to lawyers juggling the needs of several clients and multiple meetings?  You have several cases to deal with today and they are all in different locations. Time, as always, is of the essence. You could possibly defer a meeting or delegate someone...

Creating better customer experiences one call at a time
Posted by Simon Dunstan on 03/09 at 10:00 AM Contact centre, On-premise telephone systems, Unified communications,
Address latency and enhance reachability image

If you make money using the phone, then your phone system needs to be a business enabler, not inhibiter. Your prospects must be able to reach you in a timely manner. Your customers need to find you wherever you are...at the front desk, in a meeting or outside the office. That’s how...

10 ways your phone system improves your customers’ experience
Posted by Adam Williams on 23/08 at 10:00 AM On-premise telephone systems, Unified communications,
10 ways ShoreTel image

Business competition in today’s economy is fierce. Your customers expect the highest level of customer care, and you and your staff need to be reachable, professional and customer focused at all times –  no matter where you’re located.If that’s your business model, is your phone...

Infographic: Do you remember the 80s?
Posted by Caroline Moore on 17/11 at 03:10 PM Images and graphics, Unified communications,
80s desk image

You may not be old enough to remember the 1980s, but many of us are or have seen enough films and television programmes to have an idea of what it was like.The purpose of this look back in time is to compare the way we worked 30 years ago to the way we can work now.In 1985, office...

Infographic: Work is no longer a location, it’s an activity
Posted by Caroline Moore on 23/02 at 04:44 PM Images and graphics, Large enterprises, SMEs, On-premise telephone systems, Unified communications,
Header image of a mobility infographic

Mobility is not just a buzz word. It’s a business trend that is well and truly with us and will continue to grow. If your business has not embraced mobility as yet, our infographic provides some statistics on why you should not be turning a blind eye to flexible working and the...

Home working: Giving more flexibility to your employees and your business
Posted by Caroline Moore on 24/11 at 02:05 PM Unified communications, Unified communications,
Flexible working could mean a rise in home workers image

According to the Office for National Statistics*, the number of home workers has grown to nearly one in seven, a significant increase since 1998, when only one in ten people worked from home.Many home workers are in rural areas, a sign that they opted for it as a lifestyle choice....

Turn to video conferencing as new ash cloud threatens business travel plans
Posted by Caroline Moore on 21/08 at 07:54 AM Large enterprises, Legal, SMEs, Unified communications, Video conferencing,
swcomms blog post image

With the risk to air travel around Europe currently under threat, many business trips may fail to get off the ground.Iceland has just raised its risk level for an eruption of its Bardarbunga volcano to orange, the second-highest level. The country’s met office has detected ongoing...

My business wants to invest in tablets - is this a good idea?
Posted by Caroline Moore on 07/08 at 09:22 AM Large enterprises, SMEs, Mobiles, Unified communications, Mobiles, Unified communications,
SWComms blog post image

The ever-changing tides of the tech industry, including the evolution of smartphones and a growing emphasis on mobile working, have changed the way businesses interact. Users now demand more from their company devices as they are increasingly used for both personal and professional...

Avoid summer queues with video conferencing
Posted by Caroline Moore on 25/07 at 10:33 AM Large enterprises, SMEs, Unified communications, Video conferencing,
Swcomms blog post image

With schools now off for the summer, the holiday season starts in earnest. If you are a business based in a holiday hotspot, travelling around can be a nightmare.Your usual routes to and from the office or to client’s premises may result in journey times becoming twice as long as...

Use unified communications to embrace flexible working requests
Posted by Caroline Moore on 30/06 at 03:34 PM Large enterprises, SMEs, Unified communications, Unified communications,
SWComms blog post image

New rules have come into force today that allow all employees with 26 weeks or more service to request flexible working conditions, which employers in turn must address in a "reasonable manner".Until now, you only had the right to request flexible working hours if you had children...

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