The year 2020 will be remembered by many as one to forget with the pandemic causing distress in so many different ways. For the IT industry, it has been the year when businesses began to take digital transformation seriously as they were forced to adopt remote working strategies to stay...

18/12
2020
2020: The year of the remote worker – how have unified communications apps helped?
Posted by Laurie Coleman on 18/12 at 10:00 AM Cloud hosted telephone systems, Gamma Horizon, Cloud services, Unified communications,

The year 2020 will be remembered by many as one to forget with the pandemic causing distress in so many different ways. For the IT industry, it has been the year when businesses began to take digital transformation seriously as they were forced to adopt remote working strategies to stay operational.

 

Nice-to-have IT tools became must-haves as staff members cleared their desks and set up workstations at home. The notion of servers and phone systems being hosted on site in an office seemed incongruous with very few people working in the office.

 

While some businesses have been looking at their entire IT and communications estate and considering public or private cloud options, others took less dramatic measures and used unified communications (UC) tools to give their staff home working abilities.

 

These apps are hosted in the cloud so they can be accessed on any device that has an internet connection. They connect to existing phone systems to twin mobiles with desk handsets so calls can be handled in the same way as if staff were in the office.

 

This alone is a positive for remote workers, but it is the rest of the UC tools that make collaboration and contact so much easier.

 

Our short video above from Gamma looks at how their Horizon phone system’s Collaborate app supports remote working using:

 

  • Video calls and meetings
  • Availability status indicators
  • Instant messaging
  • Screen and file sharing

 

These features can be used on a one-to-one basis or for groups, so teams, staff and their contacts can share information, stay in touch with each other and work productively on shared tasks.

 

As mentioned before, UC is not a wholesale strategic decision that requires change management experts to roll it out. These apps are easy to use and are quick to download for a low-cost subscription, that can truly revolutionise a remote workforce.

 

If you need help with your remote working strategy, please do not hesitate to get on contact with me. I will be glad to help. Please visit our YouTube page for this and many more videos.

Posted by
Laurie Coleman's avatar
Laurie Coleman on 18/12/2020

Laurie has worked in the communications and IT industry since 2012 and had a fantastic knack for looking after our customers to ensure they remained happy and all their needs were being met. He has swapped his talents for the presales department to give the same attention to our potential clients.

He has an in-depth technical knowledge of our existing product portfolio as well as all products and solutions that we have sold in the past to ensure that all customers, old and new, receive the same level of expertise and service. Laurie is also a key part of our Microsoft Office 365 team and was the first to sell the product for swcomms.

Away from the office, Laurie is a keen Exeter Chiefs fan, both home and away, and likes to keep an eye on the NFL.


Contact: laurie.coleman@swcomms.co.uk


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