Since adopting Wildix as our latest unified communications (UC) partner, the marketing team has been busy reading up about and attending training sessions on their product set. One thing struck me that while Wildix won the Hardware Vendor category at the Comms Business Awards in 2021 and, don’t get me wrong, they do make great kit, it is the hardware-less aspect of their UC solutions that is so impressive.
To give due respect to their hardware, their handsets, for instance, are made by Wildix for their own UC solution and suit traditional desk-based users. Their handset collection offers wireless capabilities and built-in screens for video calls, among many other features. Award-winning indeed!
But with so many people now working from home, not just as a result of the most recent Covid variant, the desk phone handset is not on the top of every IT manager’s shopping list. The home worker necessity has become a habit, which means traditional phone systems no longer make the grade for many businesses. The Wildix solution has every office and home-based eventuality covered.
As a WebRTC (real-time communication) UC solution, Wildix can be used on any device as long as the end-user has an internet connection and a licence. The software for the solution is simply distributed via an app for easy deployment.
One of our training sessions included a demonstration of the app interface where a full directory of all colleagues can be viewed in an instant. Their presence status is clearly shown using a traffic light system, while offering multiple ways to contact them. You can even view where in the country or world where they are located.
The usual chat, screen sharing and video meetings are available, as you would expect from a UC solution, but the phone system functionality is just as seamless. Users can initiate, answer and park calls, while leaving the caller listening to on-hold music or marketing messages, before transferring to a colleague’s office extension, mobile or voicemail. They can listen into calls for training purposes, record calls as and when they want to, and even cease recording if they need to take a credit card number. They can tag calls to measure number of incoming calls from prospects, for example, and view their call history.
Back to UC features, they can switch to video call midway through a voice call. They can send a text message from a PC to a mobile device or even send a fax. They can even leave post-it note reminders for their colleagues.
All of the above is available via the desktop or mobile app with no need for a desk phone handset. No wonder Wildix was included in Gartner’s worldwide Magic Quadrant for unified communications as a service (UCaaS) at the end of last year. In fact, they were the only European vendor to be listed among the 14 selected.
This solution feels very well rounded in terms of answering the needs of traditional users who like or need a handset on their desk and those who want the flexibility to communicate with colleagues and customers from whatever device they are using at the time. I guess the Comms Business and Gartner accolades got it right. Wildix has credibility in both camps.
If you want to find out more, please contact me and I will out you in touch with one of my colleagues for a demonstration.