2019
Call recording and reporting for GP surgeries
Posted by Laurie Coleman on 12/04 at 10:00 AM Healthcare, Call recording,
In the short video above, I discuss the benefits of both call recording and reporting for GP surgeries.
This functionality can be integrated with existing or new general practice telephone systems to improve the quality and rate of conversations with patients. Practice managers can also measure how many calls are waiting, how long they take to be answered, any missed calls, etc. using live and historical call statistics to ensure they have enough staff on duty at the busiest times of the day.
Meanwhile, GPs can rely on call recordings to support telephone appointments, which are bring used to provide improved access for patients who cannot come into the surgery for face-to-face appointments.
I hope you find this video useful. You may also wish to see our new infographic: Improve patient access with efficient call handling for GP surgeries.
Please do not hesitate to contact me if I can be of any further help.
Laurie has worked in the communications and IT industry since 2012 and had a fantastic knack for looking after our customers to ensure they remained happy and all their needs were being met. He has swapped his talents for the presales department to give the same attention to our potential clients.
He has an in-depth technical knowledge of our existing product portfolio as well as all products and solutions that we have sold in the past to ensure that all customers, old and new, receive the same level of expertise and service. Laurie is also a key part of our Microsoft Office 365 team and was the first to sell the product for swcomms.
Away from the office, Laurie is a keen Exeter Chiefs fan, both home and away, and likes to keep an eye on the NFL.
Contact: laurie.coleman@swcomms.co.uk
