A solicitor's life is not a sedentary one. As with any professional job role, there is an element of desk work but solicitors spend just as much time in client meetings or representing them in court.

Law firms then face the challenge of ensuring their fee earners remain contactable when they are...

06/08
2013
Communicating when on the move is key for solicitors
Posted by Caroline Moore on 06/08 at 03:56 PM Videos and webinars, Legal, Mobiles, Unified communications, Law firms, Unified communications,

A solicitor's life is not a sedentary one. As with any professional job role, there is an element of desk work but solicitors spend just as much time in client meetings or representing them in court.

Law firms then face the challenge of ensuring their fee earners remain contactable when they are away from their desks.

Technology now provides a number of mobility solutions that can assist.

Just as mobile email is an accepted part of business life, professional mobile telephony options are also achievable.

In a recent presentation given by Nick Rathod from ShoreTel at South West Communication Group’s technology seminar, he described the ideal scenario whereby the same functionality of a desk phone can be used on a smartphone when a user is out and about.

"Each smartphone or tablet will have an extension number associated to it, generally the same extension number that is associated with a desk phone. So when a call comes in, I have the choice. Do I take the call on my desk phone or do I take the call on my smartphone? If I know I am going to leave, I can take the call on my desk phone and then move it onto my smartphone.”

This seminar also revealed the cost-savings that can be achieved by making as better use of wireless WiFi networks rather than using the GSM mobile network and that the technology now exists so that user does not have to select wireless versus GSM mobile manually. Ease of use is key.

Nick added: “People want rich desktop functions. When I am in a call, I want to be able to transfer back to the office, I want to conference, I want to have the same information. So if someone leaves me a voicemail, I want to see an indicator.

“Having that one number is great because it’s easy when it’s an inbound call, but when it’s outbound it’s trickier. You can make your contacts either business or personal. So when I ring any one of my personal contacts, the system goes ‘This is a personal contact’ and rather than display my business identity, it will display my mobile number. Vice versa, if I call a business contact, they will see my desk DDI or business number.”

SWComms believes such a mobility solution is well suited to law firms that need to remain professional, accessible and maintain an excellent level of customer service.

Lawyers mobility infographic

 
Posted by
Caroline Moore's avatar
Caroline Moore on 06/08/2013

Former newspaper journalist, Caroline joined the company in 2008 with no previous knowledge of the industry.

She set about stripping back all the jargon to produce plain English marketing collateral to support the sales teams. Now slightly more well-versed in the dark arts of voice, connectivity and data services, Caroline writes blogs, case studies, data sheets and social media updates to engage with potential and existing customers.

This industry is far cry from her previous working life when she worked as communications manager for Exeter Chiefs and Northampton Saints.


Contact: caroline.moore@swcomms.co.uk



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