Do BT price rises make you rethink your supplier?
Posted by Caroline Moore on 04/07 at 02:04 PM SMEs, Landlines and calls, Landlines and calls,
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With BT on the brink of putting up their line prices for the sixth time in the last five years, many businesses may be tempted to move their business to another supplier.

And no-one would blame them for looking around. In total, these price rises represent a 21.73% increase from £14.87 per line per month in May 2009 to £19.00 come August 1, 2014.

If your business has multiple lines – and most do – that rise adds up. Just ask your finance director!

The problem with any price rise is that they are often not budgeted for and come as a shock. Obviously, businesses cannot do without their lines, so the extra expense will need to be found from elsewhere within the budget.

Some telephone lines suppliers will freeze their line rental costs for the duration of your contract which allows finance directors and company accountants to accurately budget for lines costs.

For some businesses there is a sense of distrust and fear about moving away from BT. The brand is ingrained in all our minds. In truth, telephone lines suppliers simply resell BT lines. However, only some are official BT Retail Partners - it’s worth checking as these suppliers can adopt your lines immediately without any fuss.

There are also deals that not only financially benefit businesses but also offer opportunities to consolidate all networks costs – lines, calls, mobiles and broadband - from a single supplier, as we are currently seeing being pushed at domestic level by BT, Sky and Virgin.

Resellers also tend to be smaller businesses with help desks manned by a smaller group of staff that become familiar to you and give you account management treatment.

If you are considering switching from BT, then make sure you set the wheels in motion before August 1 to avoid the next price rise.

Posted by
Caroline Moore's avatar
Caroline Moore on 04/07/2014

Former newspaper journalist, Caroline joined the company in 2008 with no previous knowledge of the industry.

She set about stripping back all the jargon to produce plain English marketing collateral to support the sales teams. Now slightly more well-versed in the dark arts of voice, connectivity and data services, Caroline writes blogs, case studies, data sheets and social media updates to engage with potential and existing customers.

This industry is far cry from her previous working life when she worked as communications manager for Exeter Chiefs and Northampton Saints.

Contact: caroline.moore@swcomms.co.uk

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