Do your customers feel welcome first time and every time?
Posted by Caroline Moore on 16/03 at 12:47 PM SMEs, Telephone systems,
Telephone systems for small to medium businesses

Any successful business knows that good customer service is key to their success.

It doesn't matter what business you are in, a telephone system that enables you to handle incoming calls professionally, efficiently and rapidly can win and, crucially, keep business.  

So what should you expect from a modern telephone system?

We can give you professional advice on this, as we have been serving the needs of small to medium enterprises for more than 30 years.

You need:

  • A professional greeting system that welcomes all your clients.
  • Intelligent call routing to ensure the most relevant person answers the call.
  • Simple voicemail so your clients can leave a message with the most relevant person

These features may seem rather simplistic but it is astonishing how many businesses are struggling with an antiquated system and are therefore missing out on this customer-focussed functionality.

A telephone system is should enhance your customer's experience and your business along with it. So make sure your customers feel welcome first time and every time.

Posted by
Caroline Moore's avatar
Caroline Moore on 16/03/2015

Former newspaper journalist, Caroline joined the company in 2008 with no previous knowledge of the industry.

She set about stripping back all the jargon to produce plain English marketing collateral to support the sales teams. Now slightly more well-versed in the dark arts of voice, connectivity and data services, Caroline writes blogs, case studies, data sheets and social media updates to engage with potential and existing customers.

This industry is far cry from her previous working life when she worked as communications manager for Exeter Chiefs and Northampton Saints.

Contact: caroline.moore@swcomms.co.uk

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