Help IT managers find some extra time with a cloud phone system
Posted by James Hooker on 27/10 at 10:00 AM Cloud hosted telephone systems, Telephone systems, Unified communications,
Free up more time for your IT manager image

When we turn the clocks back this weekend, the UK will gain more light in the morning but that does not mean we will gain a precious extra hour of productivity every day as our work hours will remain the same. In any case, even one extra hour of time would not really help the overworked and spread-too-thin IT managers.

Time – or more precisely, the lack of it – is the biggest daily headache for most IT managers. Often working with limited resources and a small team, they still have to shoulder an immense set of responsibilities. In addition to new growth initiatives, there are multiple systems to maintain and often multiple locations to support.

If you’re an overworked and understaffed IT manager, wouldn’t it be nice to stop worrying about at least one of these systems? If you’re thinking “yes,” then consider moving your business phone system to the cloud.

Many small to mid-sized business don’t have the luxury of keeping a telecommunications expert on staff. By deploying a cloud phone system, you can transfer many of the responsibilities for support and maintenance to the vendor who can serve as that telecom expert for you. At the same time, you can standardise communications across your entire business and simplify telecom management.

Moving to a cloud phone system can go a long way toward alleviating your workload and give you more time to focus on higher level business initiatives. Here’s how:

Reduce the need to manage multiple vendors
Managing multiple vendors can not only impact your daily productivity, but do some serious damage to your company’s bottom line as well. Outdated systems that are patch-worked together typically cannot deliver a consistent user experience with the same features and functionality, regardless of location or device. Trouble-shooting problems is more time-consuming and, because the systems may not be integrated, you’re not getting a consolidated view of your operations.

Lower the total cost of operations
Managing to budget is a core responsibility and a cloud phone system can help you consistently meet your targets. By working with just one vendor instead of many, you’ll lower the total cost of operations by reducing the complexity of day-to-day management and time spent trouble-shooting.

Future-proof the business with the latest technology
One challenge with traditional phone systems is that the technology ages quickly. With a cloud system, you can always take advantage of the latest features and applications. Plus, there are increased opportunities for customisation and integration with other business applications. And lastly, employees can leverage new capabilities as they need them, without ever involving your IT team. It’s a great way to future-proof your business.

Save time...and headaches
By reducing complexity, a cloud phone system will save you time and allow you to focus of mission-critical tasks that drive productivity. With easier implementations and uniform deployments, your IT team can spend less time training users and more time working on high-value projects that move your business forward. You might still have headaches, but they won’t be caused by your phone system.

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James Hooker's avatar
James Hooker on 27/10/2017

James has worked for the company longer than anyone else on the field sales team.

He has a strong customer-centred approach, particularly interested in improving and creating innovative change through communications technology and providing effective solutions that can help achieve and exceed business needs.

Away from work, James enjoys bringing up his three children. When he is not with his family, he enjoys competing in local squash leagues.

Contact: james.hooker@swcomms.co.uk

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