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Implementation of cost control measures on your telephone system
Posted by Caroline Moore on 24/06 at 09:59 AM SMEs, On-premise telephone systems, Telephone systems,
SWComms call logging blog post image

Every business is keen to save money and control their costs and there are a number of ways that this can be achieved with a modern telephone system.

Providing businesses with a user-friendly, management platform virtually eradicates the need to call out engineers to make day to day system programming changes.

Simple management control of day to day features and functions is a feature of modern telephone systems and serves to reduce ongoing engineering costs while providing a more responsive facility to meet the day to day changing needs of any business.

Call barring to more expensive call destinations - such as premium rate numbers, mobiles, international numbers, etc - can be programmed to control costs while still offering the flexibility to give staff access to specific expensive destinations for business purposes.

Telephone systems can also be provided with a call logging to provide reports on call traffic. These reports can be produced on inbound and outbound call traffic so calls can be allocated to extension users and departments for detailed analysis and cost allocation.

Call logging also measures operator and extension response times, detailing call answer times, lost calls, etc, ensuring calls are being answered and processed efficiently and that calls, and potential business, are not being lost at peak times.

Posted by
Caroline Moore's avatar
Caroline Moore on 24/06/2013

Former newspaper journalist, Caroline joined the company in 2008 with no previous knowledge of the industry.

She set about stripping back all the jargon to produce plain English marketing collateral to support the sales teams. Now slightly more well-versed in the dark arts of voice, connectivity and data services, Caroline writes blogs, case studies, data sheets and social media updates to engage with potential and existing customers.

This industry is far cry from her previous working life when she worked as communications manager for Exeter Chiefs and Northampton Saints.