Implementing a remote working strategy - what you need to know
Posted by Nick Pursglove on 25/08 at 10:00 AM Cloud-hosted telephone systems, Gamma Horizon, Remote working,
Remote working guide

The requirement for a remote working strategy has never been more critical or relevant than during the COVID-19 pandemic. Our latest eBook takes a look at some of the key business drivers behind creating a remote working policy. It also looks at the challenges and the technology solutions that can make enabling, supporting and developing your remote workforce significantly easier.

It highlights:

  • Why remote working is important
  • Common challenges to overcome
  • What communications technology you need


But before that, you need to understand why it is necessary to implement a remote working policy. What are you trying to accomplish?


Whether it is to provide current employees with more flexible work arrangements or to beef up your business continuity strategy, it’s important to understand why developing remote working guidelines is worth your time and energy.


Here we look at two tried and tested justifications for a remote working policy: Employee satisfaction and disaster recovery.


Employee satisfaction
Staff who are engaged and motivated in their job role enjoy higher employee satisfaction. A survey carried out by Leadership IQ identified that only 24% of office workers said they loved their jobs, compared to the 45% of remote workers.


It is this higher rate of job satisfaction in remote workers that can lead to improved productivity, increased profitability, reduced absenteeism and enhanced employee loyalty.


Business continuity
Most businesses already have a disaster recovery plan in place for their IT services. They make sure their data is backed up daily and have written procedures in place to restore a failed piece of hardware should they ever need to. But what happens when their voice services are disrupted?


Any number of events can occur to make telephone services unusable – from builders accidentally cutting through cables during roadworks to an epidemic that results in high staff absenteeism or even a natural disaster that damages an office.


When staff are unable to answer the phones, businesses grind to a halt. If a company has already set up remote working arrangements with a well-developed infrastructure, it is likely that business will be able to continue as normal, with no mishaps.


So, we know why a remote working policy is key but enabling remote workers to be effective is more than simply equipping them with a smartphone. Without the right tools, remote working can have a negative impact on employee productivity. Additionally, if remote workers are lacking in enthusiasm and not receiving the essential support they need to be efficient and effective, the knock-on effects for your business will quickly become apparent.


Read more about the common complaints about remote working and the solutions needed to successfully support a remote workforce in the guide below.













Meanwhile please do not hesitate to contact me if we can be of any assistance with your remote working strategy.

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Nick Pursglove's avatar
Nick Pursglove on 25/08/2020

Former insurance broker, Nick Pursglove, joined the company in 2016. He relocated with his family from Sheffield to the South West.

He had been brought into swcomms to specialise in cloud-hosted telephony and Office 365.

As more and more of the modern business world is moving into the cloud, his role is to offer advice and support regarding hosted platforms and software to both new and existing customers.

When not in the office, Nick can be found attempting to complete the South West Coast Path or spending time with his family.

Contact: nick.pursglove@swcomms.co.uk

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