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Improve patient access with efficient call handling for GP surgeries

Posted by Jane Atkins on 05/04 at 10:00 AM Healthcare, Call recording,
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As GP surgeries battle against competition from healthcare apps, they need to make sure they offer a top-quality service and improved access to avoid losing funding if their patients swap to an online service.


A patient’s experience usually starts with a telephone call to make an appointment. This is where communications technology can help. Courteous and informed conversations are vital to effective handling of patient queries and booking appointments, while outgoing calls are key too.


These can be facilitated with call recording and analytics solutions:

All this technology has been designed with GP surgeries in mind to improve both the patient and staff experience. It can be integrated with most modern telephone systems and patient management software solutions.


If you want to find out more, please do not hesitate to get in touch with us by email at health@swcomms.co.uk or call us free on 0800 054 6789.

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Jane Atkins on 05/04/2019

Business development executive Jane Atkins is part of our team that remains in regular contact with customers and potential customers to see if we can help with their communications needs.

Jane is particularly interested in helping businesses make the most of modern voice services, such as SIP and hosted phone systems, while also offering advice on connectivity and cloud business applications. She is also well-versed in the needs of GP surgeries.

When not at Communications House, Jane is a keen volunteer and supporter of her local rugby team Exmouth RFC, she enjoys salsa dancing and raising money for local charities.

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Contact: jane.atkins@swcomms.co.uk

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