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Infographic: Tips for improving your contact centre
Posted by Caroline Moore on 07/04 at 11:25 AM Images and graphics, Contact centre,
Shoretel Contact Centre tips image

If your business uses a contact centre, you are going to be a business that cares about customer service. Contact centres are all about delivering customer service.

But contact centres have evolved. They now embrace multi-media exchanges and are integrated with business CRMs with the sole aim of...improving customer service.

Please see our latest infographic for tips on improving your contact centre.

ShoreTel contact centre infographic

Posted by
Caroline Moore's avatar
Caroline Moore on 07/04/2015

Former newspaper journalist, Caroline joined the company in 2008 with no previous knowledge of the industry.

She set about stripping back all the jargon to produce plain English marketing collateral to support the sales teams. Now slightly more well-versed in the dark arts of voice, connectivity and data services, Caroline writes blogs, case studies, data sheets and social media updates to engage with potential and existing customers.

This industry is far cry from her previous working life when she worked as communications manager for Exeter Chiefs and Northampton Saints.