A typical English summer - it’s been raining solidly for the last two weeks and after much practising in the school hall or on the playground, the rain is still falling on the day itself.
The result? Sports day is cancelled.
Apart from the disappointment shared by the school’s budding athletes, there is another consequence to the inclement weather on this traditional annual event...the phones will be ringing off the hook with parents calling in to check whether sports day is still on.
The same scenario is repeated when snow falls or when flooding occurs or, on a smaller scale, when parents call in to check what time their children are expected to return from a school trip or to check the timings of open classrooms.
The high quantity of resulting calls mean reception staff have to repeat the same message over and over again about exactly the same topic. If a class is away on a trip, this could involve 30 calls. If a whole school is closed or a sports day is cancelled, this could result in several hundred calls and a real strain on manpower and productivity.
There are simple solutions out there but quite often the answer lies within the existing telephone system which is being put under so much pressure in these circumstances or in a new telephone system that is geared up for the modern day communications needs of a school or college.