Picture the scene. A member of the accounts team is analysing the business’s incoming bills and is horrified to learn of an excess spend that equates to hundreds of pounds on one of the staff mobile phones.
This is not an unusual scene and we have seen businesses with multiple mobiles accumulating an overspend equating to thousands of pounds a month. This is becoming more prevalent as data and roaming usage rises, but businesses simply do not have the time proactively manage their overspend.
Data usage, in particular, can lead to mobile bill shock, especially with more staff working remotely and their Wi-Fi networks struggling to cope as people share them with partners and children at home.
It is not just data usage that causes an overspend. Anything outside your tariff incurs extra charges, such as calls to directory enquiries, the speaking clock, premium rate numbers/text services used for TV competitions and voting, and texting picture messages. There is nothing we can do to mitigate against these, aside from spend caps, but a little staff education would be helpful to eliminate these charges too.
Spend caps have been available from mobile networks for quite some time, but businesses would rather their staff were not cut off mid-billing cycle to avoid adversely affecting productivity. For this reason, we have created our Business Mobile + service that allows our experts to be proactive on your behalf.
This bespoke service enables us to work with our customers throughout their contract to ascertain what tariffs are best for them and to set lower and higher spend alerts for each user accordingly. This means we can mitigate overspend and find the balance between phone misuse and allowing staff to be productive, while bringing any potential issues to the attention of the business, so they can take action.
Lower spend alerts see a text message sent to the mobile users, but also to two other members of staff, such as their manager or someone in accounts, sp they can take positive action, such as moving to a different tariff or just a little bit of education as previously mentioned.
Higher alerts result in a courtesy text message but can also initiate barring so staff members cannot spend any more!
We provide account management to support businesses in configuring and modifying these alerts while offering advice on the most appropriate top-ups and bundles to be used in the UK, plus international and roaming options, to manage overspends and to reduce costs.
Our account managers get to know their clients and their business needs to allow mobile plans to evolve over time. This means businesses leave us to worry about their overspend while they get on with more profitable tasks.
Many of my customers are now into their third generation of mobile contracts with us because of our attention to detail in driving down their overspend. If you think you could benefit from Business Mobile +, please do not hesitate to contact me.