Were you one of the O2 customers that struggled to make calls last week?
Thousands of O2 customers have reported problems making and taking phone calls. O2 has said the initial problem has been fixed, but that customers may still have some "intermittent issues" when reconnecting to the network.
It is not yet clear what caused the problem, but many people reported that it suddenly became impossible to make or receive calls.
In an era when we can roam for a mobile network when we go overseas, it seems ridiculous that the same scenario cannot be replicated in the UK. Our devices are clearly set up to be able to do this.
The technology does exist. We have been supplying multi-net contracts to business users for several years now. If the primary carrier suffers issues, the devices will simply use the next available network.
This is an ideal situation for business users who rely on their mobile devices as their main form of communication, especially for people who do not work at a desk all day or for businesses that no longer use landlines and desk phones.
In short, our multi-net contract has business continuity built in so that users can rely on their mobiles wherever they are working and should never experience the frustration of a network outage. Seems simple doesn’t it? Not quite sure why more carriers are not offering this service.
If your mobile contract is coming to an end and you would like to take advantage of our multi-net service, please give me a call or email me. I will be happy to help.
As an aside, if you are still experiencing issues, O2 has suggested people should turn their mobile devices on and off a few times to see if that fixes the problem!