Like many primary schools, the only time you might think about your telephone system is when it’s not working.
The ‘if it ain’t broke why fix it’ mindset can cost you in more ways than one. This blog helps you evaluate the merits of your current telephone system versus a new communications solution. I hope it will help you better understand how an updated telephone system can help you reduce costs and improve the user experience.
Is your school telephone system cost effective?
Cost is not just about the price. Consider the total cost of ownership (TCO) to determine overall value and cost effectiveness, i.e. capital costs + implementation costs + operational costs.
Some telephone systems are overly complex and require time-consuming administration, resulting in greater costs over time or you may be constantly having to call engineers in to fix your telephone system, which will again run up your costs.
Lastly, the amount you are paying each month for ongoing support as well as for your lines and calls may be more than a new telephone system bought on an operating lease basis.
Does your telephone system help or hamper staff productivity?
A connected team is a productive team. Does your telephone system make it easy for your staff to connect, no matter where they are working in the school or even off site? This is especially true for receptionists who want to be able to seamlessly transfer calls to the right member of staff or voicemail rather than taking written messages for follow-up later in the day.
They would also benefit from not having to field these calls in the first place. Many schools rely on automated attendant and absence line functionality to alleviate their receptionists’ workload to allow them to deal with face-to-face queries and other crucial administration tasks.
Messages about school closures, sports day timings, school trip return ETAs, etc. can also be broadcast using this system to prevent staff from having to field calls on the same topic and having to repeat themselves multiple times.
Primary schools can also use presence and collaboration tools also makes it easier for teaching and administration staff to communicate with each other and to exchange ideas and get work done with video, instant messaging and desktop sharing.
Can your telephone system scale to support changing school dynamics?
You may be on the verge of joining a federation or multi-academy trust. Your existing telephone system may not be agile enough to link with other sites. An outdated telephone system will slow you down if your communications technology cannot keep up with your needs.
If any of this blog resonates with your thoughts on your current or future telephone system, you may wish to read our blogs: Does your school telephone system let your reception staff down? and Effectively disseminating information to and from schools for further insight into this topic.
If you would like any more advice, please do not hesitate to contact me.