The telephone system is undoubtedly the lifeblood of any recruitment agency. Contact with candidates and clients is what drives business forward, therefore the chosen solution must be reliable and offer all the features agencies need to be as efficient and successful as possible.

Quick responses are important as often candidates can be placed for the same role by different agencies, so it literally can be a race to place the top talent first.

Flexibility is a must in the telephony system particularly as agents will not always be based in the office, yet calls still need to be connected wherever they are located.

Call reporting is a necessity in an industry so heavily driven by sales targets. Efficiency needs to be monitored for a seamless day-to-day operation and to ensure profits are maximised.

swcomms is recommending their cloud-hosted telephone system to recruitment agencies, as it integrates with Bullhorn, a popular CRM in the industry. It will give recruiters the ability to click-to-dial, caller preview to route calls quickly and efficiently, and automatic popping of the Bullhorn contact page for instant access to information.

Our cloud-hosted solution will deliver the following benefits:

• Savings on call costs – calls to UK landlines and UK mobiles are free of charge
• Savings on support costs - with an administration interface that allows administrators to easily perform moves, adds and changes
• Call reporting tool – to help agencies monitor staff productivity and then apply call routing adjustments where necessary
• Call recording - for the purpose of quality monitoring and training
• Smartphone app – so agents can make and receive calls on the same number as their office phone wherever they have a 3G/4G/Wi-Fi connection
• Twinning - the agent can receive calls on their mobile when an inbound call is received
• Music and messages on hold – to give a professional image while callers are waiting for their calls to be answered.
• Automated attendant – to help clients and candidates get through to agents faster and ensuring they reach the correct department
• Establish a local presence - using local numbers

We invite recruitment agencies to download our data sheet and keep for when they decide to upgrade their telephone system. If you are unsure when that should be or are concerned about the cost of this exercise, I would urge you to talk to us as often a migration to a cloud-hosted telephone system can be achieved on a cost neutral basis.

Download data sheet here